Safeway

Gets the job done. Produce is fine, nothing amazing. Prices are higher than other grocery stores but there are deals on the app. Selection is decent for most stuff. Store could be cleaner. Use self checkout because the staff can be slow.

The Deli department is terrible!! I work in this kind of environment and this team is terrible. I asked for one thing and I got charged for a more expensive item. When I asked for help the other young man acted like he didn’t heat me. When I asked for the woman to help me she wasn’t very appreciative of my asking. She kept walking back and forth without making eye contact or wanting to help. When I made her aware that I was overly charged she acted like I was at fault. Not her coworker. .I don’t want to come back here, but I like this store.

Worst Safeway to shop at the workers are rude and get a attitude when you ask for help. Every thing is locked up and they will take 5-10 min to get to you to unlock whatever you need, turning your 5min trip to a 1hr. Most of the shelves will be empty. They don’t stock throughout the day only at night so whatever is there is what they have til the next day. The soda shelves are so small they can only put 4 cases on the shelf if those are gone your out of luck your going to have to wait to til the next day. The black lady at the deli always has an attitude, and is rude as hell. She will see you standing there waiting and move slow as possible, hoping you will just go away. Added pics for context. I do Uber and instacart 5 of my customers 17 items they had. That’s ridiculous.

I go to this Safeway almost every day and the service is exceptional! Scott is our favorite, he makes us laugh, but everyone there is great: Ant, Cal, Nat, Shannon, and many others I'm thinking of, but don't know their names. They are all helpful, friendly, and professional. Whoever is doing the hiring is doing a great job. The service is way better than what I get at Whole Foods and Berkeley Bowl. The other thing I love about this location is that it's always properly staffed and, along with the self-checkouts, I'm able to do my shopping in no time. Thank you, everyone. You're doing an amazing job!

Not reliable hours. Needed to grab an item in an emergency at 11:30pm, arrived to find them closed earlier than stated hours. 3 stars bc they still have self checkout

Wow. The reason I'm saying this is because my shopping experience was a quick in and out! It was such a relief to see that they had self checkout stations, something that is sorely needed in a number of other Safeway locations I've been to. This helps alleviate the bottle-neck of crowds. I've been to a few and found myself, and others, waiting in really long lines when we have just a few items. Aside from the gentleman working the prepared food section (not as pleasant), I was really pleased with my experience.

Great place to shop but the only problem is that they are lack employees. It can be a bit of a wait depending on the time you go there.

Customer Service with a Smile 😁. Well Stocked. Kind Helpful Staff. Well Managed. Nice Clean Store.

This update is regarding the resolution of the situation mentioned in my previous review. The manager, Kevin, handled the situation quickly and respectfully. Everyone since has been incredibly kind, and made it a safe experience to shop there. I really appreciate how difficult a situation it was, and how they made it right. Please keep up the good work.

Produce team does not regularly check food quality. Moldy grapes on display on a typical Saturday.

Absolutely super expensive super market. A gallon of milk $7. 4 lbs of apples $18. Dear Safeway, you just lost a customer who will never return. May you go bankrupt.

I've been shopping at this Safeway for over 25 years . I buy about six large bottles of Pelligrino a day for the past 5 years A couple years ago, they changed the shelf space for the large plastic bottles from four or more to two. Since then there is never any on the shelf most of the time. I go early in the morning and end up getting back in my car again to drive to the store at Broadway and Pleasant Valley. Where the have about 40 bottles always in stock . I realize the other store is much larger. But they can't keep six bottles in stock at Grand Ave is ridiculous I've listened to every excuse you can imagine . Including warehouse issues. Though they are never out just blocks away I asked over and over for past couple of years to fix this problem. So every day practically I have to get back in my car abd drive further to the other store Last time I was told once again that I'd need to come in and talk to manager. I came back. They notified her I was there and waited almost 1/2 hour for her to come down and talk to me . She was very dismissive with no answers as usual . Blaming corporate I asked to speak to the district manager I emailed the district manager twice regarding this. And never got a response And day after day I go in and the shelf is empty . Keeping in mind tjey reduced shelf space to make room for Safeway made products. Pellegrino is expensive. It's almost $3 a bottle now. I spend more on my it than my car payment. The store doesn't seem to care . As well as the manager and district manager I contacted Two emails. No response And they are always out of a lot of things I informed them how much I buy per day . Yet they ha e made no effort to keep any on the shelf . I told the employees, manager abd district manager that I was going to write a yelp if I didn't get a response . Which I have not. This is not rocket science. I've spent many hours dealing with this in the past week alone . Safeway doesn't seem to care It is the worst run grocery store . So I only buy a few items there now. My neighbors all go to the big one on Broadway . How hard is it to have something in stock that sells out everyday? It shouldn't be this hard . But just go to the larger Safeway down the road . It's just not our neighborhood store . Regardless of all of my efforts I can't even get a response from anyone .

I hardly ever go to this Safeway anymore because as I said in a previous review, they are always out of the most basic things. Well, here's the most recent experience. I was in the express lane with 14 items. I am very conscious of following the 15 items or less rule. Well the young man checking me out scanned my first couple of items and then started counting the rest. I said, 'there are 14' items. He said, 'well, you have to count each onion separately'. I said 'no, all of the onions are in one bag and you charge by weight'. Otherwise, you would be scanning each onion separately. I was flabbergasted. I think he realized that he was in the wrong and tried to be nice after that but I was pissed. Little asshole.

I tried calling to cancel an order I mistakenly placed for pickup instead of delivery. No one answered the phone. I was on hold for over 20 minutes, and I tried calling multiple departments with no response. Answering the phone is a basic part of customer service and it's frustrating that I couldn't get help with a simple issue.

I have a sort of love hate relationship with this neighborhood Safeway. While I now moved away from this vicinity, it used to be my closest Safeway (though to be fair, not too much further distance-wise from the larger Pleasant Valley one). This is definitely a smaller store and while it carries limited selections, but it's still a Safeway! I enjoyed shopping their clearance aisle and appreciated their location, which was an easy walking distance past a pleasant route via the Rose Garden. However, if I did not time my visit right (evenings), I often find myself standing in the longest Safeway line possible. Because it's a smaller store, no doubt they likely employ less staff compared to its larger counterparts, but given the smaller clientele too and for me, it was hard to justify a "quick run" for small amount of items that took a long time to check-out - which is my style for shopping for groceries. However, with the addition of self-checkout stands hopefully this will improve! Much needed.

This review is for the heavy set cashier with the fake lashes. When she tried to check some produce, after manhandling it to find a barcode, she asked what the name of the item was. English is my husband's second language, so he instinctively leaned in to see her screen to point it out. This woman went nuts and raised her voice at my husband. It's unclear, since it seemed like her fake lashes were obstructing her vision, but it looked like she was trying to glare at him under that ridiculous plastic pasted on her face. She then proceeded to fling our items after checking them. I asked her to be more careful, and she ignored me. My husband and I left right then and there to shop at Trader Joes where the staff is ALWAYS friendly. I wish Safeway would raise the bar in terms of who they hire, because in reading past reviews, it looks like alot of customers have had issues with employees at this location.

Don't try any of the chicken they make. soggy and bland. The cashier won't make eye contact. Too many aggressive pan handlers. I'll go elsewhere.

I've shopped here a few times as my primary doctor is across the street. This store is a micro Safeway. For example, it's so small, that the chips are not on an aisle, like every other Safeway I've ever visited. They're only located separately on end caps. Weirdly, even though it's so small, there's a lot of empty space on the shelves. So not only do they not have enough space to offer all of the Safeway usual products, they can't even stock the items they do carry. I've shopped other smaller, older style Safeway's (ex. the Safeway on Bancroft Ave. in San Leandro) but they don't suffer the same issues as this one. Not sure what's the issue here. I personally have never felt unsafe shopping here. It's in a nice area of Oakland with plenty of nearby businesses and up the road from it are very fancy neighborhoods. It makes no sense to me why Safeway doesn't give this store a major upgrade.

My relationship with Safeway has been rocky as of late, it's not the service-oriented grocer I remember as a kid. However, Donna, this review is all about Donna. I do my best to religiously order groceries ahead of time for pick-up. Majority of the time, there are no problems or issues. Sometimes I notice that if I order past 3pm-ish, the order will not be completed, pushing it to the next day. Despite my confusion and complaint, I have just learned to order way early, like never past 1pm. **minus one star or inconsistency** Lately, ordering has been a breeze. My shopper is typically Donna, and I am blown away by her customer service and professionalism; she goes above and beyond, personally txt me asking if certain substitutions are acceptable. I am so impressed and thankful to be able to count on her to get the order right every time- she even packages the meat in a separate produce bag! Incredible. Thank you, Donna

They had a medium sized parking lot and street parking in front is limited. The food/ grocers is also limited. You won't get much selection! The staff is very chummy with each other... they cross talk n shout to each other... LoL. Kinda funny n awkward! Nice place for a quick 15 item or less purchase, but don't suggest for your weekly purchases!

Review mainly for Donna! Donna has arranged my Drive Up & Go orders these past few times and I appreciate the diligence and the care. If there's a product unavailable, Donna will call you to verify the substitution is okay. Thank you so much!!! (:

I wish this location was a nice place to shop at, but it's not. Dirty and dangerous now. They need better security here. CONS -super SLOWWWWW checkers here. Don't shop here if you're in a rush. The amount of time it takes to wait in line here, it's 3 times slower than other locations. The checkers here just don't give a damn and look like they could care less! -DANGEROUS at night. People have gotten mugged inside this parking lot after they got into their cars and robbed! -Second time seeing a lady pee in the parking lot in broad daylight against a car. I don't see this happening at the E.18th luckys! -The security at this location is useless and their presence does nothing at all. You would think this is a nice location to shop at considering the area, but it's NOT. E.18th Lucky's is better!!!

It's usually pretty much all good there . Nothing stands out as particularly one way or another about this chain. It's your average grocery store as far as I can tell.

The place is packed late at night. We went around 8pm and was shocked at the amount of people in the store. It was overwhelming for so late at night. We shop here because of the great deals. The store is packed with everything you would need. Unlike many store, this place has a great big parking lot. I highly recommend this store.

Place is pretty run down, they don't have that many deals to make it worth coming here. Donna was nice, came in and had some questions. Some of the people working here were helpful. The food they have sis OK. I used the restroom while I was here, and it was pretty dirty. I think that needs to be addressed.

Like so many Safeways, the level of customer service has plummeted. The deli has become especially bad. No one makes eye contact because they don't want to wait on you, and they are openly hostile to each other.

Safeway is scamming money out of disabled veterans with delivery orders. They take their money instantly and don't show up with delivery and then only promise a refund in 5-7 business days? Many disable veterans live on a shoe string and could starve with this scam policy. This isn't a competent member of the community. This campaign is started by a gulf war vet that Safeway is hurting right now, I'm not the me involved in this pain and suffering just passing along the results to help out

Three stars for a daytime visit. If you come after dark this place can be a little bit scary. There is a vagrant perched outside the door harassing all the customers as they come out, but this one was relatively unaggressive. Inside the store the situation is relatively benign.

This 5 starts are for Moe at the food bar ! From all the times and different stores I have being, she is being the most welcoming, friendly and kind associate. Thank you so much for the food and the good vibes you gave me hope to be helped by you every time I came to this store

There's always moldy produce here every single time I come here. I don't even know why the hell I even come back. I'm so over it.

This Safeway is so bad it's part of the reason I started shopping at Whole Foods primarily. Tonight I gave it a second chance because WF was out of something I needed. The cashier Anne was unhinged. I thought she was kicking me out of the line because she had decided to close her lane and not tell me but she was actually trying to get me to crowd the customer in front of me when the belt hadn't moved forward, and It was just a misunderstanding but she tried to act like I was being rude. C19 may not be a pandemic anymore but is still a thing and I don't feel like crowding a customer is appropriate. Either way her suggestion was rude. Needs to work on her communication skills because I wasn't in the mood to be played with. I'm at the income level I don't have to put up with this treatment I'll go to Whole Foods going forward. Safeway please talk to Anne and let her know there are better ways to address customers who keep the lights on

Safeway has an online order/delivery service. I used it Thursday and never received my order. No phone call, no nothing. I called to get my money refunded. Ridiculous. Safeway is a big organization and there is no excuse for this.

I just want to highlight one of the employees I believe her name is Elizabeth she's usually ringing people up every time I see her whether I go in her checkstand or just walking by I notice she has such a positive attitude even when the store is super busy and stressful, there will always be a smile on her face

I sat at Safeway customer service counter for what seems 30 minutes to get a money order. They kept calling for someone to help me and no one came. No one even tried to look and see why they weren't coming. I then told the Clerk to cancel it and he just looked at me. It's never a good experience when I go but this was bad

DO NOT SHOP AT THIS STORE. the parking lot is unsafe (multiple accounts of car break-ins and muggings in BROAD DAYLIGHT) and safeway does NOTHING to protect you. additionally, my card was skimmed at their self checkout and i lost everything in my account aside from .77. either the employees don't watch the registers or they're in on it. save your sanity and your money and go to whole foods, lucky's, sprouts, or the big safeways in the rockridge area. anywhere but this terrible place.

Horrible customer service and serious issues that need to be solved with their employees. I have come here after I get off work on multiple occasions (which is the only time I can grocery shop) and they have the seafood and deli area closed. I've arrived at 6pm, many hours before the store closes and the employees tell me they cannot get me deli meat or fresh seafood because they've "cleaned up the station". This is ridiculous! If the store is open, all stations should be open. I asked a manager at the store and he did nothing to get the station opened. He only told me that the women at the station have a "bad attitude" and they've been complained about before. Why hasn't anything been done about this???? Absolutely absurd!

This is quite possibly the smallest Safeway I've been to. I was in the area running a quick errand, needed some groceries and decided to stop by. The aisles are narrow and crowded, so it's hard to navigate while social distancing. Selection for basic items like milk and cheese are limited. The area isn't particularly safe either, and I was glad I was shopping in daylight rather than at night.

This Safeway has been here for many years. Their parking lot seems to function better than it did years ago. It is a smaller store and because of its size it's not hard to find things. The cashier was kind and actually asked about my day :) I like that this grocery store is still in this area. It is very needed.

Look, I don't love Safeway and in many ways this a pretty sub-par one, but the employees at this location, believe it or not, are actually pretty great. They look apatheticAF but once you get to them and have a one-on-one interaction, they're sooo sweet. They smile, they give compliments, they're action oriented if you can't find something or want to request more stock, and they help each other out. It's actually really nice to see. What's not nice to see? Anything involving the check-out line. Which is always horrendous. It's never a quick in and out experience thanks to the minimal check-out lines. One time I got in line and swear to god I was there through two full menstrual cycles. Sometime I just want veggie burgers but I'm afraid that by the time I get through check-out that all my good child-bearing years will have passed. And this Safeway is quite a bit smaller than other locations so I can see why maybe they would think they don't need more check-out areas but this area is busy as hell. I wish they'd consider adding another register at the service desk or moving the florist area that's always without shoppers (also Trader Joe's has better and more affordable blooms) but at the end of the day I'm still a sucker to the convenience of this location so whether they change shit or not, I'll still be coming back like a sucker.

Employees horribly trained, or w/o training. Like anywhere there are some terrific employees here. But almost every transaction with the customer service ppl has been pretty awful: - their math is almost always wrong, in price adjustments - they NEVER greet you, treated as a nuisance. Check stand cashiers also never greet you, an occasional "thank you" It feels so awkward !! - went once or twice and couldn't find a hand basket. Upon inquiry, someone told me they had been stolen?! What? What is mgmt doing about this?? I never see the mgr on the floor. I've taken my business to: Farmer Joes, Sprouts, Food Mill (for food bin items, herbs etc), and the awesome Berkeley Bowl!! Luckys in the Montclair/Oakland area has better service and cheaper. If you're looking for alternatives, try any of these.

I've been going to this Safeway for 10+ years and I almost always have a positive experience with staff and the community members who frequent it. Sometimes it gets busy like any grocery store. Sometimes there isn't a staff member where I expect one like any grocery store but the foods are high quality and the parking is always reasonable. I love going here. It's reliable and friendly.

I usually do not shop at this location since there is a Safeway closer to my home. This store is clean, well stocked, customer service is ok, lines were not long when I went. Saw security outside the store and inside. Parking is convenient. There were some pan handlers on the side of the store but nothing to really to worry about

The security guards at Safeway location on Grand ave in Oakland CA are racist and follow Black people around! I've lived in the area for 20yrs and since Covid I've noticed that the security guards have been following Black people around the store. I've mentioned it to management several times and several friends have also noticed it and mentioned it to management. Since we've told management and nothing has changed, we've decided to no longer shop there. The employees are nice, it's just the guards for the security company they use are racist and follow Black customers around the store and up to checking out. It's disappointing but a reality that we have addressed and no longer with patronize.

Safeway fills a need by being open after 10 pm and plays the role of my desperate measures grocery store. Most items I get are fine. I'm weird about produce and actually don't mind shopping for produce here. What I will never buy from Safeway again is bread. On several occasions the bread I bought from Safeway is already moldy when I open it or gets moldy a day or two later. I have never had this problem when purchasing the same brands of bread at Piedmont Grocery. Could I take the bread back and get a refund? Sure. Is it worth the extra trip? Not really. I'd rather spend an extra dollar on a bag of bread that I can finish.

This Safeway is in clear violation of the terms they agreed to with the UFCW5. I've alerted the union as no employee deserves to work in such a disorganized, grueling, and hostile environment. Also, don't use self check-out, Safeway/Albertson's installed those for their shareholders, not you.

Apparently they've decided to keep the toilet paper lying exposed on the floor in a dirty corner of the men's room. It's a huge industrial sized roll (very unmanageable by hand) made for a big dispenser, but instead of loading it into the dispenser (which was empty) they chose to just throw it in a dirty corner, resulting in gross smudges of dirt and who knows what else on the toilet paper itself. Overall the lack of cleanliness and maintenance in the men's bathroom at this Safeway is devoid of human dignity, and very unhygienic.

was in the store only 10 minutes, my car window was smashed. don't go here. the store itself is okay. Not sure what is going on with the parking area. There are other options.

This is a truly terrible Safeway. It's always been understaffed, but since they installed the "self-service" checkstands during the pandemic, it has been pure hell: now they often have only one checker working. And you can't use the self-service checkstands if you're buying alcohol, so the line for that one checker is always insanely long. For years I have put up with the cranky cashiers and passive aggressive bag boys who delight in tossing fresh fruit like peaches or apples in your bag as if they were baseballs. But the last straw happened a month or two ago, when I was in the store shopping and heard, an aisle or two over, the sound of two women -- clearly old friends -- exchanging greetings with enthusiasm after unexpectedly bumping into each other. When one asked the other about her boyfriend, the other went off on a loud and vulgar rant about how she'd broken up with him because "that n***** ain't s***" and how "that n***** d*** can't even get hard" and on and on and on. All of this loud enough so that half the store could hear it! People were looking at each other in appalled amazement; one lady with a kid hastily changed direction to get further away. Curious to see what kind of people would be so crass at top volume in a supermarket, I watched as they emerged from the aisle where they'd met. I could not have been more stunned when I saw that the lady who'd been doing all that inappropriate cursing was WEARING A SAFEWAY UNIFORM!!! When one of her coworkers said something to her in a low voice about "keeping it down," she loudly proclaimed "I don't give a f*** who hears me!" So yeah, I shop at Lucky now.

I was inspired this evening when I walked into this Safeway store. Inside the door stood a security officer named Carlos. He greeted me as I entered. 30 minutes later I asked the clerk where I would find sauerkraut, Carlos pipes up that he knows where it is, and proceeds to guide me until we found it. Walking back to the front, down a different isle, Carlos recognizes a customer and starts up a conversation with the customer as he greets him. . Wow! Here's an hourly employee of a security company who's taken it upon himself to be an asset to the store! This is how things should be! He's an altruistic guy, he's not saying "it's not my job". In his good deeds, and without resolving it, he has become maybe the most valuable asset to the store, and created some real job security. Just by doing the right thing. Whatever it takes to replicate, please do, and somebody give this kid a fat bonus, and a raise! Carlos seriously gave me hope for the human race. That not everyone is Boutxwhat they aren't getting.

Very nice staff. I'm always here to get lunch from their deli. Deli workers are a joy. I also shop here for my work, they have mostly everything I need. The only thing I don't like at this location hence the reason for 2 star review, is that there are two of the same panhandlers always in front. They taunt you if you don't give them money, and it could make for a very uncomfortable experience for anyone. I can either choose to give money or not, that doesn't mean I should have to get bullied just to shop in the store. Just doesn't feel safe here.

Zero stars. The worst Safeway store in America. A staff member cussed out my wife in front of our 3 yo son, for stepping into a line that was poorly marked for no reason. There was no one in line. The cashiers is too busy shooting the shit to care that 40 people are in line. I've seen a cashier ring up 2 people, then take a break, while there was 20+ people in line. Never go during rush hour, you'll wait forever. It's poorly staffed and there is never enough cashiers. There are aggressive panhandler outside while they're open. Run far away from this place!

The store feels like if you were to walk in you'd be locked in and not be able to leave. I encourage everyone to stop shopping there until they take down the metal gate all around the store. It's a liability waiting to happen and incredibly unsafe.

I am amazed that this store is still open given the poor service, hugh lines and a row of panhandlers outside the store. One gets harassed entering and leave this dispicable Safeway. Clean up the mess it's like a homeless shelter. #ridiculous

Saturday on a holiday weekend, only one register open, lines all the way to the back of the store. We won't even get into the food ...

Steer clear of this Safeway if you drive to do your shopping. Management refuses to protect their shoppers or their vehicles outside the store. No security guard, poor lighting, no cameras. They are completely ambivalent about the problem with theft in their parking lot. I will never be back to this location. Safeway had more cameras on their precious merchandise then protecting their shoppers. Shame on you Safeway. Wal-Mart does a better job at protecting their shoppers outside their stores.

At best a three ... and only because this is my local store so feel forced to support it most of the time as the local option, and most staff do their job well enough and are pleasant. LINES ARE ALWAYS LONG AT RUSH HOUR between 4:30-8:30pm ... they NEVER staff appropriately. Cashiers are nice and always trying to be efficient -- management obviously SUCKS at managing. Get a clue and do your only job. Know your business and it's flow and demands. They need true leadership at this location that could be a flagship with better scheduling, service and selection

This is the WORST Safeway in the area. I always drive past it to shop at a better store. They have less selection than other stores. No self check out. The management does NOT respond. Their home delivery service is horrible. I am typing this message while they put me on hold. Someone actually picked up the phone and set it on the desk. HORRIBLE CUSTOMER SERVICE!!!!