colin K.
Google
This review is primarily about the service. It was one of the worst dining experiences I’ve ever had. The food itself was decent, though we were too frustrated to enjoy it.
We were a larger party, which I understand can be challenging, but the service was unacceptable. After being seated, it took about 15 minutes just to receive water. After our orders were taken, we didn’t start getting drinks until roughly 45 minutes later. A few of the appetizers arrived before all of our drinks did. When I asked about the delays, the server responded that she had been bringing drinks out “one or two at a time.” Oddly, the beers and wines took the longest.
Our entrées took just as long—around an hour forty five. We were given an excuse about a fish dish taking 45 minutes to cook, but it arrived well beyond that timeframe. One entrée even came out shortly after the appetizers, while the rest didn’t arrive for a very long time.
A table seated after us received their drinks, entrées, and finished eating before we even had all of our beverages.
The server never checked in to offer drink refills; we had to ask for more water ourselves. She didn’t check back after dropping off the food and never apologized for the excessive wait times.
We were celebrating a birthday before a concert, and we ended up missing the first half of the show because of the delays. We then had to rush through our meals and the cake we brought.
To top it off, the server added a 20% gratuity to our checks, despite providing some of the worst service I’ve ever experienced. She seemed high or something. Honestly, we would have been better off going to the McDonald’s across the street.
We thought about asking for a manager, but figured it probably wouldn’t help much if they hadn’t noticed this going on with one of the tables on their own.
The restaurant had also informed us there would be a $110 charge if we didn’t show up. Between that and the automatic gratuity, it really feels like they’re only looking out for themselves. Avoid Aah'Niyah P if you do go.