Mona N.
Yelp
I see that the other yelp reviewers had a bad experience. Our was pretty positive so I wanted to provide my opinion to balance things out. If you check out TripAdvisor, most the the reviews are glowing. The setting is simply magical. Set on a tranquil mangrove lagoon at Banyan Tree Mayakoba under soft string lights, you feel light years away from the bustling city. Everything is presented beautifully. You get a lovely hand wash with herb water when you come in. A table outside is a must. At dusk, there will be mosquitoes so I wore jeans but I did get a couple of bites on my ankles. They provide some mosquito repellant you can spray on.
Service was excellent for the first half, then pur waiter simply went MIA and another waiter who was more like a busser came to serve and take our dessert order. Since we had a toddler with us, our reservation was early (6 pm when they opened). Once more people started coming in, service was slowwwww. It was hard to catch anyone's eye.
The pad Thai was good, not the best I've had but quite delicious and spicy. The green curry was delicate and delicious. The prawns rolled in noodles and deep fried were very good as well. We did not like the chicken wings. They were unusually fatty and greasy. They offer you water but we didn't realize that regular water was $11 a bottle. Eek. I only drank 2 sips too. Just FYI.
I realize we are on Mexican time but even with that in mind, the food came out slowly and it took a long time to get the check and a long time for the waiter to come back and pick it up again.
They had a small kids menu but it was 100% Thai food as it is a Thai restaurant after all. However, I think it would behoove them, as a high end establishment, to please their clientele's children by having a basic dish or two that's generic kid food, like chicken fingers or a burger or fries.
It is very expensive for Thai food but one is dining in a spectacular setting in a resort so that's what you're paying for.
In summary: stunning setting, romantic ambiance, mostly delicious food that is beautifully presented, not kid-friendly, slow and inconsistent service (sometimes amazing, sometimes frustrating). I would go back if I had a huge craving for Thai food while in the area and at the same time wanted fine dining in a beautiful setting, with the understanding that it will be over $200 for dinner for two. I would not bring kids here.