Safestay Madrid Central

The hostel is well located, and I was happy to get a front 4-bed room with a balcony. The bed was clean and comfortable, the bathrooms were clean, and breakfast was basic but good for the price. The front desk staff at check-in were kind, although the process was a bit slow. There’s also a €3 charge for luggage storage, which is good to know in advance. Unfortunately, I had to check out two days early because my friend was placed in a room with no windows, which was filthy and had a strong sewer odor. When he asked for help, the management refused to switch rooms, saying none were available. They even sent someone to “inspect” the room, but instead of addressing the issue, they simply asked the other guests to shower — which was really disappointing and felt disrespectful.No resolution was offered by management Because of that, my friend couldn’t stay, and we left two nights early. It was a shame, because our first night had actually been very good. As a suggestion, I recommend lubricating all door hinges and, most importantly, showing more empathy toward guests when issues like this come up. The odor problem and poor handling by management really ruined what could have been a nice stay. Overall, our first impression was positive, but the experience that followed turned into a bad experience. I hope management takes this feedback seriously — the location and potential are great, but guest care and cleanliness need improvement.

Only the location scores good for this place, thats it. The negatives : 1. WiFi - its a disaster and doesn't work at all. Worked for none of us in the rooms 2. The pillows are so uncomfortable that I couldn't sleep on both the nights I was there 3. Luggage storage- they mention that you could store luggage with them (at a fee ofcourse) but never mention that its a tiny room which runs out of capacity. On the morning of my departure I was told they can't keep my luggage so I need to look somewhere else or walk the city with it 4. Staffing is also very sad. At any given time there's only one person present at checkout or checkin, which makes the queues enormous. This, while other staff are roaming around but not helping with check in. Whenever I crossed yhe reception there was always a queue of atleast 45 mins of frustrated travelers in line. Some staff members arent very polite either 5. Its a very basic hostel with not so many amenities and the price : quality ratio is not reasonable enough for Madrid 6. Everything costs extra including bedsheets, towels, which also is an extension of point #5

The hostel did not feel "safe". The balcony doors in the dorm did not shut or lock. The balcony was shared with two other rooms. The lockers also did not lock. The bathrooms were somewhat exposed and the sinks area was mixed gender and open to the general corridor. There was a small area on my floor which was full of people on the last night having a gathering past midnight right outside my door. Hostel was not particularly clean or comfortable, the beds and pillows were not very good. No kitchen. Positioned on a very loud main road, made louder by the fact the window would not close. Nearby clubs went until past 4am, sleep was almost impossible. Would not recommend for solo travellers. Location was really good - the only good thing about this hostel

Stayed here twice in August. Great price, clean rooms, staff is okay, but still in a good location near the center with shops and the metro nearby. Lockers are available (just bring your own lock). The only downside is that there’s no kitchen for guests, but overall a very positive experience.

The stay was okay overall, but I had two issues. First, the €5 key-card deposit was not handled clearly. At check-in, the staff told me it would be a real charge and they would refund it when I returned the card. After checkout, when I asked about the refund, they spoke as if it had only been a “hold”, but my bank shows it as a completed charge (“SALE DEBIT”). The mixed information was confusing and made the process feel unclear. Accurate and consistent explanation would really help travellers. Second, the toilet in the shared area had a strong smell throughout my stay, which made it uncomfortable to use. Better cleaning or ventilation would improve the experience.

100% worth staying here. I DO recommend it. It's an awesome pace to stay in!!! The one improvement I would kindly suggest is to clarify in a pop-up message that 3 or 5 euros are requested as a refundable deposit for the key of the room, even though you're including it in terms and conditions, but almost nobody reads it. Besides that, all good.

Air conditioning is strong and the temperature is comfortable. Luggage storage is 3 euros. When it got crowded the wait for reception was long. It is possible to borrow a hairdryer with passport as deposit. Overall a decent stay with fair price.

Safestay Madrid is by far the best hostel I’ve stayed in the city. The staff are very friendly and professional, always making you feel welcome. The rooms are clean, spacious, and well maintained. The location is excellent — just about 100 meters from the metro, making it super easy to get around Madrid. The atmosphere is both relaxed and social, which makes it great whether you’re traveling solo or with friends. They also serve breakfast at a very fair price, and the rooftop bar is a fantastic spot to chill and meet people in the evening. Overall, I enjoyed every single day of my stay at Safestay Madrid. I would recommend it to anyone passing through the city — whether for a short trip or a longer stay.