Saks Fifth Avenue

As a customer at Saks, I’ve had the pleasure of working with many professionals—but none quite like Jossy Rivera. Jossy specializes in luxury fragrances and high-end personal care, and her service is simply unmatched. From the very first visit, she made the experience unforgettable—not just with her deep knowledge and expertise, but with the genuine care she shows for her clients. She’s thoughtful, professional, and incredibly attentive—not only to me, but also to my girlfriend, my family, and my closest friends. Whether it's a personalized recommendation, a thoughtful text update, or a special discount she made sure I received, Jossy consistently goes the extra mile. She is the embodiment of class and excellence—elevating luxury with the heart of someone who truly treats you like family. What could have been just another purchase became a relationship built on trust, kindness, and sincerity. Shopping at Saks is always a high-end experience, but with Jossy, it becomes personal. She is by far the most honest, selfless, and dedicated saleswoman I’ve ever met—and I now consider her not just my go-to expert, but a friend, and part of my extended family. If you’re ever at Saks and looking for something special—especially luxury cologne or grooming—go see Jossy. You’ll walk away with much more than a product. You’ll walk away with something rare: someone who truly cares. The sweetest woman alive

Saks Fifth Avenue at Dadeland is a beautiful store with a clean, upscale atmosphere and friendly, attentive service throughout. I especially enjoy browsing the men's department—there’s a great mix of brands, from designer labels to more contemporary styles. That said, the section can be a bit messy at times, which makes it harder to find what you're looking for. Still, the selection and service make it worth the visit. Definitely one of the better shopping experiences in the area!

If I could give zero stars I would. I am just disappointed. For such a “high-end” place, you’d expect high quality service. But I received the complete opposite. The staff here always looks at you like you’re less than nothing and they are extremely judge-mental. My mom and I are customers here, we have purchased from them before. And even then, just extremely judgey, as if you are not welcomed in the store. I came today, to have my bag repaired. I go to tell them the story, and they’re already looking at me like I’m lying. A purse that I hardly wear and part of the chain recently broke while it was on my shoulder which was shocking since I barely had anything in the bag and I have the parts with me, I was brushed off by a manager that was a male I don’t know his name and stated that I only have a month warranty and he also told me that he could give me a dust bag so it doesn’t “look as bad” when I take it somewhere else as if I’m trying to make it look new or something…. Like I don’t want a new bag I just want my chain on my bag fixed, then proceeds to give me the YSL number direct and the number is out of service. So I had to come back and get a different number and so I called them again of course and boy was it night and day lol. YSL was so sweet and attentive, 5 stars to them and actually told me that saks is just an authorized retailer and the warranty is ACTUALLY 2 years. So I’m not sure why I was lied to.. but happy ending YSL told me to bring it by and they’re going to help me. :) thank you YSL!

will never shop at that store again. A week ago, I went looking for a purse. They didn’t have the one I wanted, so I picked a smaller one. I didn’t use it, so I went to return it a few days later. When I went to return it, I had all the receipts, all the tags, and I approached a young lady and showed her everything, telling her I wanted to exchange it for a bigger one. She told me it had to be done in the downstairs department. When I went to the first-floor department, I went to the same place where I bought the purse and showed one of the employees the purse I had, saying I wanted to exchange it for a bigger one. The lady told me they didn’t have it, and she took my bag, saw I had the receipt, and said, “If you want, I can show you more options.” I said, “Yes, that’s fine, show me more options.” She showed me several options. I told her I didn’t like any of them. Then the lady, with a very bad attitude, said, “So you’re going to return it?” And I said, “Yes.” I was looking at other purses, and it seems that the lady took my receipt. When I went to return the purse to her, she asked me again with a very bad attitude if I had the receipt. I told her, “Yes, it’s inside the bag.” When she checked, the receipt was no longer in the bag. She rudely told me she couldn’t process the return because the receipt wasn’t there. I told her the receipt was there because I had shown it to her coworker. I looked for the other coworker and called the manager. The coworker confirmed that I had shown her the receipt, that I did have it, and that she had placed it in the bag. The girl tried to help me, she was very kind, and looked it up through my credit card, and thanks to her, I was able to get my money back. The other lady, the one who had attended to me earlier, had taken the receipt from the bag and didn’t want to let me return the product. Thank you so much Khadijah for helping me

I had the pleasure of being assisted by Ana on the 21st of April, I loved the experience and she knew exactly what types of fragrances I liked after I showed interest in 1, her problem solving is phenomenal. I left with two amazing fragrances that were just released, I ordered one online with her and she made the process super simple. I will be returning soon thanks to her customer service.

My highest compliments to Tony at the Hermès fragrance counter! He went above and beyond to help me choose a fragrance, was super knowledgeable, and friendly in a respectful manner! The ladies working alongside him were also very nice!

PLEASE ALWAYS CHECK BATCH NUMBERS OF THEIR FRAGANCES.. this is not a luxury store.. its grey market, no quality guarantee on fragances I recently purchased a Xerjoff fragrance (Erba Pura) from Saks Fifth Avenue and discovered the batch was over 13 months old. When I tried it at home shortly after picking it up from the store (just an hour and a half later), the first sprays had almost no scent at all — just alcohol. I immediately contacted Saks through both chat and phone call, and to my surprise, they told me there was nothing they could do. Even after explaining that the fragrance seemed off and the batch was clearly too old, customer support said they had no options to help me. This is unacceptable for a luxury retailer. If they are selling high-end niche perfumes, they should guarantee fresh inventory and provide real support when there’s a clear issue. I’m extremely disappointed with the service and the experience.

My name is Keith. I'm deaf shopper. I am so interested in shopping for special lowest prices for holidays at best Saks Fifth Avenue department stores in NYC, and Tysons Galleria, McLean, Virginia few times. My beloved mother Ruth and I loved shopping at Saks Fifth Avenue a lot.

It had been pre pandemic since I had been to Dadeland Mall. I live about 50 miles south in the Keys. I needed to get a Louis Vuitton Never Full bag repaired. Be aware that while Dadeland Mall opens at 10am weekdays, Saks opens at 11am. When they opened, I was welcomed at the LV shop inside Saks. Their repair specialist looked my bag over and assessed the damage. I was offered sparkling water. My bag's repairs will take 20+ weeks as it must be sent off (it was a limited edition). I wanted to look at the High Rise Bum Bag and another associate quickly helped me. I was again offered sparkling water. Yes, I purchased it! Everyone was friendly, professional and efficient. It was exactly what I expect in a Saks. Great experience.

For high end brand names there is no other store I rather buy at than Saks Fifth Avenue! They have the latest styles and awesome sales! They're selection is massive from everyday items to very high end names like Loubotin, Fendi, Gucci, Prada, LV. They have great customer service. They're friendly and efficient.

Return policy on the perfume area is a joke and there no help from customer service or their managers.

I got an email with a 40% discount code for a purse that I want to buy. I was not able to use the code online, so after spending half an hour with their customer service they told me they couldn't honor the discount. This is completely deceptive advertising as the email that I got with the discount code included the same model and color I wanted to buy.

The service was excellent. There was no problem with customer service. I walked through the store and each area had a sales rep who helped me. I bought a $500+ suit for my daughter.

Adolfo Montesino should not be a manager. This is the rudest manager i have ever interacted as a customer. Even as a boss he was rude to his cashier while she was trying to explain him my issue. She have to tell him multiple times let me explain. He doesn't listen and even worse he doesn't care about the customer.

Service was really good helped me with sizing of purple brand jeans even said if the size weren't in shelves to ask a associate and the guy that was assisting me did a good job and helped really well i don't understand why this place is rated so low

I hate writing these reviews but I find; they're necessary; I PHYSICALLY( Not ONLINE) went to the Saks Fifth Avenue located in the Dadeland shopping mall. I went there to purchase for my wife a pair of shoes she wanted. The employees were helpful and polite. I purchased the shoes and took them home. My wife tried them on and did not like; I returned to the store (Physically) to return the item and this is where my NIGHTMARE begins. The purchase was for approximate a thousand dollars. I waited the standard three days for my funds to be returned to my bank account and nothing so, I called Saks Support. Immediately, I could tell I was in TROUBLE. At first the phone operator spoke EXTRAORDINARILY POOR ENGLISH OR SPANISH ( I'm fluent in both). Then, when they did find my transaction they stated that I would have the funds back the next day therefore I waited. The following day and NOTHING. I called again; then the story changes. Now, I would have to wait for the "Warehouse" to process my return and it could take seven days. I said,"Thank you and waited." It gets worse... The next day I figured let me call and double check on the status of my return; The next operator for Saks that answered my phone call was COMPLETELY LOST! Once again I asked about my return. She couldn't grasp the idea that I had physically gone to the STORE and kept asking about my return LABEL! Still no status update and no return of funds... Finally this poor confused operator states that it would be FOURTEEN days before I would receive my funds and there is nothing that anyone can do to expedite the situation do to the "HOLIDAY SEASON" was approaching. Still waiting for my funds... It's funny if I walk into SAKS and take a bunch of items then pay them in fourteen days I'm a thief but Saks considers it "RETURN PROCESSING." Sad to say, I will NO LONGER make purchases at SAKS in Dadeland mall. I would rather drive to Neimans or ten more miles to Bloomingdales then deal with this again. SAKS you let me down.... Terrible Support. Just abysmal. Never again. Still waiting...

Absolutely the worst customer service ever!!!!!!!! When did they change their return policy to 30 days? It's definitely not stated anywhere on their purchase confirmation email or their return emails. How is one supposed to know?! No steps taken to remedie the situation. Just lost me as a customer.

I honestly love Saks. If I made 100k more a year I'd probably shop here A LOT more frequently. But I don't. So I come here for specific things. Things I absolutely love that I have saved or finance to buy. I know that sounds crazy. But things here for the regular Joe Shmoe are expensive. Needless to say I love it. Came here this time to smell this perfume I bought a couple of years back that I loved. I ran out and I wanted a new bottle. For the life of me though I could not remember the name. So I came in to smell them all. This guy approached me right away. Asked me if I needed help. He helped me find the perfume and that was that. Gave me his card and told me if I needed anything he would help me. Great customer service. I was able to find what I was looking for. Like I said I go for specific things (Gucci, Louis Vuitton, Clive Cristian, Bond No 9) but it's a nice store with nice people working it. Will come again for my boujee needs.

Awful, smelly and dated store with awful, smell and dated employees to match. Contemporary department Diane possess some serious personality disorder qualities and should not be interfacing with customers on a daily basis. I'm honestly shocked by my experience today at Dadeland. Never coming back.

Bought some Gucci slides and the glue came u undone the manager Lourdes Goldberg did nothing to help me. They were very rude and not helpful never shopping here again.

I purchased a piece of jewelry online and it was not delivered. I have surveillance camera and it was checked for delivery and no one came on that day and time. I have called for a full refund or resend the item and it was declined. I was not provided with proof of delivery. I reached out to Saks several time and I am not getting any where

Saks Fifth Avenue just sucks there with the horrible company to deal when it comes to customer service I ordered a wallet it was lost told me I wasn't going to get it FedEx told him it was lost gave him the money back all of a sudden the wallet shows back up at Saks Fifth Avenue didn't get that ordered a pair of jeans the price went down they won't even give me a price adjustment I'd rather shop at Neiman Marcus I will be taking all my Christmas presents back to they don't deserve my money the people are rude rude in the Boca Raton store was like pulling teeth to have somebody help me with a pair of shoes take your money elsewhere don't give it to saks.

I tried finding a cocktail dress here the other day for a gala event in cool weather. I tried on endless dresses and finally found the one I wanted. Of course, it was the last one in stock and was being sold right in front of me. I was helped out by the girl checking me out and told her to help me find the same dress as the lady. There was one or two left at a further location but I secured it at the register and made my way to the other location to pick up my dress. The fitting rooms are perfectly lit offering the ideal environment for really analyzing your clothes. The shoe department is to die for and I've found a few sandals here worth the price for their comfort and versatility. You can never go wrong with a trip to Saks. Take a stroll by the handbag department as well because they have gorgeous pieces.

Terrible terrible experience!! Will not be going back to them. I ordered a pair of shoes online but I ordered the incorrect size, I went to the store to exchange them and I've been waiting over 2 weeks to receive my order!! I called the store and they were very rude and unhelpful. I've been told I was supposed to receive my order about 2 days ago, and when I track it, my order hasn't even been shipped. Definitely don't recommend this store to anyone.

Do not buy on line. They do not accept exchanges for any on line purchases. I called customer service and the rep was soooo not helpful. Will not be buying my gifts on line at Saks!

On a Sunday the last place I want to be is inside a mall. Especially, inside one of the larger malls. But for better or worst on a recent Sunday I found myself at Dadeland looking for a last minute dress to pinch hit for the dress that somehow no longer fit right... :( (don't ya just hate it when a dress you love no longer hangs right) So I go all over and at one department store even have to speak to a manager about the lack of customer service. And then right when I'm about to call it quits and just try to somehow make something in my closet work. I think... SAKS! Saks is where I heard a choir of angels and even met one in the form of Melissa Quesenberry. At first one of the shop girls was unhelpful telling me to "go look around the corner for some stuff." but then I ran into Melissa. Talk about a Grand Dame and social graces. This lady is straight out of society pages classy. She is my top choice for my all American grandmother. She helped me find a gorgeous green Nanette Lepore number, one shouldered and fresh. Sadly, it didn't fit perfectly but Melissa jumped on the computer and tracked down 2 more dresses. Sadly, they were in other states. She even offered to help me go through the floor again but alas I was on a time crunch. Regardless, I'd come back to Saks any day and make sure Melissa was working then head straight to her for a lesson in the art of conversation and some retail therapy.

Called twice at 11:42am and it rang and rang and someone intentionally hung up the phone after repeated rings 2 times! Wow

Terrible customer service attitude for a high end store! Bought something for my wife and she didnt like it so I returned the item next day. The same blond lady who helped me the day before was nice and talkative when doing the purchase; however, when returning the purchase she was talking to a co-worker right in front of me and said she had a feeling I would return the item and kept talking to the coworker. She didnt even make eye contact afterwards. I asked if they had a particular brand in store, she replied that they don't carried it here and it will cost me few thousand dollars more. I felt that she indirectly try to mock me with her attitude and her comment due to simply I am returning an expensive item and she thinks that I can't afford it. Whether I am rich or not that is not the right way to treat customer. I am disappointed to shop there now over the years.

Don't buy anything at Saks Fifth Avenue in Dadeland because if it turns out to be defective, even with a receipt and within 30 days, you will not receive a refund or credit. Terrible customer service especially that the merchandise is so expensive and supposedly "high quality" Terrible customer service!

Saks is a Beautiful Store. The manager She is Amazing, great shopping experience.

To: Susan & Gala I went to Saks in Dadeland mall because I was given a pair of shoes by my girlfriend for our anniversary that I had an issue with. I was directed to Susan the manager on duty which was extremely professional and nice in trying to help me out with my issue. She really took her time and had lots of patience assisting me with my issue. She ended up approving my exchange after finding the pair of shoes that were perfect for me. She then handed me to Gala which made the end of the transaction a breeze! I even took a pair of socks to go with it!! I as a retail store manager appreciate when someone goes above and beyond in assisting their customers to make sure they leave happy. That's the key into creating clients which in turn brings $$. Thank you so much ladies for your undivided attention!!

Do not make a purchase from saks using klarna. You will be billed if saks does not ship and or cancels your order as they did with me for stock availability. going on 3 months and numerous phone calls with saks and klarna and still getting billed even after proof was sent and emailed. i am very irate!

I went to saks a couple days ago with my friends. We went to the gucci section specifically for their belts. I must say it was one of the worst experiences ever! The lady was extremely rude. She would always answer my question with an attitude. Barely smiling & was just really rude. It was so bad that I had to ask her if she had a long day or something. Before I even completed my sentence she would just cut me off. I've never had that experience at Saks before and I am extremely disappointed.

First and foremost, I must say that my rating has more to do with my SA Diana Arguello than with the actual store. The store seems small compared to the actual Louis Vuitton store but as small as it is they have almost everything in stock. A few days ago I made my first Louis Vuitton purchase here. I was instantly greeted by my SA Diana with a smile. She offered me water, soda, coffee, etc. She was super patient with me. I kind of had an idea of what I wanted, but she brought me different options I hadn't even thought about. She encouraged me to try the purses on, walk around with them, as well as see how it looked in the mirror. She did not rush me or push me into a purchase. Once I finally made my decision as to what I wanted to buy I went ahead and made the purchase. Afterwards I had my wallet hotstamped (which means getting your initials burned gently into the wallet with different colors available) which took five minutes. Throughout my visit we spoke, and she got a little bit of my history and why I was buying myself such an expensive gift. She packaged everything beautifully and seemed happier than me for my purchase. It's an amazing thing when a SA can be so approachable and caring. I have no doubt if I walked out of there without a purchase I would have been treated the same. I would suggest when making a purchase at Saks wether it be at Louis Vuitton, Chanel, Dior, etc that you do so when you are not in a rush. Enjoy your experience. Take your time and smell the leather! LoL! At the end I was very satisfied and only wish I had more money to keep shopping! I will be returning to make future purchases here.

By far the rudest people work here. It's like that's what they look for when they hire at this Saks Fifth Ave location. We had purchased through the Saks Fifth Ave app an expensive Hermes perfume and added the $5 gift box. The gift box was a generic saks box, we thought it was going to come in a Hermes gift box since we paid extra. So we walked to the Hermes boutique, we waited patiently because the male employee was assisting a woman with her purchase. Four different staff walked right by us, three of them just talking in a circle and one rushed to attend another customer while seeing us wait at Hermes. Five minutes later, we're still waiting since the male employee was still assisting his customer and kept asking us what we wanted. We explained that it's okay, we will wait until your finished because the customer was here before us, mind you we weren't making any complaints, noises, just on our phones patiently waiting. Then the male Hermes employee somewhat because irritated with us patiently waited that he dropped what he was doing for the female customer who was there before us and demanded what we wanted. Well we politely mentioned that we purchased this online and wanted to see if we can get a Hermes gift box instead since we paid the $5 fee. The guy was like oh you need to go upstairs that's online only. Well I asked where is it and do they do the gift boxing. Then he was like oh well I didn't know that's what you wanted let me go ahead and change it. We give him the original gift box, five mins later, he's fumbling with our box and put a bow on it. We asked him we wanted to change it for a Hermes box. His exact words were "oh my gosh" so we said you don't have to be rude, we asked for the box and you said yes but you gave us back our original with a bow. His reply was well I'm assisting her and she's patiently waiting. Our response was well we were patiently waiting, didn't make no noise and kept telling you that we will wait until you're finished with her, it's okay. We didn't demand for help right away or you could've asked one of the four employees who are in the corner talking amongst themselves. The male employee didn't like that we were nice and snatched our box back, took back the perfume out and smashed our box. All flustered and kept mumbling to us that the female customer before us needed his help and full attention, we kept saying we didn't ask for you to assist us right away, we told you that we will patiently wait. 30 mins later, he lost a sale with the female employee and our sale too since we needed more perfume and purchased four Jo Malone perfumes with a lady who was actually attentive.

I hope someone is reading this for the sake of your employees that need to make their numbers. I walked in today to grab a bottle of cologne and was bombarded by sales staff. Literally one after the other greeting me and asking me if I needed help. I'm talking about salespeople within feet of one another in the same department asking me if I needed assistance. After the 5th person engaged me I just left without even attempting to make a purchase. Guys, stop with the pressure. Nothing is differentiating the store from the kiosks outside with hustlers selling snake oil.

I had a very bad experience in the Louis Vuitton store at Saks Fifth Avenue at Dadeland mall. The sales person just wanted to sale whatever purse, and she seemed bother showing me the different styles. She told me she could not order the purse I liked because she could not guarantee they would get it, and if they would receive one, they would sale it to whoever wants it first at the store at that moment. It was the attitude "first comes, first serves". Also, this store does not have enough styles on display, and regardless, I could not get her out of my back while I was looking at the few styles they had on display. I felt very rushed and pressed, and I ended-up up buying the wrong purse, and left the store full of anxiety. Either Saks or Louis Vuitton need to train the employees of this store to have manners and be more professional and courteous with customers.

I want to compliment Ricky from the Giorgio Armani counter. He is wonderful, he is always ready to help and gives you the best beauty tips and samples. He doesn't push anyone to buy his brand and is knowledgeable about all the makeup/skincare products that are sold at Saks. I want to thank Saks for hiring people like Ricky that are always willing to help and provide you with advise on the best products for your skin. A very happy customer!!! :)

My hubby, he's so adorable, surprised me today taking me to Dadeland at lunch time to buy me a perfume at Saks. We get to the Bond No. 9 counter and all the ladies jump eagerly at us. We had Marietta and Rose happily trying to understand what my husband was asking for. "I like this perfume that she can't wear and was wondering if you have something that smells like it" ....the ladies were totally confused but with a great attitude, not walking away or getting angry, they were actually laughing with us at all the confusion. Then Tamara came into the picture and found something close to what he was looking for but not exactly. We walked out with the original fragrance I usually buy from them and with lots of laughter.

I had not been to Saks in a long time....now I remember why. I went in last Saturday because I wanted to purchase a Bond No. 9 perfume. I love these perfumes and have a number of them. When I got to the counter the sales associate insisted that I buy 2 and then I would receive 1 free. That was a great deal so I did it. When I got home I realized that the 3rd perfume did not have a top, this was never disclosed so I called the store to inquire as to why this happened. I spoke to a sales associate and then the manager, both told me that was the promotion and I should have been told. My options were to return all 3 or keep the perfumes (not an option for me, I had already given one away as a gift). I really felt this was very misleading, I love this perfume because they all have a special smell and the bottles are absolutely beautiful. However, without the top it really is of no use to me. Saks is a high end store, they promote their luxury items and exclusivity......sorry, they failed miserably. Sales associates are only nice when trying to make the sale, after that they completely ignore you. I will definitely not be returning.

This Saks has the worst customer service of any Saks or high end department store I've ever visited. It seems like everyone here is constantly channeling their inner Anna Wintour with their "I can't be bothered" personalities and "what are you wearing" glares. It takes a lot to make me uncomfortable and the staff at this store seems to do that with ease. I'm giving them 2 stars for the makeup counter and perfume selection. My MIL seems to really like visiting this location when she's in town, but we will be visiting Neiman's or Saks Bal Harbor from now on.

I went into saks with my 3 children, since the 2 older ones were prom shopping. Downstairs, the people seemed more courteous. We went upstairs to the formal wear section. There was only one lady with short blond hair working. She was helping a client who was ordering a dress that they only had 2 of. Another lady was with a woman on a wheelchair and was looking around. I was looking with one of my daughters, as the other felt that there were not too many options for her style. The lady working there greeted the other older woman accompanied by the one in the wheelchair and just walked past me and my daughter and did not even acknowledge us. She then asked the other lady do you need help? And she responded not yet, but I do want to try something in a little bit. I was standing there and was looking at her, she glanced my way and went back to the register. I then said excuse me? My daughter would like to try on something, and she looked at me and handed me the keys to the fitting rooms. Like literally handed me the keys. Now, I know I was wearing jeans, flip flops and a cardigan, but that lady was beyond rude and then kept going to the fitting room next to me to help the lady accompanied by the lady in the wheelchair and never even Asked us once if we needed help. We were there for over 30 mins and she did not even look out way. Even when we walked out, the lady was talking to an older couple that had just asked in and they were greeted. To me, that is the worst customer service ever. If she is judging people by the way they dress that is just plain discrimination, ignorance and rudeness. She should never work customer service, because the way she conducts herself and was dressed with her hair not even brushed, she should be the last person judging. That was completely unacceptable, even my daughters walked out feeling discriminated against.

Horrible customer service! They gave me a defective shopping bag and the handle broke and I lost my shoes. I came back to the store to ask them to work with me and they refused to help me and said it was my responsibility. Seriously?

Ugh! I avoid this place like the plague. Aggressive horrible middle aged women hocking $90 face cream and $200 perfume of which they never took the time to learn about or receive proper training. Shoe and Handbag departments are lovely. I don't care for sales staff at this location in any department. The Chanel store in store has a hideous loud and obnoxious woman that is so annoying it's impossible to peruse the lovely items. No, no, no, no! This location makes me grateful for Saks NYC and Saks online shopping. No reason to ever schlep to this location.

its that time of year when i get to accompany my dad to buy my mom a fabulous christmas present. my mom has made it very clear that she rather travel than anything else, but my dad always has to get her something tangible regardless. saks is the perfect high end department store. they have small boutiques within the store, louis, cartier, channel, to name a few. their makeup and perfume section is amazing. like arleen i love bond no 9 and their selection is overwhelming. (in case my dad reads this noho is my favorite!) so we shopped around, checked out jewelry, purses, shoes, dresses and even furs. i wont say what we ended up getting, in case my mom reads this but i think she will be very happy. i know im very happy being an only daughter who can borrow this and someday i will inherit this lovely lovely little thing!! anyways when you are there you are treated like royalty. the staff aims to please and is ridiculously friendly and helpful. i wish my budget allowed me to shop here more often. for now i will continue daydreaming of finding a husband as amazing as my father.

How bad can this place be? Poor service! Ridiculous prices! They try to up sell me to an inferior product, and when I ask for a manager everyone scrambles. I may actually speak to one an hour later..... I'm not sure if it's Saks or Miami, but this place is really poor......

Made an appointment one week in advance with Anna, who works cosmetic counters to do my daughters make up for prom. When we arrived right on time, she was obviously with some customers spending some major cash! So she pushed us off on another SA named Claudia. Thank God she did, because Claudia did the most beautiful, flawless make up I have ever seen! So really 5 stars for Claudia and 0 stars for Anna. I purchased 4 items for a total of 300- I also didn't let my daughter use the lipstick and am returning it, because the lip liner with gloss over it was beautiful. So even though everything turned out well, it was rather irritating to have an appointment with someone and be pushed off last minute onto someone else. If you would like your make up done by a true professional Claudia is top notch and you only need to purchase one item from line she uses on you. I just hope they don't give me problems about returning the lipstick, I have read some horror stories about saks being rude with returns. Which is one thing I love about Macy's, in that store the customer is always right!

I was here with really no intention of purchasing anything but Enrique took special care to guide me through the fragrance buying process. He was patient and took me through multiple scents. In the end, it was the set of four Hermes that I decided upon. I really appreciate him taking the extra steps. I will definitely be back.

I have been looking at the good ole' black Gucci loafer for a while. Since I drive by Dadeland Mall on my way from work I decided to stop by. I did so against my better judgement based on past sales person experience repeated again this past Tuesday. The three sales guys were hanging out speaking in vulgar language not asking if I needed assistance. Finally one came over, i asked for my size. The guy did not know where the shoes were in the back. Told me and just walked away. I have been in the men's section before with similar experiences. I see that the "Miami rudeness" has crept to Saks.

I loveeeeeee this place. When you walk in there you have everything from purses, makeup, shoes, clothes, sunglasses, perfume etc. Their customer service is fantastic, you always feel like a superstar in there, and they're always at your hands and feet LOL.

I absolutely love this Saks - they have the best customer service. I only visit the shoe department, and everytime I go I get nothing but quality service from their friedly, knowledgeable staff. On my last visit I was told about their amazing 30% Tory Burch sale which wasn't even posted - I got a hot pair of flip flops for a great price. I will definitely keep coming back to this Saks to feed into my TB shoe addiction.

this is certainly for the upscale crowd... from versace to louis vuitton to salvatore ferragamo, it is all here represented and in full fashion, so to speak! it is definitely a specialty store filled with boutique shops within and if you are looking for something specific or looking to make a difference and stand out looking like a million bucks, this is the place to go to give you that edge! we went to louis vuitton and like I said, just prestige on all levels... from the customer service to the product displays to the attention to detail, it is all there presented impeccably... I was truly impressed... that is why they, it is a truly a cut above the rest!

Excellent customer service. Check out Enrique Hernandez at the Hermes perfume counter.

I had such a great experience at this Saks. I called earlier this week and spoke to Joanne at the Gucci store and she was so nice and super helpful. She explained how Gucci services their bags and assured me that she could help me if I brought my bag in. Joanne didn't work the day I came in but the staff was so friendly and really helpful! I will definitely be back when I want to indulge in my handbag obsession.

Saks Fifth Avenue has a cool Prada shoe section for men.

We don't have Cartier here in Austin, TX. Then I was recommended to contact the Cartier folks at Dadeland Mall. Initially I was dealing with Marlene, but after few promises from her to call me back to see if they have stock of what I'm after, one day my phone just stopped ringing. Some people probably turned off but this treatment, but I decided to give it another try. I called again and this time I spoke with the lovely Georgina. She's like the kindest and guess what, she had what I want in stock (Love bracelet), which is weird because I spoke to Marlene and she just gone disappeared on me. Anyway, once she said she have it she asked if I would like one so she can send it over to me. I just basically said to her, ring her up! She also asked if I would like it to be send overnight free of charge, and I thought that was nice. 2 days later, I got my Love bracelet and I called her to say thank you. See how painless that was? Anyway, I've been wearing my bracelet for almost 2 weeks now and I LOVE it to bits. By the way, IMPECCABLE packaging!!

SAKS Dadeland has everything a girl could ask for. From the best cosmetic and fragrance lines, to the hottest apparel, jewelry, accessories and more. All of their staff are extremely friendly and professional. Their in-store events are always very popular and they really treat their customers well. Anytime I need a beauty consultation, I go to Saks and their staff are always helpful. I especially love that they are philanthropic with various local charities and always want to help the community. My only problem is that I spend money and too much time in their store....They must be doing something right to earn my continued business.