Rémi T.
Google
I’ve been living in Tokyo for a few years, and this was probably my worst hotel stay ever in Japan. Proof that you should not always trust marketing and social media buzz.
First of all, it’s not worth the price. Food was very disappointing; it was clearly a lot of frozen food. I had the worst karaage at the breakfast buffet. Not even mentioning the fact that some basic stuff like oshibori, tissues, or condiments were not even provided.
Also, if you are a bit particular about beds and pillows, be aware that they are very tough. I couldn’t sleep properly. Even my Japanese partner was surprised and found it more comfortable to sleep on a towel 😅
I asked for help at the front desk, which was useless. Talking about the staff, previous reviews saying that they are slow and rude are true.
We had to wait around 20 min just to check in because people coming just for the onsen have to wait in the same queue as the hotel guests, which is annoying considering the price. Then during checkout, it was a bit difficult to understand where to go or what to do. A staff member was there but not doing anything or helping at all (and I can speak Japanese).
Lastly, since this seems to be a family-friendly spot, there were a lot of kids running around and talking loudly in the onsen, which made it difficult to relax and enjoy the bath.
Definitely not worth the hype. Even if you go on a short trip to Tokyo, there are many better places out there.