Sladana Nikolic
Google
**5 out of 5 stars**
We stayed at the Sage Hotel Wollongong during a very difficult time following the passing of my father, and I cannot speak highly enough of the incredible care and compassion we received from the staff. Aaron, Becky, and Thomas went above and beyond to make our stay as comfortable and stress-free as possible.
Becky handled our changing reservation needs with such grace and patience—it truly made a difference. Thomas was incredibly kind and thoughtful; when I mentioned my eyes were puffy from crying and asked if the hotel might have some cucumber, he personally delivered freshly sliced cucumber to our room within minutes. Aaron and Thomas were a constant source of support, reminding me each time we passed through reception that they were there if we needed anything.
Their empathy, attentiveness, and genuine kindness turned what could have been a very hard experience into something full of warmth and care. I’m so grateful for everything they did, and I will always remember how they helped us through this time.
The hotel is also so lovely, our room was comfortable, clean and well serviced throughout our stay. Highly recommend staying at the Sage Hotel Wollongong, it’s centrally located and we were able to walk almost everywhere.
Thank you, Sage Hotel team.