Jill Daley
Google
Just spent 4 nights at the Sail Inn. The good: location is excellent and the harbour view is beautiful. Room was spacious and clean.
The bad: communication was horrible with the host. First of all, this is not a bed and breakfast as advertised on the building's sign or online. There is NO staff on site, no information, no breakfast, no recommendations--nothing. There are not many options for breakfast in Lunenberg because most accommodations include them, so you can get a pastry and coffee nearby but not really a full breakfast. We booked our room 8 months in advance directly (no expedia etc) and received an online confirmation. A few months later we decided to add 1 more night and I emailed the owner and never heard back--I wanted to add that night to the same reservation and not create a separate reservation for the extra night. After a few weeks of not hearing back, I booked through the website for that 4th night (got the online confirmation that is generated through their booking software) and then received a super confused email from the owner about switching rooms and he clearly didn't understand my question or read the dates in my email. Fast forward to check in--I hadn't heard anything from the Sail Inn about check in and didn't think much of that (I didn't know it's a ghost property with an absentee owner) and was surprised and panicked to find a locked door with only a key pad for entry. I phoned the number and he was able to get us in but again, he was super confused and disoriented about it and then he asked for our credit card number (there was no prepayment at the time of booking, that option was not given) and after a few days of being there he phoned me and emailed to say the card didn't work. So I had to call him back (service is SUPER spotty in Lunenburg) and he was again confused (told me the expiry I gave him was 2021--umm, what? An expiry from 4 years ago?)--all this to say that it worked out but was stressful and not really what we had in mind. There are a few brochures there--like a year old travel brochure for Newfoundland, so...not really helpful when you're in Nova Scotia.