Crown Metropol Melbourne

Went to Crown Metropol for the first time for 4 nights. We previously went to Crown Towers and thought we give Metropol a go this time. We had the room with 2 x double beds. The room itself was ok, but we prefer the room at Towers. There was no bathtub at Metropol and when you have an infant having a bathtub is easier than the shower. Also, our room was not properly reset for our arrival. There was no slippers, the body wash and conditioner bottle were both empty. We had to ask them to refill and provide the slippers. Furthermore, both the beds roll. It was just a bedrest and the mattress was on top of a rolling frame which was meant to be secure to the bedrest but i think the lock is broken. So when we sit back against the bed rest you can feel the bottom of the bed sliding. We had to put the chair in the room infront of it to prevent it from sliding more. There is no internal lock on the door either. The breakfast buffet was alright smaller than the conservatory and was only $9 cheaper than conservatory buffet. At metropol they charged you for coffee for the breakfast unless you just drink the packet coffee that they make on the buffet side. At the conservatory you can order any coffee and there are no extra charges. They have a chocolate fountain as well at Metropol but the chocolate they use is not as good, it’s very grainy in texture. The 2nd day when we went for breakfast they were more busy and they might have been short staffs as well. As we asked for a english breakfast but we got close to went we already finished our breakfast and was about to leave. The swimming pool is smaller than Towers and water doesn’t seem to be heated but it wasn’t too cold either. They have a small hot tub as well next to the pool but without the jets only heated to 38 degree. I am aware Metropol is cheaper than Towers, but the price wasn’t that cheap either and for the quality and service would have spent it at towers for the excellent quality and service. The difference in pricing for both was just 1 night. From the hotel you can go on level 1 for the breakfast and that is connected to the other hotel Towers and Promenade. Also, its like inside a shopping complex as they got foodcourt and other restaurants inside. So you don’t have to go outside of the hotel if you want to stay indoor. Overall if we had to choose again we will definitely go to Towers instead.

My wife and I stayed one night at Crown Metropol as part of our wedding anniversary. I paid a little extra for a higher floor room for the views of Melbourne. This is the second time we have stayed at the Metropol and definitely cannot fault it for location and cleanliness.||On check in, we were advised that we had been upgraded to the ‘loft’ on the 21st floor. We were very pleasantly surprised when we entered our room. It was huge! We had a seperate TV lounge and tea making area which also had a powder room adjacent to it. The bedroom had a king size bed, plenty of storage and a large wall mounted TV. The main bathroom had a large bath spa with another wall mounted TV. There were two seperate basins, a huge shower and toilet area. The views from our room was amazing, with 270 degree views of Port Phillip Bay, the City of Melbourne and the Yarra River.||Overall, the accommodation and facilities were superb. We will definitely be returning at some stage.

Stayed at this hotel for the Oasis concert , my daughter's stayed at crown towers before so when I booked this I didn't realise crown has multiple hotels here none the less check in was smooth and my room was available before the check in time of three , nice room , what sets this hotel apart is it's location within the crown complex where you can found everything from Macca's to top restaurant. We ate at the Indian restaurant in the complex on night one and the service was impeccable. The pool facility is also nice although it took some wait for a staff member to be present to order drinks . On check in was advised that if you eat at the hotel restaurant and book it to the room that can be offset against waiting for your security bond back but alas this wasn't the case and having booked breakfast had to be pay up front as it couldn't be offset none the less breakfast was very nice would visit again

Absolutely beautiful Hotel. Staff were very helpful and friendly. Bed a little harder than I prefer however still really comfortable. Loved the shower. They also have the best heating and cooling system I have come across. Loved every aspect of this hotel

4.5 stars strictly speaking. Very good, definitely recommend for hotel customer service and for patient receptionists when there was a problem with payment. Pretty good hotel rooms and lots of things close and handy. Pools were good but it would be nice if there was a time when it closes off for kids so that adults could peacefully swim without having kids being silly. One of the best hotel I've been to so far. Recommended

Loved crown metropol. Excellent location. Right near the numbers 96 and 109 trams. Great views from the 26th floor. Infinity Pool was amazing on the 27th floor.. Views across bay to stkilda, the west gate and melb city were great. Pool not real warm but warm enough. Plunge pool nice and warm. Rooms were big and well set up with 1 lay down couch and king bed. Room was only being serviced daily if you requested it? A little unusual but we just requested daily. All around had a great time.

Not the luxury stay I was hoping for. Despite checking in online, the wait just to get our keys was over half an hour. Elevators work in bizarre ways, you will often wait over 5 minutes to get anywhere from the higher floors despite many lifts just sitting at ground. The room was fine but for what we paid I expected more from the service and indeed you get more elsewhere.

If I could this place 0 I would I’ve stayed at Crown many times, and last night was by far the worst experience I’ve ever had. What should have been a simple request turned into 45–60 minutes of stressful phone calls, misinformation, and extremely poor customer service. Last visit we were provided a microwave to heat food, but this time the front desk told me they “don’t have microwaves” and then admitted they do, but “not for food.” By the girl initially taking the call which lied directly to me multiple times then No empathy, no alternatives, and I was made to feel like the issue was my fault. When I asked to escalate, the manager on shift (Harry) was dismissive, offered no real solution, and told me he was “okay” if I escalated it further. A 1-hour late checkout was the only “compensation” offered for a terrible experience. Taking into consideration Apprently I have been pasted around for an hour roughly of call between three employees But the worst part: Room service walked into our room around 10:30am without knocking, even though our checkout was 12pm. This is a serious privacy breach that should also been on the company policy? My partner was mentally traumatised we were asleep and completely unaware someone was entering our room. We spoke to two staff members downstairs. One (Tyler) genuinely understood the severity of the situation, but the operations manager (Ish) only repeated policy and refused to acknowledge the multiple service failures and the privacy breach. No apology. No accountability. No compensation who could see my partner visibly see she was crying. I have stayed at cheaper hotels with far better service. Crown seriously needs to retrain their team on customer care, accountability, privacy, and consistency. I’m extremely disappointed and expect follow-up from senior management.

Highly recommended! Sits near the south bank area. Easy walk to the attractions. Check in was easy. The rooms are on point. The valet parking doesn't take 45 minutes to retrieve your car. The lifts are quick, the housekeeping is great. I had a corner room overlooking the city of Melbourne out of one window, and a water view out of the other. Price matches the amenities. Highly recommended!

I love the hotel but just wished that they had to double beds in separate rooms instead of together.

It is a bit overpriced, but had Very nice, spacious room. bartenders at the skybar were young and clueless however.

We were booked here by our travel service and she made a great choice for us. The service was excellent. We were able to check in mid morning which was very helpful. The room was clean and spacious. WiFi was good. This hotel is part of a complex of several "Crown" hotels centered around a casino. Downstairs near the casino is a food court with good selection and reasonable prices. The Crown is located near the Yarra River which has endless dining options. It is also a short walk across the river to the Central Business District. Enjoy.

Stayed here 4 nights with my husband in December to see a music festival. Good points: Very polite and friendly staff. Room very quiet, spacious and fresh. Excellent food/room service. Great Location. Walking distance to dfo without being in the hustle and bustle of the cbd. The pool on level 27 was refreshing and the rooftop bar had a great ambience. Not so good points The shower head could do with a little bit more pressure. The several switches to the several different lights got a bit confusing. The pool area got a bit loud at times with all the screaming kids.Would love if there were "no kids allowed" pool times to be able to enjoy in peace.

I liked the size and style of the Metropole; but I do find its price a little hard to justify outside of special occasions especially as other high end hotels open up. The staff at check in were good, the elevator and layout of the corridors, fitness centre, day spa, etc suffers due to the building age and changes over the years. The overall atmosphere of the lobby is confused since it shares this with the casino / restaurants; blessing and curse, entertainment at your door; but no quite spaces to chill out.

I'm a sucker for high thread count sheets, bottles of champagne in ice buckets, glitzy elevators and miniature toiletry kits. Forget birthday gifts, if you want to impress me just book me in to a fancy-pants hotel room with a fully stocked mini bar and a bed topped with more pillows than a human could ever require and I'll be your BFF. Crown Metropol is a modern hotel with interesting room design and nice touches throughout. Service is efficient and accommodating (I was given a room upgrade when mentioned I was there for a special occasion) and the check out is the easiest I've ever experienced - fill in a check out slip and put it in the mail box at reception with your room key. You're out and starting your day while the rest of the hotel dwelling world is stuck in a a check-out line for 20 minutes. Win! Venture up to "28" - their bar with fantastic views over the city before heading out to dinner in the nearby CBD or even closer Crown complex. Or order room service, pop your iPod on the docking station, crack open some champagne and enjoy a night in.

My partner and I booked a night here to enjoy a long weekend. We waited over 30 minutes to check-in. Once we made it through, the line was twice as long behind as it was when we arrived. I understand it is busy, but when there were multiple unmanned desks, and the staff that were there seemed to disappear out the back or spend time on the phone, it is a very poor look. This is a premium hotel and should be staffed accordingly. The valet/bell staff were run ragged and it was hectic out the front too. Once in our room we noticed the coffee table was grimy and covered in drink rings. The phone on the desk didn't work, and neither did the iron. In isolation you could forgive (though for $300 a night, maybe not!) but all together we were not impressed. I had wanted to mention these things upon check out but the queue was ridiculous then too, so we did the express key drop check out. They also have over charged me. Twice. I have placed numerous calls to their income audit dept. You can only leave a message that they do not return. I have now, 4 days later received a response to an email. They, without apology, refunded one of the double charges, but not the second. So the battle continues. You don't expect these issues in an airport Ibis let alone one of Melbourne's premium hotels. I also don't believe in writing nasty reviews without first talking to staff but I have sent an email, called and left a message and filled out their customer survey. No response. We'll be in no hurry to return.

My work put me up at the Crown Metropol, and I must say I was pretty pleased with the room. Loved the shower, loved the couch by the window, loved the TV inputs by the desk. Only thing this hotel was really missing for me was outlets closer to the bed to charge your phone.

Crown Metropol finally brings a touch of modern to Crown's awesome Hotel options. If you have stayed at Towers which is rated as oen of the world's best be prepared for something quite different. Metropol like Towers is connected to Crown which means you have easy access to the Casino without having to step a foot outside. The interior of the hotel room was fantastic, and facilities world class. I stayed here with my wife and was able to take two guests in to the pool with us. The Pool is a must at Crown Metropol it is on Level 27 ( I think?!) and looks over the whole of Melbourne city. You will definitely feel like a rockstar swimming in this pool. The only reason this hotel misses out on 5 stars is bad room service, being form Mr. Hive I expected more but received less than satisfactory breakfast.

Can't say too many negative things about this place. The room was beautiful and the staff (particularly the guy who helped organise valet and taxis) were super nice. The check in guy was great a well. Our company travel agent booked me a govt. rate even though Im not a govt. employee and there were no issues- he quickly fixed the booking without any drama. Stayed 2 nights for business an the only things I would change are: 1. Add a bathtub! On work trips after long days I really love a nice bath. I'd probably give it 5 stars with a bath. 2. Clean the mold out of the shower. There wasn't much but enough to notice. 3. Get nicer towels. Mine felt like they were about 5 years old. The hand towels were ok. Bed and pillows were comfy. Nice big desk for me to work on. Would definitely stay here again... especially if work is paying.

No porter service. Standard rooms are nice with cable tv. But no tubs in bathroom. If you like spending time in the Crown complex this hotel is gd for you. Plenty of restaurants in the complex n there is no need to go outdoors. There is a foodcourt if you want a lower cost meal.

Already this hotel is tired. Lines as still out the door as mentioned in a previous review and I truly believe Mr Hive is the only reason this hotel still has a 4 star rating (it's nowhere near it). Our room was exactly the same as two years ago, the exhaust fan didn't work (considering the toilet is in the bathroom that's ridiculous), there was a panel missing from our ceiling in the wardrobe and when we queried the cleaners they couldn't understand English. By far Mr Hive is still MAGNIFICENT. Melbourne is a regular thing for us so we had room service 3 nights in a row and from the moment they pick up the phone to the order being on time, every time, in room dining was exceptional. The day spa has also closed down and I think that is very telling that clientele has well and truly changed. Will be the Towers from now on, if the Crown at all.

Hotel is lively and highly convenient. Rooms large and modern and there is access to all types of bars and restaurants. Breakfast was a huge disappointment. Unless you want the full buffet don't expect service of any kind. From anyone. The staff don't understand that some guests want a la carte. Finally after getting over this phenomenon i was able to order simple poached eggs & avocado. Apparently a novelty. Arrived in separate plates?? Really. And on plain thin sliced bread not the usual sourdough, quinoa, mock paleo, hipster trendy bread. Coffee was ages and then begging for sweeteners. Surprised by the lack of finish and professionalism at this hotel group.

I've stayed at this hotel twice now and pretty happy when I know I am coming here. Nice hotel, very modern hotel itself and rooms the same. Room service is quick and the meals of good size and quality. Great location adjacent to Crown casino and in a nice area of Melbourne. Good hotel, look forward to my next visit here

Just for the views alone this is worth all the hard earned cash we throw at it once or twice a year for celebrations anniversaries etc.

It's a hotel with beautiful modern Roomster. The service is just rally poor . I feel like they don't really care for customer . Spa is beautiful but also find people unfriendly . Hotel has great potential if they try harder . Also to go eat in the hotel isn't so easy. It's own restaurant is closed on Sunday and Monday's which shouldn't be in 5 star hotel. To go eat you then have to walk to the water front

Stayed here on our wedding night and the rooms have been refurbished and are gorgeous. Great buffet breakfast which was the perfect recovery.

Metropol is hands-down my favorite place to stay in Melbourne. Service, friendliness, room service, pool, spa etc all world class. I gave 5 stars because whenever there has been an issue with my room or booking (very rare), they always appease the situation very quickly and offer some sort of compensation on their end. All us customers want is acknowledgement if an error occurs.,

What can I say it's perfect. Amazing views, fantastic pool and spa, lovely hotel workers and nice modern and well designed rooms. It's located in a perfect place and even on a rainy there are plenty of things to do within the complex it's self. 100% coming back and I would recommend it to others.