Frank G.
Yelp
Caution: Sada's Flowers are scammers, and and I have proof.
On February 10th, I visited Sada's website to purchase flowers for Valentine's Day. I placed my order, paid with my credit card, and clicked "complete," but the screen returned to the homepage. Confused, I logged out, waited 15 minutes, and checked my email but never received a confirmation. When I went back to the website to try again, the flowers I wanted had disappeared. Frustrated, I gave up and bought flowers from another florist.
On February 17th, I received an email from PayPal saying that Sada's was in the process of charging me. I had used PayPal with them the previous year, which is how they had access to my account. I emailed Sada's about the situation, and they asked for my phone number. I provided it, and they called me back. The representative on the phone was confused, and I could hear someone in the background coaching her. She claimed I used an old version of the website and should have used the new one, which is why I didn't receive a confirmation. She also mentioned another flower company was involved in the process, which made no sense because I had ordered directly from Sada's website.
While I was on the phone with her on February 17th, they charged me for the flowers--one week after I made the purchase. She emailed me a receipt during our call (see image). Why would they arrange for the flowers to be delivered on February 14th without payment? Who operates like that?
In one of the attached photos, you'll see proof: the purchase date (February 10th) at the top and their receipt (at the bottom), showing an unknown credit card was used. I don't own a Discover card. The charge went through on February 17th, the moment I was on the phone with them. The payment should have been processed on February 10th or the following day. On February 18th, I was charged through PayPal.
It appears that they somehow accessed my order, didn't have my credit card details, so they used a fake card, told PayPal I didn't have enough funds, and withdrew the money from my account. I tried disputing the charge with PayPal, but my claim was denied. PayPal's reviews (scoring 1 out of 5) show a history of denying most disputes.