puggles
Google
[I booked and reviewed this hotel on booking.com, but the owners’ appalling response to my review has inspired me to share it here as well.]||My 75-year-old mother and I showed up with our luggage and were struggling with it up the 6-8 steps into the lobby. Not a single person from the hotel attempted to help us with our luggage (this exact situation occurred when we were leaving — the employee who checked me out literally watched as my mother struggled down the steps with her suitcase to get to the front door). ** bizarrely, the hotel owner, who I know was not present because he is a man and only female employees were there at the time, wrote: “Reading your review makes me understand that you did not even bother helping your mum with her luggage either. Reception staff were welcoming other clients when you arrived.” Both of these statements are patently false. I was in fact helping my mom with her luggage as well as struggling with my own, and no other clients were even in the lobby let alone checking in with reception staff. But thank you, Mr. Attard, for your personal attack.**||We arrived about 1 PM, but were told that there would be no early check-in, even if the room became ready earlier than 3:00pm, without paying a fee of €40. Fair enough. Having just come over on the ferry in hot weather, I asked if there was any water to drink; one front desk employee handed me a water bottle, but immediately another employee who was sitting down behind her said I needed to pay 1.40 euro for the water. I simply handed her the water back. I genuinely could not believe they did not provide water for guests even in the LOBBY. I asked if we could check our bags there and they said yes. After 3 PM when we did check in, they not only had not placed the bags in our room as a nice hotel would do, but when I went to retrieve the luggage, the staff simply opened the door and pointed to the bags — again, no offer to help us get the suitcases to the room — or even bring the bags to the door of the room that they were being stored in. The mattresses on the beds were very thin and flimsy; I’ve been to summer camps with better beds.||We did not eat any meals at the hotel restaurant at the hotel restaurant because we did not want to give them any more money, but I did order some water and a soda from the bar to take up to the pool and the bartender was very nice. ||And yes, Mr. Attard, I did have a safe journey back home.😊