Shawn G.
Google
I would never recommend this property, especially compared to other Marriott options in Amsterdam. I am a Platinum member and have stayed at both the W Amsterdam and the Renaissance. Both of those hotels are in far better locations and, more importantly, have genuinely hospitable staff who understand customer service.
Unfortunately, The College Hotel falls short on every front. First, I requested to use my Suite Night Awards well in advance, only to have them denied at the last minute—literally the day before arrival. Second, after traveling for 1.5 days from the Comoros, I arrived slightly early and asked if I could check in. Even though the room was empty and ready, the staff flatly refused. What was most disappointing wasn’t the denial itself but the attitude that came with it—cold, dismissive, and entirely lacking empathy.
The front desk here feels snotty and detached, as if they forget who the paying guest is. Instead of a warm welcome, you are treated like a nuisance. Hospitality should never feel transactional or begrudging, but sadly that’s exactly how this property operates.
For anyone considering a Marriott stay in Amsterdam, I would strongly suggest choosing the W or the Renaissance. Both are better located, far more professional, and actually value their guests. The College Hotel is an unfortunate miss within the Marriott portfolio.
*update, the hotel did check us in slightly early after what felt like exchange in which our disappointment in the property was expressed. The unfortunate thing was the ask itself was really very little of a hotel that is not full and the hospitality of the staff was still numb and cold. Great job team, still not worth the money or time. Another note is the showers seem to cycle on and off with hot water. If you like a hot shower ( not warm but hot) this probably is not the right hotel, at least not in room 119.