Saks Fifth Avenue

A flagship store in Toronto for Saks. A large selection of high end luxury brands reside here, each occupying its own niche within a large but warm space. Open and inviting, this is a place worth seeing and wandering through to admire the look, the merchandising and just taking in the vibe. While this is a high end store there can still be found value in many items which were on sale throughout. Super clean, well lit with staff who were there to help but not on top of you as you shopped. This connects to The Bay by escalator for easy transition from store to store.

One stop shop in the heart of Toronto for all your high end designer and luxury wear. They have great sales throughout the year, I have always found very kind and professional sales reps on the bags and shoes section. 3 floors of amazing shopping!

Separate retailer within Hudson Bay Company's flagship store. Higher end designer items to compete with Holt Renfrew. Both men's and women's levels are well maintained but service in the men's department is very lacking. Staff tend to avoid trying to assist customers unless you ask and it can be a bit of a search to find a salesperson if you have a question. Ground floor jewelry and fragrance salespeople are wonderful and very helpful. Best service comes from the specialty stores within Saks, ie Louis Vuitton, Prada and Chanel mini-stores. That may be because they are not staffed by Saks.

Saks is a high end retail store sharing the retail space with the Hudson Bay at Queen and Yonge in downtown Toronto. They have shoes, handbags, women and men's clothing and accessories, as well as a women's lingerie section. They are missing bathing suits, kids and women's belts. Recently Prada, LV, Dior, and YSL have pulled out of being sold at this location. They have Valentino, Burberry, McQueen, Moncler, Bottega, Chloe, as well as a small collection of Dolce, Balmain, and more. They have really good sales at certain times of year. When I went, there was additional 25% off clearance clothing and handbags. They had up to 60% off select shoes including the Louboutins and Gianvitto Rossi shoes pictured.

Those were on s sale price with extra 15% off. However, I decided to take a rain check; I will revisit during the Boxing Day. Oh, a sales representative was awesome. He was super kind and he seemed to know how shoppers' personal space is important. I feel very good while I was there, thank you!

Crowded place but obviously the spot for your underground place for a one stop shop for everything you need. Must be the thing to do to get from one place to another, really cool thing to have a market place and was right by my hotel so whatever I needed I can just go right there. Was awesome found things I couldn't find in the states.

The Saks Food Hall by Pusateri's below is a must visit. Some good food and shopping can be found here.

This is an overall review for Saks and not this location! To start with, I received my items without any heads up in a damaged box! Despite following Saks reco on sizing, only 1 out of 3 items fit me, so I wanted to return my items. I called Saks and their agent sent me off to their store to return my internationally shipped items, which was the incorrect direction costing me hours in traffic and 37km of driving around the city on a Saturday! Secondly, I was charged to return my items, which is totally unfair when the items were too small for me although I followed Saks’s recommended size for me. Very bad overall experience and I won’t be coming back nor recommending Saks to anyone!

Saks is a high end retail store sharing the retail space with the Hudson Bay at Queen and Yonge in downtown Toronto. They have shoes, handbags, women and men's clothing and accessories, as well as a women's lingerie section. They are missing bathing suits, kids and women's belts. Recently Prada, LV, Dior, and YSL have pulled out of being sold at this location. They have Valentino, Burberry, McQueen, Moncler, Bottega, Chloe, as well as a small collection of Dolce, Balmain, and more. They have really good sales at certain times of year. When I went, there was additional 25% off clearance clothing and handbags. They had up to 60% off select shoes including the Louboutins and Gianvitto Rossi shoes pictured. Generally I have noticed they have less staff and selection than previous years I shopped here so it may take some time to flag down a representative, however, I have never had a bad experience with a Saks rep.

I bought myself a pair of shoes at the Queens location today. Great experience as always.

Saks Fifth Ave Online Poor customer service. Paid for shipping, then had to pay $75 to return the item (cannot be returned in store) PLUS another $15 processing fee on their end. Not worth making purchases with this company online.

I've been looking at a pair of Dior jeans for some time, & was finally picking them up from Saks today. Immediately after picking up my item, a man approached me and asked me if I'd like to put the items on hold, I replied "no I'm fine, thank you. The same man continues to ask me the same thing less than 60 seconds afterwards and this makes me feel uncomfortable. Before taking my pieces to the register, another man passes me and brushes me. There was no apology or excuse me, just staring. This man is not wearing a name tag but clearly works for Saks, because he has a walkie talkie. After brushing me, this staff member makes a U-Turn and decides to follow me around the store shamelessly. Mind you, I am a frequent customer at Louis Vuitton in Saks & am being treated as if I'm a wanted criminal. I address the man and ask him why he is following me & he claims to be "just standing by cash" .. the registers were closed. So after blatantly lying to my face, I tell him that I tried to cash out there and it was closed. He then says he's the manager when I ask to make a complaint. I ask him for a card and he fails to provide me with any follow up information. I gave him the items I was going to buy, out of frustration with the way I was being treated and left the store after visiting my friends at LV. Customer Service & Harassment are two very different things.

This is an interesting addition to the luxury end of the market. With CAD tanking and foreign transaction fees and duties while buying abroad one ought to be to shop locally. There are some great deals to be had on some of the items in store as some items (mainly leather goods) were a whopping 30% lower than buying them online in Canada without even a promo! I would suggest a comparison shopping strategy as opposed to impulse buys. I focused on the men's clothing and shoes area. Not much new in the clothing area if you are familiar with the old setup of the Bay store. There is an addition of higher end shoes which is great. However the selection is very limited (not surprising as if you want selection you should look online or shop abroad) The women's footwear selection looked extensive and was slammed. I guess time will tell whether this addition is welcome or not in Canada.

I visited on Saks' second day open to the public, on the Friday of their opening weekend in Toronto. I was so excited for this opening, and couldn't wait to stop by. On the product level, this place wins. Wonderful perfume brands I've only seen in Paris and very rarely in Canada, high ceilings, plush couches to try on luxury footwear, super clean, presentation and layout of product is very organized and appealing. I loved the look. On the service and staff level, they have a few things they need to work out. Staff are very green, very fresh, and many know very little about their products they're selling. Every single staff member had to go "check with the manager" each time we asked even the simplest of questions about the products. Even when asking about the price of certain items, staff had to go scurry off "to check with the manager" or to rustle through a pile of papers to check the price. Also, we went through the process of signing up for the Saks credit card, and the process took longer than 40 minutes because of the "volume their system was experiencing." Really inconvenient, and not impressive. Also, the checkout process when buying a pair of shoes was very constricting and disorganized. We were taken to a narrow back room/hallway of the shoe department to pay for a pair of shoes (I think it led into their storage room). There was very little space to stand around while you waited to pay for your product, very dim lighting, bags and ribbon were thrown about everywhere - I'm assuming the checkout space is temporary, because it was a really narrow, awkward space, it felt like we were paying for shoes at a flea market than a high-end department store. The kinks are understandable, but it almost seemed like they opened without getting the logistics down pat, or getting the staff trained to a T before opening. But, opening pains are normal. I'll certainly be back, and overall, I love the space, the look, and the products. If they can get a bit more organized, get their logistics figured out and staff trained, I think they'll do really well. Good luck to them!

The set-up of our brand new Saks actually reminded me of the Holts in Vancouver. The layout is nice and open with smaller, separate "boutiques" flanking either sides of the store, re: a Céline, Givenchy, YSL, section. Very surprised that I didn't see a Chanel or Louboutin section. Either I missed it, they're "Coming Soon", or they're just not coming period. I was in the area doing some showings and had some time to kill so I decided to check out the new store. From what I observed, Saks is definitely waaay better than Holt Renfrew because: 1. Their focus seems to be Customer Service. As opposed to the nose turned-up, "Do you need any help?" approach. I spent quite a lot of time in the fragrances department and 2 out of the 3 people I spoke to seemed to really know about that specific line that they were representing. I found them to be very friendly and knowledgeable. 2. Selection. Aside from the blatant lack of Chanel/Louboutin, the selection was much varied than Holts, even the Bloor location. No Michael Kors or other lower "mall brands" in sight! They even carried Proenza Schouler which I went into Holts looking for, only to discover that no one in Toronto has it. They also have NY fragrance line, La Labo which I haven't seen and many other fragrances that I haven't seen at Holts or elsewhere. I did a quick walk by men's shoe selection and brand and size-wise, I felt sorry for them. Women's shoe selection is much, much larger! 3. Loyalty program. Sounded good. Something about double the points on certain days, 10% off your first purchase, & points = Saks gift cards. Based on my experience, I was happy that Holts has some competition...as I think they were getting too complacent!

**THIS REVIEW IS FOR THE DIOR BOUTIQUE IN SAKS.** I came in here looking for a specific clutch. The store was empty and had ZERO customers at the time. I first asked this lady behind the counter for help, she then said she doesn't work directly for DIOR and told me to ask another Chinese girl that just came out from the back which I did. I asked her if they have a certain clutch which their website indicated they have limited stock which should mean a yes. She said no and that the site is not accurate and there was probably a delay because they're all sold out of that clutch. Okay... very disappointed but oh well. So i asked if i could see a similar clutch and pointed to another one. She hesitated for 10 seconds whether or not she should help me and decided she wouldn't so she pawned me off to another sweet blonde lady to help me. The blonde lady starts helping me and I asked again for the clutch that i was looking for because i wasn't convinced by the Chinese lady that it wasn't available. She didn't look one bit like she wanted to help me to begin with. Then lo and behold!! She said they have it!! She went to the back to get it for me which i was very grateful for and super confused borderline upset at this point why the second Chinese girl wouldn't show it to me. I asked the blonde lady why the Chinese girl said it's sold out. So she explained it's sold to another customer already but i can still see it AND it's available for order. Before she told me it was available for ORDER, she accidentally said instead: "this one is available" which then the Chinese girl heard and SNAPPED: "NO ITS NOT I TOLD YOU ITS ALREADY SOLD"! with the dirtttttiesttttt look. CLEARLYY she was cheesed that the blonde lady is still showing me this bag after she told me that it's "sold out" without even offering me the option of ordering it! The blonde lady immediately had to calm her down and be like "i know i know, i meant it's available for order" all while still being super sweet. AWKWARD but Kudos to her! Needless to say, the "service" provided by the Chinese lady was non-existent and she was rude AFFFFFFFFF!!! Not only was she not willing to help me but she was so mean to the blonde lady that was trying to!! NOT IMPRESSED. WILL NOT RETURN.

The service is appalling. We spent around 20 minutes walking around looking at things and felt generally avoided. I had a few questions about some Theory shirts, and went to find some assistance with some of the (obviously extremely bored) floor staff. As I was walking towards one of the employees, I gave them that "I have questions, and you have answers" direct eye contact, and the employee 360 degrees walked away from me. Rude. So I found someone else to consult with who seemed extremely bothered and uninterested in helping me, as though staring at the book the floor manager was also staring into was more interesting than doing the job he is paid to do. On every other occasion and department I went into I was actively avoided, and I tested the friendliness of the staff after noticing this strange behavior. When we bought an item, we discussed this issue with the cashier, who rejected our claims and specified that the employees are "just bored, and there is nothing to do". I'll be sure next time I go to Sak's Fifth Avenue in the Eaton's Center, that if the staff continue to "be bored" I will FIND them jobs to do that cure them of boredom. Service 0/5 Cleanliness 5/5 Need of Attitude Adjustment 5/5

This is more of a complaint about a Chloe bags sales person with a heavy European accent. I have never felt more discouraged from purchasing a bag. She basically listed all the reasons why I should not buy the bag I was going to get. Weird! Saks in Toronto: please work on customer service experience! You're really lacking it!!!!!!!!

Love, love, love the perfume and fragrance section! The best brands available like Diptyque, Jo Malone, Maison Francis Kurkdjan, Byredo, Kilian, Aqua di Parma, Memo, Ex Nihilo, Le Labo, Dior ans many others that you can only usually find in Paris! Angelica is always there to help along with the other sales associates that are just amazing in recommending what suits you better and to give you good insights about what has more silage and last longer. The home candles are of the finest you could ever find with the most precious oil and best fragrances. I love that they always have gift certificates day so the more you spend the more they give back to you also thanks to the Saks credit card which is really rewarding. The selection of body creams and washes is unreal and they always have the latest from all the brands they carry. Really recommended.

Recently opened in the Eaton Centre, this is a very nice three story Saks. It's a decent size, and has good stock. Saks is usually too rich for my blood but I lucked into their semi annual clearance sale and frolicked through the sales racks for over an hour. Had an excellent sales attendant, she was very helpful in finding sizes and making suggestions. She was very patient as I ended up with over 20 things to try. Got two amazing designer pieces for 75% off. Now if only I had somewhere fancy to wear them to...

An overpriced, beautifully store with the most unhappy and pretentious staff Reminds me of a museum Oh how I miss Eatons A place to look and not buy-Saks

I'm 100% with some of the other reviews the service is appalling especially in the men's department where they're sitting talking to each other or on their cell phones and offer zero help. I've never been to department store with such rude customer service and then when you ask for help they act even snottier like you're interrupting them while they're talking about dates and personal stuff.

As others state, nice selection of items but customer service is basically non-existent. The sales people look at you and they DO avoid interaction / eye contact thereafter. They hang out in small groups and chit chat while people watching...Seems like a pretty chill gig! Over time, I know there are two salespeople that are very helpful and I will always ask for them only. The others are simply walking mannequins. So, despite high prices, expect this to be a "self serve" shopping trip. Nordstrom's customer service is FAR FAR FAR superior.

Since this store opened I would get majority of my high end shoes here and the customer service was superb. I came in the store today hoping to purchase gucci loafers but unfortunately the sales associate were just talking amongst themselves giggling and laughing (guy with the dreadlocks and another two male SA). To be honest I was put off with the lack of professionalism and the total disregard for the high end shopping experience that I would usually get from shopping at this store. I will no longer be going to this location and will be 100% a holt renfrew customer from now on.

This review is based on decor only. A lot of people have complained that its nothing special. but I really did appreciate the handbag department. I really enjoyed how things were displayed, and unlike their competitors, the bags are not locked up which makes it easier to pick things up and try them in front of a mirror. It makes the experience shopable and not like your a thief while wanting to browse to buy and commit to a 2000$ handbag. The jewellery section as well as cream section was nice as well, although unless I'm blind did not see a lot of variety offered in skincare. the store itself is not as big as i imagined it, (especially the mens section, which was a little weak) but I did appreciate the women's department except the HIDEIOUS hangers on opening day that .... intact ladies and gentleman are "STOCK" hangers. Absolutely unacceptable for high end garments. FYI those of you that don't know goods come packaged in stock and they come with shitty hangers plastic ones while they are in transit , and when walking around I saw HIGH end garments on these shitty breakable hangers. Visually extremely disappointing however great selection, and big selection, bigger than I thought. I appreciated the Givenchy and the valentino department and the that area, honestly had an immaculate feeling to it. Nice and bright. At the end of the day, its new and renovated and shiny, Clients appreciate that, ESPECIALLY in a high end atmosphere. How can competitors who haven't renovated in years, think they will ever get loyalty when they don't appreciate their customers overall shopping experience visually especially in the garment industry. Who are you fooling?! Last but not least, the shoes department. A little cluttered in terms of spacially, kind of overwhelming but they did have a really great CREATIVE collection going on. Extremely appreciative.

I was expecting an elevated level of service....Wow was I wrong. My experience at Saks Fifth Avenue - Toronto - Sherway location was shockingly unprofessional. On Thursday, February 20th I went to Saks along with my 91 year old mother looking for a mother of the bride dress. A lovely lady, Angie, assisted me in showing me several dresses and taking photos so I could share with my daughter. I found a lovely full length red dress which as a bonus had been marked down from $1097.00 to $438.80! I loved the dress but I was worried that it was a bit too fitted and I was unsure of the red colour for the wedding. Angie very kindly said I could take it home and I could return it within 14 days if I changed my mind. She made a notation on the receipt as well. I decided over the course of the weekend that it probably wasn't ideal so I went to Saks at the Eaton Centre which I was told had more of a selection. I fell in love with a dress there and purchased it. I returned to Saks Sherway on Thursday, March 27th, seven days after the purchase. As soon as I handed over the garment bag, Nicole Foster, the interim Manager for the store, grabbed the dress, called over several other sales girls and told them to take the dress to alterations. I had no idea what was happening. She then proceed to tell me that the dress was unsaleable. I assured her that the dress was in the exact condition that I had purchased it in. She accused me of removing the tags and reaffixing them suggesting I had worn it on the weekend. I assured her I had not. It would have been quite impossible as the dress would have had to be shortened by at least 6 inches to have been wearable. She refused to listen, she just kept saying that the dress was unsaleable and would I please take the dress and leave the store. I asked to see the store manager who apparently was out of the country and Nicole was as far up as I could go. I refused to leave with the dress. The accusations continued for about 30 minutes in front of many of the staff as well as many customers. Fortunately, the original salesgirl, Angie, showed up and convinced Nicole to refund the money. Nicole wouldn't just leave it there. She gave me a lecture on how it was my responsibility to ensure tags were properly affixed when I bought a garment, and if I was to try a dress on at home, it has to be done on a carpet. I had tried the dress on once for 5 minutes. I left the store in tears. Yes I did get a refund but it was a humiliating and stressful experience. I once again tried to contact the store manager and received a call back from Paul Weaver, Group Sales Manager. He listened, said very little, and basically said I should be happy that I got my money back. He once again said I gave the dress back in unsaleable condition and the store had now written off the dress and taken it as a loss. Frustrated by the entire experience and unconvinced that any of this was true, I returned to the store on Sunday, February 29th with my daughter. The unsaleable, written off dress, was back on the rack for sale. Same condition, same tags......in other words, I was lied to.

This is a nicely decorated store that bills itself as a sophisticated American import but is still very much "The Bay" in a luxury brand's clothing. The cosmetics floor is impressive but the upper floors have none of the excitement and innovation of Nordstrom, the answer to which this place vies to be. A huge clearance rack of shoes on the second floor feels like something found in a Saks' outlet store rather than a downtown retail flagship. The service is scarce, indifferent and slow. The reps who are around are on their phones, looking down into a computer or are talking to one another. "Why am I paying a premium for this?", one rightly asks oneself here. On a Sunday after Black Friday the place is dead. Sign of dark things to come?

After some bad customer service over the last few months - I decided to write some reviews of these places / spaces in the name of better customer service! My first couple of visits to Saks were great (their early days!). Everyone saying hi, doorman helping you out, questions answered - a real step up in terms of customer service for a department store in Canada! It was initially confusing in terms the transition of the Bay and Saks - the physical space I mean. One second you're in the Bay - next step, you're in Saks. They definitely have a more luxe and luxury selection in Saks and exclusive lines and products that are sometimes hard to find in Canada. Fast forward several weeks later when I wandered in on a day off of errands and peeking into their shoe selection. It was a very hot day, and realizing the sun may have gotten me, I took a seat in their shoe selection to catch my breath - or realize potential sun stroke - just a little. While I was sitting there but looking at shoes nearby, no one came to say hi, did I need anything, anything I am looking for? Nope. When I was feeling better, I started to look more at the selection and had a couple of sandals in my hand to see sizing - again, no one helped me! There was a sale and tons of salespeople - again, no help.I looked for my size on some of the sale racks, tried a few things on and left without purchasing anything. I make this point as it seemed Saks was giving what Holt's wasn't - good customer service. Has this diminished in a few mere months? Was it an off day? Just observing the stark difference. Are sales down and sales rep being more fierce in who they want to help?

I was disappointed with the service. Pretty much ignored or got cold stares. The lay-out and renovation is nice. They've got some new beauty brands. But I was put off by the salesperson's attitude. Won't be shopping there. I've had much better service at the Yorkdale Holt Renfrew, where I can pretty much buy the same things.

Needed to see what all the hype was about, so I walked in this afternoon not intending on buying anything, but I ended up buying a pair of boots. Upon entering, this place has a big, fancy lobby area. I was a bit confused about the layout until I read a sign that indicated that there were like 6 floors - each specializing in a particular thing. Tbh, I only walked through the 1st floor (beauty cosmetics, watches, jewelry, etc) to get to the elevators, which took me to the 5th floor - men's. The elevators were slow af. Pro-tip: Use the escalators. The men's floor had a nice selection. From what I remember...they had Topman, Levi's, BOY London, Ralph Lauren, Guess, G Star Raw, Adidas, Under Armour, etc. There was some nice stuff, but there weren't many sales. I perused the store and happened upon the shoe section. I've needed a pair of boots for a while, and was lucky enough to find a nice pair of boots in my size that were 30% off. I had a middle-aged European man help me out, and he was fairly helpful. When it was time to check-out, I inserted my card and the system crashed. The sales associate seemed rather annoyed and told me that the system was pretty old and shitty (~25 years old from the Bay), and it crashed pretty often and takes around 10 minutes to restart and get it running again. Luckily, I wasn't in a rush, and so I waited the 10 minutes for the system to restart to complete the transaction. On the way out I noticed a few things: 1) They have pretty rare/nice brands - Wolverine 1000 Mile boots, Red Wings, etc. 2) They have a male grooming centre (you can get a hair-cut, shave, shoe-shine) on the 5th floor near the colognes. And free Nespresso too, I believe. 3) This place connects direct to the PATH in the basement - pretty convenient.

I bought some Hermes merchandise during opening week and can't really complain. They really push for you to complete an application for a credit card. Similar to the bay where you would get promotional offers is ; 10% off purchases etc. It really didn't entice me however. It is really nice and elegant inside and more and more stores are opening. I am planning to purchase a luxury bag for my wife within the year and I'm hoping the process will be an easy one.

The Saks location in Toronto is a 'pleasant' experience overall, but not outstanding. The associates are helpful and courteous which is fantastic, considering that similar retailers (which are Canadian, and I won't mention names) have a high employee to customer ratio and cannot provide a similar level of customer service, given that their associates are far too busy socializing and are immersed in their phones and in themselves. There is a great selection of shoes, handbags, accesories, makeup and clothing which is 'high end' merchandise, but this may also draw away certain customers. However, unlike other 'high end' retailers in T.O., Saks goes out of their way to acknowledge and appreciate each customer, which I find to be an invaluable asset.

Awful customer service. Employees only want to sell in the area that they're stationed in. Very rude staff!

This review is for Micah in Christian Dior. I called in a panic trying to track down a bag that I've been looking for. Depending on the geography and store, I have gotten little info and in some cases the wrong info. Micah was patient and helpful as he shared the bad news that the bag is sold out across North America. The store was near closing time, and he took the time to share a few ideas of things I can try to track this down. I appreciate the great service and the help. Thank you Micah!

Toronto gets its first Saks Fifth Avenue store within the Bay's flagship Queen street store. With bright potlights, vaulted ceilings, white on white colour palette, you will feel like you are instantly transported among the rich and affluent. No rack containing more than 3 of the same item. Time to go shopping!!!!

Extremely familiar with Saks in NYC and other locations so I was very excited to see it open here. So.. today I browsed the ladies shoes. A few cheaper options -- some very nice brands and ok selection but only not as good as I would have expected. Overall you could go across to Town Shoes and find at least 50% of same brands. Surprising. I finally looked for a clerk to get me a size, but it was busy and they seemed very short staffed. It seemed the same as when it was The Bay, but now it's Saks!! I expect more! I didn't feel like waiting 15-20 mins to try shoes so I left. Checked out clothes - many very nice brands so happy about that. Not too busy upstairs which was also nice. One last thing on experience - they have a doorman at the Queen St entrance. Nice touch! However the doorman also needs to be part of the Saks experience -- I watched a very elderly, well dressed couple leaving the store struggle to open the heavy outside door. The doorman stood there watching but without moving from 5-10 ft away while he opened and closed the INSIDE door for people. Call me picky but being the DOORman and all, I thought he should have pounced on that right away and helped them out. So.... overall reaction is there are a few growing pains to work out. To Saks management - please keep your eye on the high quality customer experience, and please don't water down brands to suit what you think is a middle of the road customer. There are lots of us that want finer things and will pay handsomely. Still excited it's here though. I will be back again.

Visited this place after shopping at The Bay next door and found it was full of snobby sales reps. Either I was ignored or was given nasty looks and stares. Odd behaviour considering Nordstrom is nearby and so far they have had excellent service. Avoid this place and spend your money elsewhere.

@Saks5th very nice decor. Customer Service top notch. Saks and The Bay are togetherness. Drove all the way down here to find out the food hall is still closed. Overall great experience. Price is of course off the roof!

My review is solely based on the awful sales rep, Joshua, I experienced today in the ladies jeans section who was zero help and very rude. Not only did he provide zero service and left me to find my correct sizes myself, he also acted surprised when I told him I fit into a smaller size of jeans. Talk about rude!!! Above all that, he wasn't even around to check me out and I had to wait for 10 mins until finally another colleague was able to do it. Awful service!!!

I went to this Saks for the first time. I went to look for a specific pair of Tory Burch shoes. I walked around the shoe section for about 10 minutes, thinking maybe I missed the Tory Burch section. I looped around quite a few times with absolutely no sales rep asking me for help until I went to two ladies talking together. They answered my question with "no" and brushed me off and kept giggling and chit chatting amongst themselves. I'm a Holt Renfrew shopper.. I am a Holt Icon Privilege member and now, I wilk never even step foot into any Saks because of this incident. Saks is rude, inconsiderate and bitchy. Holt Renfrew has amazing customer service with all the same things Saks has. Save your time.

Beautiful store. Probably the most luxurious in Toronto and the staff are friendly and helpful. I have placed several orders with them online and their shipping department is fast, friendly, and courteous.

I've been to Saks on Fifth Avenue, many times and to other Saks stores in the states. The Queen St store looked like a glorified " Hudsons Bay" to me... the same style, detail but waaaaaay more expensive... Obviously since The Bay brought them here, there were many terms and limits as to what they could sell. If you want makeup, you must walk through the gates and into The Bay. No plus size dept because The Bay on the 4th floor has one. I see this store as appealing to tourists who want better bang for their buck and will shop in this Saks for it. I'll cross the border and get variety and much else instead. I had a feeling that it would disappoint, and it has.

The service at this place is terrible! Today, I went there with my aunts and I was thinking about getting a new wallet. The sales person who was helping me was extremely rude. When I asked for her help, she stood still for a few minutes and just gave me cold stares. And then she slowly walked towards me and I could see that she was judging me from my looks. I was carrying my cross-body Ferragamo bag today, but I flipped my bag backwards so the sales associate couldn't see my bag. I watched her as she kept on judging me. Since she didn't find any designer logos on me, and that I'm Asian, this east-European white woman decided that she's superior than me. There was zero friendliness, zero service, zero respect, and zero enthusiasm. I'm very very disappointed. I expected more polite, fair, and friendly services from this luxury department store, yet, these sales people are not even half as friendly as wal-mart staff.

Shopped here during a business trip from New York for shoes and clothing, was helped by a beautiful and wonderful personal shopper named Christien Lam whose specialty are women's shoes and handbags and accessories along with mens shoes and footwear. She was very fast and professional with what we asked for, she quickly grabbed each item brand new from the stock room for us ensuring that everything was up to par for the money we were spending. She treated us with respect and was super friendly and funny! She went above and beyond for us when she didnt have to, shopping with us throughout the store with my business partner without pressuring once to buy anything. Even though it is a commission based salary for them. She was attentive to my shopping needs and desires, she gave us incredible customer service, which left us an lasting impression, so we'll definitely be keeping in contact with her for all mine and my friends and family future visits and purchases to and from Saks Fifth Ave in Toronto!!! Retail needs more people like her. HIGHLY RECOMMENDED!!! Here is her contact information if you have any inquiries or need help with any purchases from SAKS FIFTH AVE. Christien Lam: 647-501-9217 | Instagram: Shoefairy

A great store: well designed, spacious, offering brands that are not easy to find in Canada. Sales staff is attentive and welcoming, without being pushy. Many comparisons to Holt Renfrew -- but I disagree, and much prefer the feel and offerings of Saks. I'm very happy to have access to SFA, without having to travel to the States!

Absolutely horrible service!!!! Wish I could give it negative stars. Went in to buy my son some clothes and he was disrespected and ignored by every sales associate even when he asked to purchase the items. Considering we were going to spend over $2000, the service was TERRIBLE!!! Avoid at all costs!!!! Took my business to harry rosen and barneys online. Shane at louis vuitton was fabulous!!!

Finally a chance to check out SFA, Canadian style. Apart from all the glamour and the looks (which is truly very nice), I'm rather practical. Buying and paying for an Eau de Parfum at the main level was a nice experience with a seemingly knowledgable sales person, until I discovered the Eau de Toilette in my bag. How truly disappointing. But my spouse said hey, you make mistakes too. So I had to go back. Since my pair of jeans looks worn and shabby, I thought I check out the third floor. What a disaster. I tried their own brand Fifth Avenue, and still cannot believe the cut of the jeans. Basically everything looked entirely wrong on me, the shape, the size, the cut. Stunning. I asked my spouse to try one. Result the same, very bad. Wearing before Armani, I asked for it, tried it and was satisfied - until we asked for a second pair for my spouse, which means we wanted to spend money on two pairs of jeans. The have only this one pair in this size. I started to wonder - where exactly am I. Seconds later the sales person asked if my home is near Sherway Garden, which it is not. Otherwise he said, you could go there, may be they have another pair?! Really? Wow! The look on my face must have been completely dumbstruck. Trying to pay for those jeans and the "conversation" during the process made me speechless until now. After five minutes luckless trying by the sales person to get the jeans scanned so I could pay for, the sales person decided to get Chris (which I'd assume is the "Manager"). He tried another five to ten minutes, this time rather successful. I commented, that it rather seems very odd opening a new store in their league, and having their own brand with an rather "unsuccessful" cut, having only one pair of Armani jeans in one size, having this pair or brand not even in the system even more so in a store like SFA, made him not apologizing for our inconvenience, rather telling me in an almost offended, and arrogant manner and tone, this is Armani. This has nothing to do with us. Of course not, how dare me. Now I am totally blown away! Really? The icing on the cake, Chis also suggested during our "conversation" for at least three times we should try to go to Sherway Gardens. So how many dimes did some shareholders invest in this? And, what for did they do this (I am shaking asking my head)? The result: I bought the jeans which, after alteration, I can pick up in a week or so, (still thinking of reversing the deal) but almost knowing for certain not to go back afterwards. Nordstrom - there is nothing for you to be afraid off, there is something truly beautiful to look forward to. After all, you invested a dime or two more, didn't you?