Michael M.
Yelp
I love B'more and could not wait to have my first "visit Sagamore/Pendry by boat" experience. Well, we're in the middle of that experience and I don't think they could have made the trip worth if they tried. 1) Call up to get a boat slip, confirmed. Pricey, but all good. Get a phone call rRIGHT before docking 'oops, we double booked, will try to find you a space.' 1.5 hours later sitting on a boat we find something. I'd share the voice mails from Pendry staff about how "nothing we can do" but please call back if we can further assist you." Well def can't further assist, because they didn't assist in the first place! 2) Meanwhile, spouses arrive for the 3pm check in 'early' (at 240) and no rooms...fine...and at 320, still no rooms...not fine. Actually get a room and it's a cave on the first floor (but hey for $900/night what shd we expect, amiright?). Had to upgrade to get a smaller room but at least natural light (up to $1050 now) and a balcony. Of the 8 folks we've dealt with the only guy worth a damn is the bellhop and he was awesome (and I feel badly for not remembering his name).
Front desk staff was genuinely rude and non-responsive at check-in...I mean like LaQuinta rude. [btw, If you decide you still want to stay here, at least make sure they put you on the 3rd floor (or at least not the 1st),]
Look, mistakes happen everywhere, all the time. How you deal with those mistakes is what matters. Not a single apology for the late room, or for the crappy room, or for the no calls back on the boat slip screwups. I wd have been disappointed were all this to happen at a Holiday Inn, but disappointment isn't close to describing it when you're paying that much for a room.
We are fans of Sagamore and truly wanted to fall in love with the place but they have guaranteed that we'll be back to the area, but not to the Pendry. [This all was yesterday and we're still PO'd!]
End with a positive? Robes were exceptional, shower water pressure outstanding, some of the best I've ever seen, bed was comfortable, blackout shades super and a great location with a cool pool and really nice artwork. But if I want to get treated like a 3rd class citizen, I'll go to my local diner and save $1,000!