Samantha E.
Yelp
I've been a loyal customer of Saks over a decade as a local in Miami. While it carries all the best brands, I am thoroughly disappointed and frustrated with their poor customer service. They are kind when purchasing, but if you have an issue it's a nightmare. For the amount of money I've spent there I would expect friendly customer service. Not the case. I do not recommend purchasing shoes from this specific location.There are many other options to purchase from with excellent customer service and return policies. I recommend Nordstrom shoe department for your designer needs. They always respect the client and don't hassle you if you want to return or have an issue.
At the hectic shoe sale the day after Christmas, I purchased 5 designer shoes from a salesman named Dorian. STAY AWAY! If you ever attended this sale, you know how aggressive and intense it is. Literally woman try to steal the shoes from you. It was so early and so hectic I decided to purchase all 5 shoes I liked and thought I would make my decision later at the privacy of my home whether or not I wanted to return any. I tried the shoes on around my apartment for no more than 5 minutes, and decided I had to return 3 pairs as much as I loved them because they were unbearable to my feet. Trust me, for the price I really wanted to keep them but was too uncomfortable. I don't live that close to BH mall and made a trip specifically to return these three pairs. Unfortunately for me the salesman who I purchased from was working and gave me attitude about returning "all" (3 of the 5) shoes. I decided to keep an YSL boot and Chanel booties (which I am now tempted to return after this negative experience). These two shoes themselves should have been a nice sale for this dude. I received a work call while returning the shoes, and when I returned to the register for my refund he calls the store manager over. The manager and him continued to tell me these shoes have been worn and are in "UNSALABLE" condition. Let me remind you these were sale shoes, which often are not in perfect condition when purchased. I pointed out a pair of shoes on sale that appeared in no better condition, but it was pointless because he wasn't making any attempt to handle this. Instead he belittled me and suggested I was lying about having worn these shoes. I explained I only tried them on at home, which is a logical thing for someone to do. He refused to return all three of the shoes. Not one pair! It was so obvious he didn't want to lose the commission and I sat there waiting for the manager to come back to fight this decision, but after 20 minutes of waiting decided to leave as this guy's agenda was clear. I sent a picture of the shoes to my gf who i was with when purchased asking if the sale shoe appeared unsalable. She was outraged after viewing the picture and asked how I didn't throw a fit. I tried but the guy kept saying, "there's nothing I can do. I am not going to return these shoes and risk losing my job." It was a very frustrating experience and I explained I made the trip just for this return. He could care less and continued to make me feel worse. Long story short, I drove all the way to Saks at Dadeland to return the shoes hassle free as they were not worn and in sellable condition. That saleperson kindly returned the shoes without any hesitation or suggestion that they were worn (because they weren't!!). Dorian was not very smart about this transaction. Lost a good customer. I will no longer buy my designer shoes at this location and don't recommend you do either. Have you ever tried to get an additional discount on a sale shoe at Saks because they are in less than perfect condition? They'll respond that's why they are on sale... but try to return a sale shoe that's slightly less than perfect, and well they are no longer sellable and therefore not returnable. Double standards in favor of the store and not the consumer.
