Munyi P.
Yelp
I'm only giving this 3 stars because of a couple of nice servers and the food, but overall the experience was not what I expected to be.
Upon entering the establishment, there was no one at the front to greet us. Using my head and common sense, you first have to write your name down and how many people are in your party on this piece of paper on a stool. Secondly, there was no hostess or anyone to help us while waiting for 15 minutes.
Then, a girl came out and looked at the sheet and called my name. Had a condescending tone, did not smile, and acted very rude. Told me to follow her, but did not direct us to which table to sit, so we sat at an empty one. Unless you look like a foreigner, don't expect good service here. Menu was given and the server(s) disappeared. No one explained the process of how this whole place works (that's why you have to go online apparently to read all the reviews before going here because most of the servers expect that from you). The 3 parties after me were all served and attended before us. Even I raised my hand in the air, the same server or hostess girl (with short brown hair) walked right passed me even though she saw me needing help. Thankfully, the table next to us said if we needed service we have to click on this white mouse button looking thing. Okay, cool - would of appreciated if someone told us beforehand, then we wouldn't have to wait like deer-in-headlights. So, servers will ignore you if you don't push your white button. The same rude server girl comes and takes our order, again with no smile or emotion on her face. The wait for the food did not take long and pretty much they give you a piece of paper that shows you how to cook the food (we got the seafood okonomiyaki and basic yakisoba) both were delicious.
There was an older gentleman and a girl with short blonde-ish hair who were nice to us and very attentive, even though they were not able to speak English.
One thing I have to complain is, no one ever asked us where we wanted to be seated and had no idea if this establishment has a non-smoking or smoking area. A gentleman at the other table beside us started to smoke while we were cooking and eating our food which was unpleasant. Upon asking the rude hostess, she said "there is smoke everywhere anywhere you sit" since I wanted to move tables and half the place was empty. She left, then came back and told the table next to us not to smoke because it bothered us which was nice of her.
Overall, the actual experience of cooking your own food was fun. The food tasted delicious (you cook to your taste). If you like takoyaki, you will like okonomiyaki which is basically a bigger version that is shaped like a pancake. Yakisoba was ok, they do not have many sauces or seasonings other than sweet soy sauce for the stir fry. And thumbs up for giving water and not tea.