Ioana P.
Yelp
Poor food quality, misrepresentation of menu items, small portions that are overpriced, very RUDE and confrontational staff (Gommy or similar spelling) that is not aquatinted with the menu or knows how food items are prepared. Be careful if you have allergies or intolerances, they don't care and will just try to sell the item, then lie and deny should there be an issue.
We ordered takeout on the phone before close on 1/1/24, around 8:20-8:30 pm. We ordered Chicken Satay and the chicken curry with no onions. We asked if the chicken satay was fried/ cooked with oil, or grilled, because we did not want it if it was fried. The waitress helping us on the phone (Gommy) said it was grilled, but was not 100% sure and said she had to go ask. We were placed on hold as she proceeded to go ask, resumed and assured us it was indeed grilled. It was not. It was fried, dehydrated and oily (see media). We had also ordered the curry without onions. She repeated the order to confirm, but we got curry with onions... and fried chicken skewers that were shy of 4 oz and cost $14. The next day I called to request to speak to a manager. I spoke to the same waitress that took our order the night before, and casually explained the issue, but she got extremely defensive and spoke with an unprofessional tone and attitude, denying everything or any fault. From the beginning I gave her a disclaimer that I will not be arguing with her and wished to speak to a manager, but she continued saying she did everything right and wasn't her problem/ fault. To note, when my Fiance placed the order on speaker phone, I was present and heard everything that she tried to deny. It's these kinds of employees that ruin small businesses, and it would be in the owner's best interest to know how guests are treated and how concerns are handled by them. Also look at how our satay looked compared to another customer (last photo!) clearly not the same quality and that in itself warrants a refund.