Saks Fifth Avenue

The store is impeccable, has great inventory selection & well organized. Unfortunately, their sales associates are less than helpful. I had employees walk by & never greeted me, asked if I needed any assistance — nada, nothing. I finally encountered the nicest man up on 3 in the Men’s dept who was super helpful & welcoming with my purchase.

Saks Fifth Avenue at Bal Harbour is luxury shopping at its finest. The store is spacious, elegant, and impeccably organized, making it easy to browse through a curated selection of the world’s top designers. From fashion to beauty to accessories, everything here feels carefully chosen and beautifully displayed. The atmosphere is calm and upscale without being intimidating, and the store always feels clean and well-maintained. What truly sets this location apart is the service—every associate I’ve interacted with has been knowledgeable, friendly, and genuinely helpful. Whether you’re picking up something specific or just window shopping, they treat you with the same level of attention and care. It’s the kind of place where high-end shopping feels effortless and enjoyable. Five stars all the way.

🗽🌴🛍️ A New York staple continues to anchor a Miami staple! What’s wonderful about Saks Fifth Avenue—especially this location—is the attentive staff and the helpfulness you receive while shopping or making a purchase (yes, they gift wrap!). The ceilings here also beautifully reflect the merchandising staging, adding to the elevated shopping experience. On this particular visit, the men’s essentials section felt a tad understocked, so hopefully that doesn’t become a trend.

I purchased a perfume and selected pick up in store. I paid using Apple Pay. After the payment, on the order page it showed delivery status from Bal Harbour to Bal Harbour, which was strange, but okay — I waited. The order was placed on December 29, and the estimated delivery date was shown as January 6. I contacted customer support about this, and I was told “sorry, sorry” and to wait. Fine. On January 2, the order status changed to delivered. I went to the store to pick it up, but they refused to give it to me, saying that the order was not a pick-up order in their system and that I needed to wait until the status changed from Delivered to Ready for Pick Up. I waited another four days, but nothing changed. I contacted support again (this can be seen in the screenshots) and explained everything once more. Support told me that the order was processed as a delivery, not pick-up, and therefore could not be handed to me. I was also told that the order was returned back to your store and that I would receive a refund automatically (this is clearly shown in the screenshot). I waited another 10 days, but the refund never arrived. Then I contacted support again and explained everything from the beginning. At that point, I was told to wait another 1–3 days, and that the previous customer representative did nothing — no claim and no investigation was opened, despite what I had been told earlier and despite the screenshots. I waited those additional three days, and then I received a response saying that my refund was denied, with no explanation. This situation is completely unacceptable. I have been dealing with this issue from December 29 to January 19. You clearly have a problem with Apple Pay payments on your website. The order status shows Delivered both on your website and on FedEx. To repeat: the delivery was shown as from Bal Harbour to Bal Harbour. This is absurd. The FedEx status was never “undelivered” or “returned to sender.” It was marked as Delivered, meaning the store received my order, but refuses to give it to me because it was supposedly processed as a “delivery” and not as pick-up — despite the fact that I selected pick up in store, which is clearly visible in the screenshots.

I arrived at the store and the attitude of the sales associates were not very nice nor professional. One of them said that she was busy with a client and another listed all her pendings before even trying to help me also she told me to wait in a corner (which I never did). Unfortunately I did not see a tag with their names but not very pleasant. Other one was waiting standing up doing nothing and I asked her about a tailor she started to question me as if she was the tailor herself, instead of helping to find another size or be resourceful. Then after questioning me she contacted the tailor who came up and told me that it was not possible to amend the dress to check if there were more available. This associate had an excuse saying “I could have helped looking for another size but he was coming” (the tailor). These 3 associates were absolutely TERRIBLE!!! Finally I went to the designer area and one of the associates was very kind and helpful her name is Alex she went above and beyond to support me in finding another size and ordered it for me. If it wasn’t because of her my experience would have been the worst. She made the experience nice, easy and seamless! The other 3 women need a lot of selling skills, customer service training or to be somewhere else. Saks is a high end department store with many customers trying to find something. Excuses and lack of customer service is something someone should not expect in a store of this caliber.

Be very careful with returns. They sold me a defective t-shirt and now they don't want to give me a full refund due to "company policy."

Outstanding service from Maya at Saks Fifth Avenue! She went above and beyond for us from start to finish. She’s knowledgeable, professional, and truly amazing — and a beautiful person inside and out. Can’t recommend her highly enough.

Go see James in the beauty department!! Helpful, funny and charming and got me the exact scent I needed. Rosane in bags was also fab today. Big thanks! Want to add Walter was also wonderful!

This Saks is located in a high-end, exclusive, rich area for shopping, inside the Bal Harbor mall. This Saks has all the latest clothing, shoes, purses, etc. They had a big sale so all the shoes, clothes, etc were a unbelievable prices. Some things were 60 percent off the sale price. Service was good. Park valet or can park on the other side for a lower price for parking.

I have to take a moment to show appreciation to Saks for hosting us in a private suite for my daughter's bachelorette weekend. Laura Barcellos, manager, set up the whole event for us and left no stone unturned. When we arrived my daughter was so excited and surprised because she had no idea. Her personal stylists Nik & Katrina who Laura appointed took time to curate several looks for her to shop based upon her style that they were able to capture from her social media. There were shoes, accessories, the whole nine. Oh and there was champagne! Lol. The music playing in the space was my daughters, since she is an artist. That was such a cute touch as well. Thanks Laura! The ladies from Dior cosmetics came up and gave mini facials as well as did my daughter's makeup. We were able to shop various brands and just enjoy the afternoon in such a luxe space. Nik and Katrina were such a vibe and so helpful. They know fashion! We shopped and all of the girls left with a gift bag compliments of Dior with a few purse sized fragrances. Super thoughtful. Everything exceeded our expectations. I highly suggest that you gift this experience to someone special in your life. Thank you all again sooooo so much! We're still talking about it. And special thanks to Laura for making it happen.

I must say I'm starting to understand why this store is struggling so much. I was in there a week ago. Passing through the jewelry department when I came across a woman that worked there, I believe her name was 'Fabiola'. She gave me this look as if I was pardon me for saying a piece of c***,, I was looking to spend money in that department when I chose to just leave instead. She has a very horrible work ethic attitude. I will not be going back there ever again. And I would say they should be more selective and who they put in these stores.#fyp #instagram #saks

The store is lovely and the location is fantastic because Bal Harbor is in and of itself quite glamorous. The sales staff are way too pushy to the point where I just don't want to shop at this location. It's not a gentle hovering push, it's a one foot away push and a follow to every single store front inside Saks. It's awful just awful. On a recent trip to Saks BH I made the huge mistake of asking a shoe sales lady for a Dior boot that ended up not fitting but then decided to check out bags inside Fendi. Well, the same shoe lady followed me inside the fendi store in store and got in the middle of the Fendi sales lady showing me handbags. Three was a crowd and I had to walk away because the vibes just weren't fun and who doesn't want to have fun when shopping for luxury goods? The shoe sales lady was almost salivating at the thought of me buying a bag, it was creepy. I enjoy the selection of merchandise in this Saks location. The variety is exquisite and they truly have the best of the best so if you are okay with pushy, creepy, and hovering sales staff then by all means check out this location you will not be disappointed with the selection of stunning luxury goods. As for value, you get what you pay for so don't come with chump change to Saks BH.

a fraction of the expected cost is a shopper's dream come true. Despite my latest visit not resulting in a purchase, the allure of Fifth Avenue remains strong. Shopping here is always a unique experience; it's hit or miss, but when you find that special something, it feels like striking gold. The anticipation of what treasures you might uncover makes every trip exciting and worthwhile. The Fifth Avenue outlet at Dolphin Mall is more than just a store--it's a shopping adventure that promises great deals, an impressive selection, and the joy of discovery. For anyone looking to indulge in the thrill of outlet shopping without compromising on quality or variety, this is the place to be. I'm already looking forward to my next visit, eager to see what finds await. Whether you're a local or visiting Dolphin Mall for the first time, make sure to carve out time for the Fifth Avenue outlet. It's a shopping experience that truly encapsulates the excitement and value of outlet shopping.

The store sent me a gift that was dirty with no gift receipt and no enclosed card. I tried calling the store many times, they do NOT answer phones. Only the LV department answered but are not part of the store. Left 2 messages to have manager call me...no call back. I do not have a Saks near me. I tried Saks customer service. They were nice but unable to do anything. Do NOT purchase gifts from Saks!

The service was terrible at this store. A sale associate almost chased me out the store after I had already paid for my item online & took my bag away to go "verify" something then started saying it wasn't because of the way I was dressed. After this terrible experience it makes me want to never shop here again. And I felt violated.

Our next family adventure take us to Saks Fifth Avenue located inside of Bal Harbour Shops with a category of 4.4 and more than 590 reviews this store by departments is incredibly striking. You founded everything you need any brand for women and men, you can find all the globally recognized brands, incredible designs in shoes, clothing and perfumes. High recommend to visit if you visit Bal Harbour Shops.

Do not trust their final sale no returns policy. It's BS . Just an excuse not to return your money no matter what . I bought a product that was " final sale" then it dropped and they wouldn't adjust the price. Another time I bought some shoddy "final Sale" merchandise they would not do anything nor return my money ! I don't believe their sales and I don't believe their customer service !

SAKS SENT ME A STAINED DRESS! Had me REBUY THE dress, refusing to allow me to exchange it and then REFUSED TO ACCEPT THE return of the DAMAGED DRESS THEY SENT ME ! Now I have 2 dresses - 1 I cannot use and cannot return ! What kind of customer service is this ! What am I going to do with a damaged dress?!!!? I am NEVER ordering SAKS online again! This is a nightmare !

This is a pathetically-operated store and it's quite surprising they have any repeat business - presumably mostly out-of-towners. In November of 2022, I purchased several designer jeans in-store and had them altered by an in-house tailor. The jeans were to be shipped to my home in Colorado with a "promise date" of early December. It's now mid-January and nothing. Calls to all departments at the store simply ring - I called over 12 times. 12 times. I finally contacted someone in the women's department who stated they would work with a manager and get back to me. That has yet to happen. Calling the main Sak's order support number (which goes to Philippines) yields nothing, as they only handle online orders. It's easy to see how conventional retail stores (especially absurdly overpriced ones) will continue to die slow deaths due to online and upstart vendors when their approach to customer service is abysmal.

I have never been so poorly treated at a Saks Fifth Avenue at any other location. Not a single worker was friendly and no one greeted us or even acknowledged us (or any other customers for that matter), other than to stare at us and ensure we weren't shoplifting. They were just staring at their iPads when they weren't judging customers. We were planning on buying a nice pair of Louboutins but walked out after not being assisted. No one in sight was being assisted. Do not recommend.

Disappointed with service was transferred several times finally transferred to shoe Dept to be placed on hold no one ever picked up the line and call was disconnected

No matter what you do... DO NOT MAKE A PURCHASE ON INSTAGRAM with a associate who works at this location They are so quick to finish the sale but once a problem happens they go missing

Saks you are the driving force of why I go to Bal Harbour. Luckily this past visit we were able to conveniently able to park just outside the front entrance of the Men's department. With hubby fighting me for weeks to come shoppimg for a new suit. However with pending social engagements on the calendar this was not a casual visit but on a mission to find the perfect ensemble to fit the bill. Luckily for both my husbands workplace as well as mine a suit is not necessary. However because of the business casual lifestyle it becomes a challenge when you truly need to be formal. Thus my old favorite Saks. Warmly greeted immediately upon entering the department. Long gone is a traditional department but more so by designer. Our salesman Alberto being a professional gave us our limited choices. Limited as my husband is tall and in need of a 48. Also colors that we were wanting was narrowed down to blue my favorite on hubby. Alas we found the perfect one and with an alterations person right there we were quickly in and out. Also for shirt and tie we ended up with the same French designer Charvet. Definitely one of a kind and exceptional in design. My husband as always will look drop dead gorgeous. Will be back soon to pick up as they wanted to ship to our home but always best to try on once again after alterations are complete.

This review is intended for Yulia. For the past three weeks, I have been on a hunt for the classic quilted Chanel combat boots which seems to be sold out EVERYWHERE! I contacted stores near me (Los Angeles) and then I decided to search on Instagram for all the retail personal shoppers. I happened to stumble across many of them and Yulia was one of them. When I texted her in regards to the shoe and the size that I wanted she informed me that she remembers that one of her clients had purchased two pairs and that shoe and the size I needed was returned and she put it on hold for another client. Keep in mind, at this time we are having a friendly discussion over text and I had a great impression on her. She informed me that she would inform me if her client decides to purchase it or not. The following day (Saturday) she hadn't written back to me so I texted her and she said she will get back to me on Sunday when she goes back to work. Sunday Yulia reaches out to me as she only has one hour left to clock out. She informs me that the shoe is available. So I send her my mom's Nordstrom Visa credit card.... VISA. She writes back to me and says that this is Saks Fifth Avenue. And I respond to her that this is a VISA card and it can be used at any retail stores. She tries to do the transaction and it declined. I inform her that there should be no reason for it to decline because I was on the phone with the Nordstrom card company and they were approving the transaction. Anyways, she informs me that she is clocking out for the day and she will keep the shoe on hold and will complete the transaction in the morning. Monday I wake up and on Instagram I see that Yulia is posting the only pair of shoe that was meant for me on Instagram. I was FURIOUS! I texted her and asked if she tried the transaction again and she said yes and it declined again. So I provided her another credit card (Wells Fargo Visa). Again, she informed me that the card is declining. At this point I got upset and I contacted her. She picks up the phone and rudely tells me that she doesn't have time for this and that she has more important clients that are her regulars and would like to purchase this shoe. At this point I was SO DISGUSTED of her and I could not continue to do business with her. So I hung up and called Wells Fargo and Nordstrom. BOTH credit card companies informed me that on their end the transactions were approved but Yulia was putting $00.00 balance. I will definitely be calling Saks and speaking to the manager in regards to this. Just because I am not your "regular", doesn't mean you can't provide humane service to me.

Walmart has a better customer service than this store. It's ridiculous how bad is the customer service in this store is.

Disgusting and dirty. We came to Bal Harbour for 4 days to shop, eat and relax for a girls weekend. The Bal Harbour shops was a hopping center full of boutiques and restaurants. We stopped into Saks to look at shoes and sunglasses. The store in general was dirty, not merchandised and had no one to help you! We spent a good 10 minutes in the shoe salon with not one sales associate in sight. Then proceeded to the sunglass area again with no help and the glass cases looked like no one had cleaned them in a month. Totally smudged, dirty and disgusting. We left and spent our time in all of the lively boutiques.

Not surprised with all the bad reviews with this location! WORST CUSTOMER SERVICE you can find. I made a almost $2,000 purchase through Instagram with Larissa, who was the worst since the moment I made de purchase. Never sent receipt or gave me a shipping number. I had to contact her multiple times because of those and because it was taking forever to receive the package. At the end the fedex site was saying it was delivered but I was home and never got a package. I was charged $2,000 for something I never got. She gave me no support or answers, said I needed to figure it out with fedex and that was not her problem. The store manager managed to be worst and have no opinion about that. I wish she finds a sales person just like her who doesn't care at all besides her money on her next purchase. I had screenshots of everything and I wish it was loading so I could add here too. Save yourself time and your precious money, there's way more good sales people out there and stores to support.

I bought a pair of Todd loafers that are coming apart and I'm now one to complain but went to store to see if they can exchange, its 12 days over the 30 day return policy. the manager last night 12/3 was extremely rude and loud. the actual Tods store in the mall said the shoes are defective and shouldn't be doing this. I figured with Saks would care more about then customer than this. All the stitching is coming loose and the leather on the toes is pealing back.

Store is not clean, super warm and very uncomfortable to shop. They should at least offer water if the AC is broken. Not impressed with this store.

These store is nice and full of lots of selections from the biggest brands but the entire mall parking lot in under construction and it is a real pain to park and walk over with all of the construction materials laying all over the place and the loud machines as well as dust. I'd recommend going to another location until they finish the constitution at this one, it's super dusty and messy everywhere, and not exactly what I would call a luxurious shopping experience.

I love Saks. The service is always topnotch which I enjoy. Sometimes I like to be left alone when I'm shopping, but I can't knock their hustle. They have to eat too. I don't know I just wasn't feeling this location. Now this review is specifically based on the men's area. I don't wear ball gowns you review that on your own. You walk by the enormous LV which I don't need (and side note neither does anyone else because it was empty). The 8 people in the shoe department just glare at you as you walk by. Smize at me at least and then you get to the men's. It was just so meh to me. I was HOUNDED by this man while I was looking at underwear. No sir, I don't need help. It's underwear. It's pretty self explanatory. Then there was the employee on the telephone. As a professional eavesdropper I found myself sifting through jeans for a good five minutes while I listened to this man ( an employee) talk on the phone about his coworkers, about how he was ready to quit/be fired, and was prepping for his lawsuit. He talked about how he got in trouble for leaving early but others didn't when they left at the same time. It was truly an amazing conversation. Then the underwear guy came over and phone guy gave him the same story. At this point I just checked out of the situation and left. I love gossip, but give me a break. Plus they didn't have the jeans I wanted in my size.

The worst customer service possible at the Bal Harbour location. I bought Manolos, got them shipped to my house. Even though the shoes valued over $1k there was no signature service required, which sounds insane to me. Package was stolen off my front porch and this company can't take ownership of the fact that a package of that value should ALWAYS require a delivery service. When I brought it to their attention, the sales rep was 0 help. One lady I spoke to was kind and understanding, who then passed the message along to some lady in management that was extremely condescending and rude. Would have avoided a negative review altogether if this lade in particular didn't have such an attitude on the phone. I literally just wanted the shoes, I would have literally bought them again (that's how bad I wanted these shoes) but I cannot stress how rude this employee was on the phone. I'm totally aware that the theft aspect is not a Saks issue, but theres no way there's not some type of policy regarding a signature release with Fedex with this caliber of a company and the luxury brands they have. You're better off shopping at Nordstrom, Neiman's, Macy's, virtually ANY other department store if you want to receive even an ounce of quality customer service and hospitality. I'm left with no refund and no shoes. Very disappointed, spend your money elsewhere.

I absolutely dread coming to this place, biut it's the only place I can get my foundation because I work in the mall and it's the quickest way to get it. They are SHARKS. And if you tell them no, to a product or that you're having a look around, or you know exactly what you want and where to go, God forbid because they treat you like GARBAGE. If its not about their brand, they want nothing to do with you and they make sure that you know that. I'm always so uncomfortable walking in here, because I know I'm going to get attacked and treated like sh***. And don't even get me started when you have to make a return. Or an exchange for the same foundation but a different color that was purchased two days ago. They greet you so nicely and once you tell them what you need, on GOD, TORTURE. The silence, the eye roll. They make you feel like a BUM. I can't express enough how much I hate this place!!!

DON'T DO BUSINESS WITH THE FUR SALON AT SAKS FIFTH AVENUE. It's through a third party vendor who does terrible work and limits their liability in their work order to $1,000 for your fur no matter what damage they do to your fur or if they lose it. I tried to have a fur jacket altered and they destroyed it. They are incompetent and dishonest. Saks Fifth Avenue will not help with any issues. WATCH OUT!!

I had a wonderful shopping experience from Lorenzo in the Louis Vuitton section at Saks in Bal Harbour. Lorenzo is very friendly and extremely helpful. He ordered a pair of the Bomb Dia sandals for me. They were sold out in SF. He was able to get them quickly. The sandals ended up being too small. He immediately sent a return label and sent out a new pair with overnight shipping! The turn around was so quick. I'm so impressed. I'm glad I found a great sales associate at LV! Thanks Lorenzo. I appreciate you!

I had a terrible experience with the management of this place! I am a humble human being who, looking for a new job opportunity, chose to apply for an open position in this store... I was interviewed by some kind of manager of the place and in a burlesque form, the guy discriminate me...

The worst customer service I've ever seen in my life . Chatting with them via online chat and get disconnected without any warnings . Valeria and Neil are very rude and impolite employees

The worst customer service out there! The shoe department manager is the nastiest person in the store. Me and my sales person in women's shoes had a question so he called the manager who refused to come downstairs and said they were in a meeting (at 9 pm on a Wednesday). Tried calling shoe department day later twice to find someone answer after waiting 15 min then hang up. Terrible service, not returning.

I placed a locator order for a pair of shoes and this is the store that fulfilled my order. After receiving no shipping confirmation six days after my card was charged, I called the shoe department to see if they could give me a tracking number. The man who answered was very short with me and put me on hold for a few minutes, after which he told me to call back later because he was busy helping someone with a large number of shoes and then abruptly hung up on me. Look, I get that sales associates get paid on commission, but making me feel this small while you go get that commission is just not customer service you provide to any customer - paying or not.

Strolling around Bal Harbour on a lazy Saturday afternoon, I ventured into Sak's with no goal in mind. Although I typically avoid temptation to spend more than I can afford on designer fashion, I am a sucker for cosmetics. Sak's carries the fancy schmancy cosmetic lines, but it also has affordable favorites like Estee Lauder. Unlike the crowded malls at Aventura and Dadeland, the cosmetic counters for each brand were serene and peaceful at this Sak's. At Estee Lauder, I received personalized attention -- enough so that I learned a few key tricks and came away with key items without hurting my pocket book. Just because Bal Harbour has a fancy reputation shouldn't scare you away from this serene, low traffic atmosphere if you're in the mood to experiment with cosmetics!

Worst customer service ever. Never answer their phone, products fall apart Managers unresponsive. Been waiting for a call back for over a week from the Manager of the shoe department.

I have been a frequent Saks Fifth Avenue customer for years. I have always had outstanding customer service until today. I tried to place an order from the Louis Vuitton boutique with a girl named Alma at the Saks Fifth Avenue in Bal Harbour Shops Miami. After she verified my information over the phone and text my personal cell phone for a photo ID risking my personal information she was unable to deliver and place the order because of the security purposes even though I was able to verify everything. Alma did not even bother calling me as a customer to advise the reason why the transaction was not going to be made. She decided to just text me sorry security team denied transaction, have a wonderful day. What type of treatment is this if you ask me. I have placed orders over the phone before and haven ever had an issue. I then proceeded to speak to a manager and spoke to Omar. Omar was condescending and refused to help me out. I had called and left a message to have Omar return my call in 10 minutes. I called after a 15 minute wait and Omar had the audacity to say I have other clients to deal with like if i was not a paying customer. I get it a $400 scarf is nothing compared to a 2 or 3 thousand dollar bag but as a paying customer I deserve the same respect. He said that my saks credit card was declined. I decided to call the saks credit card department and the gal I spoke too Trina was able to verify my information and verify I had enough credit limit to make the purchase and also advised no transaction had been made. I called back to speak to Omar at saks and he refused to help me out and hung up the phone. He was really rude for being a manager and not sure if Louis Vuitton or Saks Fifth Avenue would be happy having such an ignorant person as an employee. This puts both the brand and the store at risk of loosing hundreds of customers because of the unprofessional behavior. Now i have a complete stranger with my photo ID that can be used for illegal activities. I must say I will never purchase anything from this store again and word will be passed on to my friends and family.

It really comes down to customer service with me and although I love the store and stuff the customer service has left with an about face out the door to another retailer and they never have samples or packages when you buy which would be nice even with their signature line stuff like bond very good oportunty for customer sevice improvement the people just seem a little to stuff here- ijs. But they do have great stuff.

Elena at women shoes department is great! She was super nice to me and gave me a lot of informations. If you are not sure about which pair you are getting, go to her! She will be patient about your question. Also the Italian gentleman ( I suppose?) is also good. He helped my boyfriend who has no fashion taste to get a good match. Parking is okay since they will give you the ticket if you buy something, you only need to pay $1 per hour compare to the regular $5 per hour.

I've been a loyal customer of Saks over a decade as a local in Miami. While it carries all the best brands, I am thoroughly disappointed and frustrated with their poor customer service. They are kind when purchasing, but if you have an issue it's a nightmare. For the amount of money I've spent there I would expect friendly customer service. Not the case. I do not recommend purchasing shoes from this specific location.There are many other options to purchase from with excellent customer service and return policies. I recommend Nordstrom shoe department for your designer needs. They always respect the client and don't hassle you if you want to return or have an issue. At the hectic shoe sale the day after Christmas, I purchased 5 designer shoes from a salesman named Dorian. STAY AWAY! If you ever attended this sale, you know how aggressive and intense it is. Literally woman try to steal the shoes from you. It was so early and so hectic I decided to purchase all 5 shoes I liked and thought I would make my decision later at the privacy of my home whether or not I wanted to return any. I tried the shoes on around my apartment for no more than 5 minutes, and decided I had to return 3 pairs as much as I loved them because they were unbearable to my feet. Trust me, for the price I really wanted to keep them but was too uncomfortable. I don't live that close to BH mall and made a trip specifically to return these three pairs. Unfortunately for me the salesman who I purchased from was working and gave me attitude about returning "all" (3 of the 5) shoes. I decided to keep an YSL boot and Chanel booties (which I am now tempted to return after this negative experience). These two shoes themselves should have been a nice sale for this dude. I received a work call while returning the shoes, and when I returned to the register for my refund he calls the store manager over. The manager and him continued to tell me these shoes have been worn and are in "UNSALABLE" condition. Let me remind you these were sale shoes, which often are not in perfect condition when purchased. I pointed out a pair of shoes on sale that appeared in no better condition, but it was pointless because he wasn't making any attempt to handle this. Instead he belittled me and suggested I was lying about having worn these shoes. I explained I only tried them on at home, which is a logical thing for someone to do. He refused to return all three of the shoes. Not one pair! It was so obvious he didn't want to lose the commission and I sat there waiting for the manager to come back to fight this decision, but after 20 minutes of waiting decided to leave as this guy's agenda was clear. I sent a picture of the shoes to my gf who i was with when purchased asking if the sale shoe appeared unsalable. She was outraged after viewing the picture and asked how I didn't throw a fit. I tried but the guy kept saying, "there's nothing I can do. I am not going to return these shoes and risk losing my job." It was a very frustrating experience and I explained I made the trip just for this return. He could care less and continued to make me feel worse. Long story short, I drove all the way to Saks at Dadeland to return the shoes hassle free as they were not worn and in sellable condition. That saleperson kindly returned the shoes without any hesitation or suggestion that they were worn (because they weren't!!). Dorian was not very smart about this transaction. Lost a good customer. I will no longer buy my designer shoes at this location and don't recommend you do either. Have you ever tried to get an additional discount on a sale shoe at Saks because they are in less than perfect condition? They'll respond that's why they are on sale... but try to return a sale shoe that's slightly less than perfect, and well they are no longer sellable and therefore not returnable. Double standards in favor of the store and not the consumer.

Terrible customer service. There is no customer service desk or service bar to return online orders. A store like Saks Fifth Avenue should have free returns for online orders and they do NOT but then, they make it impossible and time consuming to go to each department to return shoes, women's clothing, etc. Neiman Marcus provides free returns and the Neiman's at Merrick Park has a customer service desk where you can go and return ALL of your online orders in one spot.

Denise in men's clothing is a gem Very efficient and professional when assisting me with my shopping A wonderful asset to a great store

While in Miami area i bought 3 pair of shoes at Saks on June 16 2018 to be shipped to Glenview IL.Today is 26 and shoes has not been shipped at least no shipping info in my email.Multiple phone calls are just waste of time.Im going back to Saks next week if by that time i dont have my shoes i simply will request return.

Saks Fifth Avenue in Bal Harbour. The one thing that would make it better was if I was more affluent. Had to return a pair of Gucci shoes here after wearing them once and the staff went out of their way to track down a pair in Atlanta for me. I appreciated it.

Horrible customer service nobady cares about to answer the phone!!! even Saks in NYC have called me trying to help me with my issue, because they don't do it

I have gotten many great things here, and found the men's section fun. which usually upscale department stores are stale in that respect. I even got complimented on my Yoji Yamamoto pants. thanks !. it helped open my wallet that day to spend even more. which i didnt need to. Saks here is always a good option, in my humble opinion. the mall itself is small. so I start here when I am in town

Absolutely the WORST saks fifth i've ever been to. I live in Atlanta and frequent the saks there in buckhead. Went on vacation to Miami and packed a blouse i bought from the store, planning to wear it in Miami. Tried it on, did not fit the way I liked, so i thought to return it and buy something else at the Bal harbor location. The tags were detached because they ripped off from the luggage, but the blouse was in perfect condition. A "Mananer" (Who is very rude and barely speaks english) comes over with the associate and tells me they cannot return it because the tags are not attached and not in sellable condition. Sorry. What? Never had i had this problem in Atlanta. First of all, nowhere in the policy does it say tags need to be attached, so that's a lie. Is it because I came in the store with my workout clothing on? After much dismay, I left the store. I came back the next day in hopes of atleast exchanging it. Nope. Same manager comes over and yells out "they were here yesterday." and tells me the same thing. RUDE and HORRIBLE service. NEVER shopping here again. I went to Neiman's right after and received great service.

I had the worst experience at this store. The shoe department is incredible but the staff is rude! They do not even look at you unless you are covered in expensive clothes and accessories. When I place an order for shoes that they did not have in the store, the shoes can to me in used condition, TWICE!! Stay away from this store!

I was approached by a very upbeat salesperson who said she'd "LOVE" to start me a fitting room. A bit annoyed, I gave her my items. She kept coming around to check on me and offered me many additional pieces. Although I didn't buy anything she suggested, she made a decent effort. She came to the fitting room often asking if I needed anything and escorted me to shoes because there was a huge sale. She made my shopping trip a success! I'll choose Saks over Neiman Marcus' poor service next time!

I love it!!!! I found a perfect dress for my friend's wedding.

I called regarding the double discount for employees & she hung up on me saying she has a customer.... All I needed to ask was how long it was lasting for...