K. H.
Yelp
I tried to join the Film Society prior to ordering movie tickets, but I have an old password that the system didn't accept. Even after I chose a new password, it somehow could not complete the transaction. I phoned, but the society staff member was not able to help.
Along with several friends, I arrived a half hour early for the movie. Although there were only a few people in the lobby, we were told to go out and line up in a hot, stuffy area adjacent to the theater. Several men came and cut to the very front of our line, but were quickly directed inside. The usher told us they were board members. After waiting for about fifteen minutes, watched over by a young staffer, another staff member arrived and told us we didn't have to stand and wait; we should just walk into the theatre.
Others, who hadn't been told to wait outside, were already doing this, and many of the good seats were already taken.
As the movie started, I found that its subtitles were blocked by the person sitting in front of me, even though he wasn't a tall person. I am guessing that many of the upcoming films at this theatre will have subtitles. Perhaps the theatre floor should have had a slant--or maybe the screen could be positioned up a little higher.
Leaving, the parking payment machine was not working for the person in front of us, and all of us waiting were directed to pay as we exited in our cars. That machine also had hiccups, although there was a person helping.
Felt frazzled as the evening ended. Since the Film Society is asking for contributions, I suggest that it do a bit of work examining its user experience.