Chen J.
Yelp
This is a review for the mixed dorm. Avoid at all costs!
Going to start by saying that I understand that this is a budget hostel. However, I've stayed at many other hostels (including in mixed dorms) in Japan, and for the same price, I have gotten much better accommodations. The only positive thing I can say is that their location is good (right next to Ikebukuro station, and an airport bus stop that goes straight to Haneda airport), and the staff are all fluent in English.
...which is actually more frustrating because the way our group was treated wasn't due to a language barrier or misunderstanding.
We booked months in advance. My friend contacted before booking that we had a group of 5, but one person would arrive a few days later. After several emails, the hostel confirmed that we would all be able to stay together, provided that we move rooms once in the middle of our stay. We thought we were all set, and booked with them.
When we arrived to check in, we were flat out told that it was impossible for us to stay together and that we would be separated into 3 and 2 different rooms. Because our 5th person was coming in later, than meant that 3 people would be in one room, and 1 person would be alone in another until the 5th person arrived.
Even though we brought up the fact that we arranged everything in advance and tried to show them the emails, they were adamant that there was nothing they could do. Because we didn't want one person to be alone, the staff eventually backed down and said that if we were willing to change rooms THREE times during our stay, the 4 of us could all stay together until our 5th person arrived.
Resigned, we headed upstairs where we discovered that each of the mixed dorm rooms on the floor had EIGHT BEDS. People were constantly leaving and there should have been more than enough beds to accommodate our group of 5. In retrospect, I now believe that instead of being unable to accommodate our group's very reasonable request, they were unwilling and couldn't be bothered to try.
The rooms themselves are very cramped and run down. The beds were metal rods and squeaky. There were holes in the walls - at one point, the circular grate in the wall fell out we just had a giant hole. There was no space for storage or to put your suitcases. If you were in a bottom bunk, you could open your suitcase flat and it would barely slide under the bunk. If you were in a top bunk, you could try to shove your closed suitcase into a crevice between the bunk and the window. The "hallway" between the beds was barely big enough to open a suitcase in - and when you did, no one could walk around it to get out of the room. The doors also slammed very loudly and anytime anyone left the room, we were woken up by the slamming door.
The rooms were also badly ventilated. They had a ventilation fan, but even with it running full tilt, the room smelled musty at best. Also, due to the amount of people crammed into the space, it usually smelled of BO.
The blankets were also dirty. We saw a staff literally dragging it across the floor, before tossing it up into a newly made bed. The sheets were clean at least.
This might not matter for some, but as a woman, I feel the need to post about it. Most of the people staying in the mixed dorms were men - some of them walked around in their underwear and were not always mindful about space, including sometimes sitting in our beds or hanging their underwear up in the shared space. It was a very uncomfortable atmosphere and we had to constantly remind the other roommates to keep to their own space. One roommate made sexual advances on me and my spouse, but I felt that we were unable to bring it up to staff because they were so unaccommodating to begin with. Thankfully, the only perk of our many forced room switches is that we got away from him.
As a result of being in an unclean, cramped, and uncomfortable hostel, we ended up leaving early every morning and staying out as late as possible. While we ultimately had fun in Japan, our time in Tokyo was truly exhausting due to not being able to rest or relax at Sakura hotel. As an added bonus, all of us left the hostel with a terrible cold - probably due to the cramped conditions and added stress.