Salalah Rotana Resort

The service at Salalah Rotana Resort was exceptional and very professional. Waiters Suraj and Hnin took great care of us with a smile and were always willing to meet every request. Their approach was friendly, attentive, and natural, which greatly contributed to the pleasant atmosphere throughout our stay. The food and drinks were served quickly and with great attention to detail. We felt welcome and truly pampered during every visit to the restaurant. A big thank you to the entire team for their excellent service and warm hospitality.

We stayed in Rotana Hotel for 3 nights. It was one of the best resorts we ever visited! The resort is huge and you can spend full day in the resort as it has everything you might be looking for. The staff (ALL OF THEM) are always smiling, trying to help, and very welcoming. The restaurant, Saffron, buffet was SUPER TASTY. The breakfast and dinner had a huge variety and the taste was incredibly amazing. Special thanks to Mr. Ibrahim for his help during our stay.

Excellent service, I was greeted at the front desk by Atif who provided exceptional explanations for the room location, amenities, and activities nearby. The room was also very neat and tidy, room service to clean was prompt, and the breakfast option was very good. Would highly recommend this resort for anyone staying in Salalah, one caveat is you should rent a car since it is kind of far away from the rest of Salalah.

I stayed at Salalah Rotana Resort recently. The resort is big with lovely and spacious rooms, but the rooms were always wet. The staff said it was because of humidity, but even the bed was damp, which was really uncomfortable and honestly disgusting. The rooms also need better maintenance. Breakfast was extremely crowded every day, which made it frustrating. On the positive side, they gave us a three-day package at half price, which was nice. Dining was good – Zafran Restaurant was very nice. And a special mention to Anna, the hotel manager – she was amazing, professional, and very lovely to deal with. But the golf cart service was terrible. The resort is huge, and every time we requested a cart it was very slow. The worst was during checkout: I called for a cart to pick me up with my bags, and no one came. In the end, I had to walk with my luggage all the way to the reception – not extremely far, but definitely not near either – which left a bad impression. Overall, the resort has potential with its size and location, but the humidity in the rooms, crowded breakfast, and especially the poor golf cart service really need improvement

Our family experience was truly wonderful. The place is comfortable, clean, and has a relaxing atmosphere suitable for both adults and children. The staff were polite, professional, and very attentive. The food was delicious with a good variety of options, and the prices were reasonable for the quality and service.||I would like to give special thanks to Rola, who went above and beyond to make sure we had everything we needed. Her responsiveness and warm attitude made our visit even more enjoyable. Truly grateful for her outstanding service.

I stayed at Salalah Rotana Resort and had a truly wonderful experience. The hotel is beautiful, very well maintained, and the location by the beach is simply stunning. The beach itself is clean, calm, and perfect for relaxing. The rooms were comfortable, spacious, and well-kept, making my stay very pleasant. The food was excellent with a wide variety of choices and high quality in every meal. I would especially like to thank Rula, who was exceptionally professional, kind, and attentive throughout my stay. Her hospitality and genuine care made a big difference. In fact, all of the staff at the hotel were welcoming, friendly, and always ready to help, which really added to the overall positive experience. Overall, Salalah Rotana is a fantastic resort with great service, beautiful surroundings, and amazing people. I highly recommend it and will definitely return.

Unfortunately, the stay was not as comfortable as expected. While some aspects were good, there were several negative points that affected the overall experience: Negatives: • The attitude of the staff needs improvement, especially the front desk employee Amr (Egyptian nationality), whose behavior was unwelcoming and unacceptable. I sincerely hope the hotel management provides proper training to improve staff hospitality and customer service. • The gym staff also lacked a welcoming attitude. • The shower was very basic. • An unpleasant odor was coming from the bathroom. • The pillow was uncomfortable. • Construction drilling noise in the adjacent room disturbed us in the morning and interrupted our sleep. This maintenance work could have been scheduled at a different time or guests could have been moved to a quieter building. • Golf cart drivers were driving at high speed close to guests walking inside the resort, which created a feeling of insecurity and lack of care. Conclusion: Overall, the stay was not comfortable. Many of these issues could have been avoided if the hotel had paid more attention to service quality and guest comfort.

The rooms require some maintenance, and it would be more convenient if an iron was available in every room, since the rooms are far from room service and it usually takes a long time for them to deliver. The service overall is very slow, and at times they even forget the requests. On the positive side, the hotel’s location is excellent.