Kara R.
Yelp
I've been taking sometime to write this review. I would have loved to give five stars, but our server Patti, ruined our experience. I spared giving 1 or 2 stars because management made it right but I just could not believe how our server treated us. We chose Sagebrush BBQ & Grill as our night before our wedding dinner. We are from the Kansas City area so barbecue is our thing and we were super excited to try it out. We called the day before to reserve a table for 12 and we were able to with no problems. Someone called the next day asking if we wanted inside or outside and we chose the outside. We waited for maybe five minutes and we were sat right away. As soon as Patti approached our table we could tell her vibe was off. She seemed very annoyed from the get-go. We were not difficult customers. In fact I used to be a server and another person in our party is a hospitality manager, so we know how it is and weren't super needy. Before we ordered we communicated to her we'd be separate checks, but she brushed it off and said she'd get it later, in which later it became a problem. I personally asked Patti what she recommended. Her response was something about she's been working there for so long, nothing is good but still gave some recommendations. My husband started with the Rocky Mountain oysters. He loved them, but they were not my thing. They were very rubbery and if you don't know what Rocky Mountain oysters are, look it up. Maybe it was the idea of what they actually are that I didn't like. For my meal, I got the half rack of ribs with fries and cottage cheese. it also came with a slice of cornbread. The cornbread was pretty dry but still edible. The fries, ribs and cottage cheese were very good. I would have loved a side of ranch for my fries, but due to Patti's energy I was too afraid to ask her, so I just went without. I added more barbecue sauce that was on the table to my ribs. My husband got the trail ridge sampler and said it was very good. He really enjoyed the mustard barbecue. A little girl in our group did not like her mac & cheese, so her parents kindly asked if they could sub it for something else in which Patti openly rolled her eyes. Again, everything was such a problem to Patti. Then when it came time to get checks is when it really went down. We were sitting at two separate tables that were next to each other. My parents were paying for mine and my husband's meal, and they were at the other table. When we told Patti, she dropped her machine in a fuss and complained how we were on separate tables and how she'd have to merge them. Again, we tried to be accommodating and said we could make two separate payments but she ended up figuring it out. Sagebrush uses the toast machines where the server can take payment at the table. As a server, it's a common courtesy to present the receipts before taking payment but Patti did not do this. She simply told us the total amount. One of the totals didn't seem right, and they asked for the receipt again Patti made a fuss about it, and when she turned around, I heard her mumble "I hate people!" sure enough when they got their receipt they were overcharged and had items that didn't belong to them. Had Patty listen to us from the start that we were on separate checks this wouldn't have been an issue. I can't believe I heard her say I hate people when she knows good and well she works in customer service and in a tourist town. After leaving, we could not get over our experience and the guy who is a hospitality manager, went back to talk to the manager. he tried to make it right by offering gift cards, but we didn't plan on going back anytime soon. He simply just wanted him to be aware of the issue and the manager was very apologetic. The mom of the family who was overcharged and prompted Patti to say she hated people, also ended up going back to talk to the manager as they were very upset. Again, the manager was very apologetic and ended up comping a meal from their ticket. Again, I wish I could get five stars, I even considered four since the manager made it right but I still just cannot believe how Pati treated us. We'd love to go back again if we ever in town just with a different server.