Saint Charles Hôtel & Spa Val Cenis

Mixed feelings. The facilities are good, nice pool. There is also a nice playing area for kids in the lobby, our kids really enjoyed that! We booked a family suite, which was nice. However the carpet on the floor was clearly stained, which is not a surprise seeing the fact it’s a very light color. The service isn’t as you might expect. The hotel is clearly short staffed. Because of that, the breakfast was disappointing, as the staff wasn’t able to coop with the number of people eating, so they couldn’t clean the tables or replenish the food. However I would like to mention that the staff did their utmost to satisfy the guests, but that was a mission impossible. Overall, we enjoyed our stay but there is definitely room for improvement

Fantastic hotel. We stayed here for our first ever ski trip and loved it. Nice modern rooms with balcony’s, nice pool area, right by the ski lifts, ski rental shop and ESF ski instructor office both joined onto hotel. We didn’t use the restaurant but we used the bar which was very nice. We would definitely return in the future.

Overall, not a bad hotel. The sauna is available at an extra cost, which is the only one that is good and warm. €18 per adult is too much for what you get. I came back home with bedbug bites on my legs. A shower has no conditioner.

Those that work here make this lovely hotel fantastic.||From start to finish, I felt extremely welcome. Especially by the team at the bar/restaurant. ||It was my first ever solo holiday and they helped make it a great trip to remember.||I suffered a broken wrist on my last day and the team even helped me pack my luggage. ||Easiest 5* review I have ever written.

We went during the summer and rooms were like $180/night. Great value for what it is.

Wonderful stay, everything was on point. We stayed with a newborn and a little dog, we had a gift for our child at arrival. Breakfast service was amazing, varying food every morning. Extreme proximity to the ski resort. Beautiful mountain view and we caught a snow groomer working meters from us on an evening, amazing work. Pool is cozy and very pleasing after skiing. Eyes closed !

Very modern and lovely in many respects and I'm sure the skiers love it in winter but although we can't fault the room, we had a bad experience with a member of staff walking into the room without knocking. When we arrived we had to wait for housekeeping to say the room was ready. We unpacked, we went down for a drink but not for too long. I think the staff member thought we were still downstairs. She backed away quickly when she realised we were in the room and two minutes later came back with an 'apology'...a bottle of water! If she had 'forgotten' to put it in the room, then it would have been in her hand when she entered the first time... We reported it to reception and although they apologised, we got the feeling they were not surprised at what we were reporting. When checking out the next morning I had to fight with the guy on reception for the cost of two drinks to be taken off (having been offered as an apology the previous day by a different member of staff). I don't feel inclined to stay here again. I also hate being charged for underground parking when it was completely empty but for one car.

Great location, all staff were excellent could not do enough for you. short stays perfect, if you are staying for a couple of weeks or longer you may want to upgrade the room. Spa is excellent as is the Continental breakfast and choice. The hot options could have been better as could the variety of the Restaurant limited if staying longer but plenty of great alternatives around the villages. The entire hotel was spotlessly clean at all times would definitely recommend. Parking advertised as free but that was very limited so you had to pay for underground which was a shame and not expected. We have been coming to Val Cenis 2/3 weeks a year for over 20 years and this was our first visit to Saint Charles, we would come back again.