Safeway

All in all, this store is great. Produce department is always neat and clean and stocked to the hilt with everything. The meat department is usually neat and clean except for when they have a sale on. Then those guys are out there restocking and helping customers. The butcher guys behind the glass are very nice and knowledgeable. The rest of the store is always very clean. But, the deli department needs a little work. The sandwich makers need to be retrained. My 83 year old mother and I were wanting a couple of freshly made to order sandwiches but the lady that was supposed to be helping us wouldn't listen to us about the ingredients and so forth. She actually acted like she didn't want to help us . I wouldn't be mentioning this except for the fact that this was the second time that we received bad service from the sandwich makers there. Please be aware of the poor service in that department. Bakery and floral departments are awesome. Thanks for letting me review.

I went there at 7:30 p.m. and while the store is huge and well stocked, I literally could not find a single person working there other than a cashier at the front entrance/exit. I circled the aisles for 15 minutes looking for a particular item and there was nobody in the entire store available other than the cashiers to assist me.

Better then your average Safeway. But management had been cutting staff over the last five years and all the folks who used to make this a friendly place to shop are gone.

I don’t know why this Safeway struggles so much with pickup orders. There’s usually at least one item where I didn’t approve the substitution. My order today had six items missing that I was charged for. I called the store and they didn’t seem to care. I put in for a refund of those items, and won’t go back.

Awesome, and part of the Wilson family. Sadly, their main buildings burned down in the 2019 fire. But their barn stood strong, and tastings go on. And what great tastings they are! Definitely worth visiting, and we bought a couple of bottles.

Safeway has just gone down hill in the last 5 years. Now , I just get a few items out of convince otherwise perfer shopping else where. Produce isn't worth buying anymore. Have to throw away half of the watermelons bought there

I ordered 11 different deli trays for a part 2 days before the day. I placed my order thru Shala (?) She took my order then relayed it back to me. Perfect. What a positive experience. The food was pleasantly arranged and was very tasty. Very fresh and the crowd loved all of it! Thank you safeway deli in healdsburg!

Feezer burns in this brand of Safeway products. Inspect before purchase. The 1 star is solely for this product. The store itself is great. Wonderful staff, and selection.

I'm hoping the managers see this "review" (message). Your employees need some major training in customer service! I shouldn't be the one saying, "Hi, how are you doing?" and then they say, "Hi. Fine." And I shouldn't be the one to say, "Thanks! Have a good night." They don't reply because they're on to the next customer. Other than this, I love this store! Oh yeah - potential customers, make sure you check the expiration dates (they can sometimes be past the date).

First of all employees should be changing their gloves in between tasks and washing their hands and then putting on a fresh pair when doing the next task, these people straight out, go from this to that without washing their hands and think that wearing gloves makes it OK as they dig in the food with their dirty gloves to serve to you. I'm sure this is a health violation. You can't do it in the hospital between patients or in a laboratory contaminating everything. Why can they do it between stations in a deli? Super dangerous kitchen hygiene. Then there's the almost 9 dollar sandwich with two slices of meat doesn't even look like the picture not even close. It's a joke. All of that to only get up to the cash register in the aisles because they won't ring you up at the deli, where you have people who hate their job and and act like it by not even saying hello when you enter their line to do business, just a blank robotic stare as they scan items, completely despicable, greeting people is part of your job it is also part of common courtesy in the service industry since time began and they can't get that right. You should work on that racism Jose.

I went into Safeway today to buy some things. I was surprised when I got to the organic tomatoes counter. Most of them were rotating and had some kind of bugs flying around them around them.

Now that Albertson's has bought Safeway, the whole store has become a most undesirable place to shop. So I don't, but I have continued to use the pharmacy for a single reason. The assistant, Heather, is the only one who knows how to deal with people and how to get things done. One assistant wears a red cap indoors and treats people with zero skills. The old pharmacist has been helpful one time out of many. If Heather leaves, so do I. Managers are frequently on break when needed and let you know that you can just wait. Buying meat at Safeway is prohibited in my household. The store feels unclean. I remember when Safeway was a respected store. Those days are gone. And so is my business.

A major problem with this Safeway is the customer service. There are a few that are genuinely nice but before that everyone is quite rude.

Stopped in for quickie take out lunch of fried chicken thighs and a container of macaroni salad. Yeah, I know - a pretty sketchy proposition at best when there are so many good places to eat in town. I was in a big hurry, had lots of errands to run. I had to gobble and go. No time for a real sit down meal at a respectable place. The store is a typical Safeway. If I blindfolded you for 4 hours, drove you around in a car to confuse you then took you inside the middle of a Safeway and then removed the blindfold you would never successfully guess in what town you were standing. How any Yelp reviewer can complain that one particular Safeway is better than another seems unfathomable to me. Anyway back to my hurried lunch... The fried chicken was warm. It was crunchy on the outside and extremely oily. Took 9 napkins to clean my fingers before I'd touch the steering wheel in my car. Macaroni salad was gloppy. Yep, a meal from the Safeway deli department. Buuuuuurrrrrrrppppp! 4 hours later as I write this I don't feel sick, just unhealthy. Next time I'll just eat the pre-packaged sushi.

Glad to see Safeway wasn't too far away from where we are on vacation here in Healdsburg. Very nice store and the cashier was very pleasant. I asked him if he was ready for all of this because we had a basket full of groceries. We did the shopping for an entire week for 8 people. Lol. So you know that included lots of booze. He was quick but also very easy on the eyes and talkative. Loved that! Now on to wine tasting, hiking and chillaxin in this beautiful VRBO that we rented. Ahhh..

Once again in my personal saga of buying tri-tip at Safeway includes photos: - Looks good in the package - Turn it over and see 6 ounces of fat that needs to be trimmed Is there a moral to this? Yes. There are lots of consumers who will pay less to pay more to get less and have the convenience of "one stop shopping". This is about short term gains for Safeway in retailing. Meanwhile, Safeway is the only place I can get Jimmy Dean sausage which I'm addicted to, so I have to go back.

If I could give a zero I would.... They are awful, rude, almost took my license away. I shopped here 10 plus times before,they pulled this..... I am a traveling nurse and I am 26 years old and they denied me buying food or alcohol because my Arizona license doesn't expire in 50 years they didn't believe the facts, and were the rudest EVER about it. Don't go here. Rude, awful, and always exchanging staff. Not a good place to shop or spend your money. Drive to Santa Rosa instead! Save your money!

The woman that helped me in the Pharmacy was extremely helpful and very cheerful. I really appreciate good customer service and wanted to let others know.

It's clean however I counted 7 shoppers not wearing masks and 1 employee who was bagging for my cashier. With the worst variant in California it is the worst time to relax on the rules. I don't want california to shutdown Again. I can't afford another shutdown! I wear my mask for you and your employees please wear your mask for me . You see my mask prevents you from breathing in my germs and your mask prevents me from breathing in yours. Your mask does not just protect you it is more for protecting others. I have a infant at home a at risk wife with diabetes and an elderly mother who visits I don't want to bring your germs home and kill my wife my daughter or my elderly mother. Please wear your mask. My baby cannot get vaccinated!

I am so pleased with our local Safeway! They have the best Produce Dept , and have expanded it to include so very many organic vegetables and fruits. The Deli has such a variety of wonderful cheeses and meats, and delicious "made on the spot" sandwiches. There is a special glass case filled with top quality choices of meat and fish, in the Meat Dept., and butcher prepared chicken and beef recipes to pop right on the BBQ or in the oven. They also have a Manager's Special area where one can find 30% off bargains on certain meat cuts! I particularly appreciate the convenience of the Pharmacy, and their kind and efficient Staff. Justin, the Pharmacist, is especially helpful and knowledgeable. Most times I call in my prescription, but sometimes I order it there when I first enter the store, and then shop while it is being prepared. I feel perfectly safe in the Healdsburg Safeway during the Covid, as the cheerful and respectful Staff and Manager follow the virus Protocol to a tee, and expect the shoppers to do so as well,..... and we gratefully do. Carol Novak A very satisfied costumer

Stopped by to pick up a yummy signature sandwich. The first guy that helped me pawned me off to a trainee who kept going back to the back to ask for help was being ignored. When he finally did get another deli employee to answer him she comments well .....is suppose to be training you and gives him the cold shoulder, ouch. The whole time I'm thinking, great what kind of sandwich am I going to get. Now the guy yells out "this guy is going to be waiting at least a half hour if someone doesn't come show me how to make the sandwich. Head checker is standing near by and says where is... The first guy to help me. I am thinking great a sup visor will straighten this childish squabble. Wrong! He just starts BSing with the deli guy that pawned me off at the beginning. Finally after the trainee makes enough stink about not being able to make the sandwich the deli employee who gave the trainee the cold shoulder the first time comes over and walks him through making the sandwich. I can't believe how a single one of them could have received a job in a nice market and keep it. Just an FYI management and current staff, there are a lot of people unemployed who are ready to come in and actually help a customer wanting to spend some money.

Having been married to a Safeway employee previously, I have heard all of the good days, the bad days, the wins and the horror stories. But I can honestly say that over the course of the last two weeks, I have been pleasantly surprised and thoroughly impressed with 2 individuals on 2 different trips to the Healdsburg Safeway. Aaron, the Assistant Store Manager leads his troops in to daily grocery battles on the front line! He is in the trenches with his team and has the best attitude I have encountered at any Safeway in some time!! I tip my cap to his leadership abilities! And then there is Janie- she was just a delight!! So attentive, so kind, so genuinely sweet to my Fiancee' and I that it was quite refreshing to where we both were taken back by her customer service! We invited both of them to come in for a free wine tasting at Alexander Valley Vineyards so we could pay it forward and return the quality customer service experience we got from them!! From your new friends in Healdsburg and the Tasting Room- Mike G. and Sadie B!!

Zero stars. Always crowded never enough checkers. It's 7am 9 deep in line. No self check out. Same issues here after 8 at night. Store is dirty. Go to big John's market. Everything there is better. Nothing more to add.

best place ever! laying in the condom isle with friends is a must!! i've also cried in the toilet paper isle and it's so fun! this is my favorite place tbh!! the happiest place in the world!

Overall this good really good store this is not a complaint about Safeway itself this is a complaint about their deli department. Every single time I go into the deli department I'm always standing there for a long time waiting.. no one is there to say hello no smiles . Also every time I get a sandwich it seems like every person that is behind the counter can't seem to understand how to make a simple sandwich is it really that hard..have you never made one in your life before. Take some pride in what u do...even if its makeing a sandwiches. All know is that the deli department need to go threw some more traing on how to make sandwiches and customer service. Theres no excuse for this.

Great selection in ice cream. I know, you probably do not think of going to Safeway for just ice cream. But well worth it! Cashew milk and almost milk ice cream. Plus, my fave Honeymoon, a local brand.

Safeway in general sucks but this Safeway is just the worst. I worked here for 2 years and the management is by far the worst. The main reason why this store is so bad is the store manager who I won't name (Guerin) *cough cough* This guy was a district manager who obviously couldn't do his job right so they made him just be a store manager. Anyway I quit this place because I got written up for not being able to go to work when I was getting evacuated do to the Santa Rosa fires. This guy has no heart at all and only cares about himself and money. You're a piece of s%!t dude. Sincerely, former employee of your slaveway

I have shopped at numerous Safeway stores with no problems but ever time I shop here my blood pressure rises! Worst grocery store ever! Usually out of 1 or 2 things and so hard to find things! Not nearly enough employees never anyone to help! Prices are wrong often! I went this afternoon and it took me nearly 2 hours to buy 12 items! My cashier was rude and refused to do my refund and the women in front of me had recently had a hip redone asked for help out and he didn't check just said NO! I will not be shopping here again!

We had a late night Halo Top / Sour Gummy Worm run here around 10pm the other night staying at Geyserville Inn. Was just like all the other safeways except the self checkout was still open so we got in and out quick!!! Parking easy, lights at night, friendly service.

Store isn't great and their prices are getting too high compared to other stores. The homeless around the store are dangerous and they do nothing from what I can see to get them out of there. There were several times my wife had to leave her groceries, get in her car and get out because of weird people following her in the store or harassing her. The deli is not good either, watch what you eat.

safeway is a few blocks away from downtown healdsburg and many eateries here offer cheap eats, (subway, chinese buffet...) sandwich review only: with a regular burrito in the 6.50 range in healdsburg, i just grabbed a pastrami & swiss cheese panini (5.49) at safeway. it wasn't that great but meatier than a pannii i had at raleys maybe more dijon mustard would have helped. if you have a safeway club card, buy 7 sandwiches, get 8th sandwich free. very friendly, courtous and relatively fast service.

The overall stock of groceries was lackluster, the homeless are a real problem and always lingering around the store. Ever since the pandemic things have just gotten worse

The customer service was horrible and the deli food was horribly old. We came out of camp relying on the consistency we usually get from Safeway. We actually drove 25 minutes to get here, passing several other retailers. What a disappointment!

It's nicked named slaveway for a reason lol at all the previous reviews. Most Safeway employees have to work one or two other jobs to make ends meet, im sorry for the people who have the hard life of living in Headsburg have a bad customer experience. About dogs in the store honestly calm down did you die? Safeway isnt going to kick people out for having a dog, I've brought my dog into Safeway and Walgreens so many times and the employees aren't paid enough to care. I'm sorry you were burdened by having to see a homeless mans dog pee on some waters outside. Which is pretty gross but really what are the employees going to do about that?

Can you please explain why stores install 5 times as many checkout lanes which are mostly closed all the time? This store is always ok, not always, perhaps around 10 at night always backed up with the fewest amount of check stand open. You can't use the self checkout because they don't allow you to buy a 6 pack of beer or bottle of wine with those, and besides half of them or broken or closed for some reason. They use to have the 16 items or less check stands manned but no longer, I cannot stand very long due to a back issue, so having to be number 5 in line is not pleasant. They use to look and see if a check stand needed opening but they no longer do that either. So, aside from the high prices for basic stuff, this store is a real disappointment from how it use to be about 5 years ago when the service was decent. Now I try and do most of my shopping at other stores. The other store in town is a real rip off, so welcome to Healdsburg.

Oh Safeway.. you have to be kidding me! It's FRIDAY! 11:45 am and it's 40 degrees out side - there is SNOW on the mountains for pete's sake.. Your 4 soup hot bar - has 2 kettles of soup! 2 kettles that are so empty and burnt, you couldn't make a small order of soup out of either. Epic lunch time fail.

Worst service, never enough staff, stinks. Been to many safeways and it's sad the one closest to me is horrible every time I go in. Never a pleasant experience in this Healdsburg store

I had the most UNPLESANT experience this morning with a lady checker who acted like I was breaking the law for returning bad salad greens and awful tasting seafood. It was not busy, so I can't imagine why I was treated so badly. She would not speak to me or explain what was happening with the transaction, and it was not clear on the receipt. I will shop at OLIVER'S in Windsor now, and you all should too.

This store is a huge disappointment. From it's constant understaffing to terrible customer service, particularly by managers. Not only have the hours changed...they're always understaffed with only two registers open and lines backed up half way through the aisle... self check out stands are always closed and the few that are open seem to require a clerks assistance and not to mention always having a line full of frustrated customers. Their employee bulletin board by the Redbox stand frequently has employee names with letters that are seemingly scolding their employees is very unprofessional. Frankly, it should be hidden in their break room (if they even have that). I'd rather drive further to pay for over priced groceries at Sheltons or Big Johns than to shop here. Something should really be done about this.

I have shopped at this store for over 30 years and watched it go downhill ever since. I have shopped at many other Safeways and Healdsburg is by far the worst. Safeway treats their employees like crap, especially the good ones. The customer service is crappy as in there are NEVER enough check stands open. The express lane (15 items or less) is rarely open past 5:00 pm, you know when most people get off of work and need to grab a few things real quick. Their selection of products is the worst of all Safeway's I've shopped at. The prices keep going up and the quality and service keep getting worse. The meat dept. only has 1 decent butcher, he has been there quite awhile, a few others try to help and a few more are useless. I once waited more than 15 minutes for the butcher after being paged several times. The next day I waited 10. It was the same butcher. The deli has a few good workers that are very nice and helpful and a lot more that like to hide behind the wall. The floral dept. is phenomenal and one of the few reasons I go back. I try to support the several nice people and departments I have become familiar with, but it is really hard when the management obviously doesn't care about the customers or the employees. So now, I do most of my shopping at the Windsor Safeway, Oliver's and other stores, it is worth the trip.

I came by this Safeway to grab some quick things as I was driving through after a day on the river last weekend. The guys wanted "Steak and Beer!!" I noticed two things right away. The steak selection was meager and the deals that the Safeway on Mendo advertised didn't seem to apply here. Not finding any cuts of the steak I wanted and noticing outrageously higher prices, I opted to drive back into my home town. Spending this much more up north made me realize it just wasn't worth saving the 20 minutes. I don't get why they have to be so much more expensive ... I mean I understand it's Healdsburg and all but come on. The selection really really could be a lot better. I'll still shop here in the future but not if I have a particular list in my head. Only if I need a quick stop on my way to somewhere else. And if I can't find anywhere else better.

If you've read any of my Safeway reviews, you will see I never really have any positive experiences at my local Safeways. But this is like the most fabulous Safeways around. All of the shelves are fully stocked. Not an empty slot anywhere. They ofcourse carry a few things that my local Safeway doesn't have. Pepsi has something called Manzanita Sol which is an apple flavored soda. Kinda like apple cider. I love anything apple or pear flavored so I had to try this. I bought a case and we finished it the next day. I came back the next day and bought the other 3 cases they had on their shelf. Upon checkout, the soda wasn't ringing up in their system. A supervisor (I didn't look for his nametag) went to look on the shelf for a price tag. He didn't find one and gave me the current Coke promo which was buy 2 get 1 free. What an awesome guy. Thank you Mr. Awesome if you're reading this. Everyone was so helpful and friendly here. Makes your shopping experience here so much happier. Well for me anyways. This totally beats the customer service we have here at home. Yay to Healdsburg Safeway and boo to San Francisco Safeways.

Always understaffed, never enough checkers and the self-check systems are always down. Takes longer to checkout than it does to do your shopping.

Lines are terrible , 2 regular registers open with about 8 people in each. Everyone is standing here in disbelief . No other checkers being called

This review is for the floral department. I had them create two floral arrangements and my bridal bouquet... All exceeded my expectations. I can't express how happy I was with the floral design!

Need: better customer service at checkout and more cashiers because a 7 personal line on a Friday at noon is crazy.

Worst Customer Service Ever!!! They Will Have You Waiting At Any Department For More Than 20 Min W/ No Help

Fairly good selection and the store is usually clean but you guys really need to train your baggers. They have no idea how to properly bag groceries!!!

I'm a local and so over the abysmal grocery selection in healdsburg. Sheldon's is a great store but I'm stuck heading to Safeway when I'm in a jam after Sheldon's or big John's closes. Poor selection and stupid expensive prices for what you're buying. Why does a mediocre tub of Parmesan cost $10?? I can go to Shelton's or Big John's for half that. Why don't they keep basic things like rosemary in stock? They have very very nice employees, but I'm just done with the rest. If you go there during off times, you see the poor cashiers just struggling because they have minimal people on the floor. I always feel bad for them.

This safeway is one of the best I have been too. Like all safeways they are great to attend at off hours. The jamba and starbucks with a great thin crust pizza. They just have a bunch of stuff that I need and they are open late which is an issue with Healdsburg.

Good deals, big selection, they pay their clerks well---it's just a grocery store but they do a good job.

Since Safeway in Healdsburg was bought out it has been going down hill in all areas of the store. The Three's a Crowd is a nice idea, they need to follow it. My friend and I were in separate lines with more than three in each. I waited 15-20 minutes for her to get out of her line being manned by the manager. A visiting couple in front of me spent over $400 and didn't get any discounts, not even for the case of wine they bought. I offered my discount card and the cashier said it was too late. After waiting in customer service for 15-20 minutes to get their own card they were told "I'm on lunch break, come back in the morning and talk to Teresa". Customer service is really bad. A gallon of Lactose Free milk is as low as $6 on sale and usually closer to $10 a gallon. Produce is old. Healdsburg Resident

By far THE best Safeway bakery in sonoma county ... the everything bagels are loaded and the croissants are flaky; both are baked to perfection. The selection is much wider than most and most everything is well stocked. The staff is very friendly and there is rarely a line to deal with like we have in guerneville... Put it this way: I sometimes drive the extra 25 minutes just to get bagels and croissants! Would rate this a 5, but I'm not sure any safeway could deserve that.

Our Healdsburg Safeway is great, better than any other I've been in. It's always clean, well stocked, has a great variety and the employees are always very courteous and professional.

NO, I don't want to play Monopoly!! No,I don't want to buy 4 of an item to get the sale price !! NO,I dont want to see 5 new checkers every time I come in to shop !! YES, I do want to see a manager on the floor if I have a question !! YES,I do want lights in the freezer cases, so that I can read the prices !! YES, I want a store that is well managed, properly maintained and well staffed with knowledgable employees and fair prices, no gimmicks! Oliver's in Windsor and the new Grocery Outlet in Cloverdale are only 10-15 minutes away and are a welcome alternative !!

I recently went to buy a sandwich @ the deli in Safeway it was the worst service ever the lady that was making them looked like she was being forced to do them her attitude was so bad and the tall guy working there too so rude instead of helping me with my order, he instead was talking with one of his coworkers and then just walks away NEVER going to that deli EVER again. GET BETTER WORKING EMPLOYEES ONES THAT ARE FRIENDLY AND WANT TO WORK. No stars if I could

I guess its no surprise considering its location, but as of my last visit ( a year or two back) truely a spectacular selection of wine for a lil old chain supermarket. Wines from all the little wineries in the area.