Expedition359921
Google
We booked through love holidays. No help with adjusting stay. Contacted them to inform them we would only need 6 nights not 7, as our flight didn't land until 2 am, so we did not want to travel a further 2 hours to the hotel from the airport. No compensation was offered for this. ||Arrived to a twin room. They did send someone quickly to push the beds together. They put a large sheet on the bed, but there was no zip to keep the mattresses together, so they just slipped apart all the time. Also the mattress was far from hotel quality, more like hostel. ||It is clear the hotel had not been done up since it was built. The ceiling, grout etc was filthy. Even smaller things like the shower curtain was all pink with other people's body fat and other unidentifiable stains. The toilet brush was also filthy. ||The shower had bad water pressure.||The only tv station in English is the discovery channel, which wouldn't usually bother me on holiday, but it was so hot we ended up spending some time in the room. Could do with smart TVs, it's 2025. Also the volume button on the remote wouldn't work, they did send someone to look at it, and he directed us to use the button on the television.||No drinking water provided at all.||I could go on. ||The elevator was a death trap, is dropped by 2 inches when you got into it. It would get stuck on the top floor. I would have avoided it altogether, but I am 6 months pregnant and we were on the top floor.||The bay is pretty, but really nothing else to do there. You can swim in the ocean, but there is no place to sit outside unless you are in a restaurant or bar. ||You need a car to stay here for a week because there is not much to do in the bay itself. But parking outside is hard to get, we spent nearly an hour driving in circles multiple times trying to get parking. ||I am usually not one to complain, I'm not hard to please, but this place was so old, dirty and disappointing I don't want anyone else to get stung. ||Also the pictures on the love holiday website are of their superior rooms, making it look like you get a balcony. You don't. We were going to change from the second night onwards which the staff said was possible, but after the first night being so loud, and the other rooms would have been closer to the action outside, we chose to stay where we were. ||Last note, the staff were all very friendly and kind, and clearly very hard working.