marthe T.
Google
I never post comments on Google, but in this case I have no choice. I have stayed in many hostels, but honnestly this was my worst experience. This place is anything but safe, and I do not recommend it, especially to women.
During my stay, another woman and I were victims of sexual harassment. Unfortunately, the employees are not trained to handle this type of situation, and I don't blame them because they did their best with the knowledge they had. But management should provide them with training on how to respond appropriately if this happens again, because this lack of information puts them at risk as well.
That's not all. The hostel was infested with bedbugs. They told me that this had never happened before, so a traveller probably brought them in, but I later discovered that at least three people had been bitten that same weekend in three different rooms. This does not surprise me, given the overall hygiene of the bathrooms and common areas, which leaves much to be desired.
Once again, I would like to point out that I am not criticising the volunteers/staff, who really did everything they could and were responsive, understanding and kind – it is thanks them that I did not give the minimum number of stars for the service. Actually, I spoke with some of them who admitted that they are working in very poor conditions, which came as no surprise to me.
In short, this hostel does not deserve its name until the management deigns to treat people, both employees and customers, the way they deserve.