Amit P.
Google
We chose Sakura in Vienna to celebrate our son’s birthday and decided to go for a weekday lunch. The restaurant wasn’t busy—there were about four other groups waiting for the hibachi experience.
The hostess was friendly, and we were seated promptly. Another guest later joined our table. While waiting, we noticed that the hibachi cooks at other tables were enthusiastically celebrating birthdays—singing, making the onion volcano, drawing hearts or “Happy Birthday” with the egg, and generally creating a fun experience. It appeared that almost every table had someone celebrating.
Unfortunately, our experience was very different. Our son was the only child there, and despite casually mentioning to the cook that it was his birthday, none of the usual hibachi birthday touches were done—no volcano, no birthday message, no acknowledgment at all. What made it more disappointing was that once our cook finished with our table, he went directly to another table and did the full birthday routine there.
To add to that, the service felt rushed once the food was prepared. We still had sushi left on the table, but the cleaning staff were eager to clear plates, utensils, tongs, and spoons, which felt unprofessional and uncomfortable.
We typically tip 20%, but given the experience, we left 15%. We considered speaking to a manager but didn’t want to make a scene on our son’s birthday.
Overall, the inconsistency in how guests are treated was frustrating and disappointing. Based on our experience, it felt like Sakura brings out its “A game” selectively, which left a sour note on what should have been a special occasion.