Susanna P.
Yelp
The second-worst hotel experience of my life. The first was being sent to stay in a room that was actively being painted with noxious fumes.
We arrived in the middle of the night, got to our "grand master suite," and drifted off only to be awoken at 7:45 am by the ear-splitting sound of power tools. It sounded like someone was running with a chainsaw through the halls. It continued, so we could not get sleep. The best the staff could tell us is that they weren't supposed to start construction until 9 -- even then, no one told us anything about construction and if we wanted to sleep until noon, we paid for the right to! They are moving us for our second night, and I am afraid to trust that the situation will be better, but we won't be paying if it's another night of ear-splitting terror.
Update: You should know if staying here that they claim "quiet hours" end at 7am and will not apologize for jackhammers in your ears after that time. Also the apartments are several blocks away from the hotel, so you have to lug your luggage back and forth to deal with reception.
We were moved to a much worse room for the same price, with extremely low ceilings (dangerous for me as a short woman), without many of the amenities we paid for. The staff were argumentative.