McKennaFamily M.
Yelp
I really want this place to do well and be successful, but that can't be possible if they can't get an itemized salad right as a place who makes "customized salads". I have been the product of multiple inaccurate salads coming out of Salad House. I gave a few chances without calling or reviewing, but on the 3rd inaccurate order with no tomatoes on the salad that I paid extra for, I made the call and spoke with a manager.
It was now the principal that I was paying for something that I was not getting (on multiple occasions). I mean, if my salad was wrong THREE TIMES, there must be plenty others who's lunches and dinners are wrong.
When I spoke with the manager he was extremely understanding and ensured me this wouldn't happen again. I was not looking to be credited, but he did the right thing by crediting me for my $17 salad +tip that I left for his workers. Now here we have it, 2 weeks later, giving salad house another try and no avocados that I am paying a premium for. Not to mention literally 4 minuscule tomatoes and I kid you not, 6 chickpeas. It looked like a large bed of dark greens vs the colorful salads they once prepared.
It really amazes me how a place that specializes in salads just can't get it right and even charges a .99 cent service fee for a service that's not even done right. Aren't these employees trained to double check their work if they are going to be adding on a service fee for us customers to absorb?!? (check the bottom of your receipts it's in there which is ridiculous).
I gave 3 stars because when actually done right, with an adequate amount of toppings, the salad is just what I'm looking for. Other than that, with the high price they charge for a customized salad, this place has failed more times then it has succeeded preparing & making a salad!