Carri P.
Yelp
"One Liner" sums it up- LIPSTICK ON A PIG. Our family is VERY familiar with this area and familiar with this lodge. This place was AMAZING about 15 YEARS ago! So if you're looking for just a beautiful massage or "amenities" that u can use, then that's PERFECT - the food is VERY expensive but VERY good. Other than THAT, this place is extremely overpriced and absolutely FILTHY and the wiring is dangerous! My parents were there for a week and the longer u stay, the more things go wrong. The staff is extremely pleasant..... accept for the general manager. HE ABSOLUTELY has NO idea about customer service. Extremely arrogant and had an attitude. He might need a couple courses in "Management"... Just saying.
So my brother and I drove out there to be with our mom for her Bday. Unexpectedly Dinner was 4 + hrs , and 7 courses but very good. I was exhausted and didn't want to drive 3+ hrs back home. My parents got a room for me so I could take a bath and sleep. When I got in my room I absolutely couldn't BELIEVE how FILTHY these rooms are! Literally the only thing clean and made, was the bed! They have JETTED tubs and I couldn't wait to get in. I open the curtain, and all I saw was this dark ring around the entire tub like someone just got out of it. All of these balls of dead skin were all over the bottom of the tub. The towels had hair in them. There was not one thing in that entire room, that was clean. I literally had to clean every single thing I used, from the ice bucket to the glasses I used. The microwave was filthy. There was brown "something" on the couch. I refused to take off my shoes because everywhere I walked, The floor was super sticky. There was "something" white on the nightstand . Not to mention the 1/4 sandwich I found when I moved the nightstand That had a ton of filth behind it. Yes the fireplace was beautiful, but it would turn on and off by itself. So there's obviously something wrong with the gas. They absolutely did not clean this room whatsoever. My parents wasn't as BAD, but still was very dirty in areas.
Oh yeah- the salishan "knew" they were going to have a POWER outage (JUST the salishan area), BUT THEY DIDNT TELL THE CURRENT GUESTS! So forget going in and out of your room with ur KEY, forget it if you have a CPAP machine, etc. etc. they told the new people coming in but did not let the current guests know . They have a coffee area with pods, and If u wiggle the wire to the outlet, the light comes on so u can see . Yeah little trick, you're welcome . Long story short, I did not shower, and I used as little as possible. The really SAD thing is, it APPEARS like it's perfect and beautiful- until U get IN THERE. Like I said, the general staff is absolutely amazing. Very understanding and apologetic, which helps when you're NOT happy. THEN we get to the GM.... He didn't want to hear about any issues, as my mother is speaking to him, trying to explain some of the dangerous electrical issues... He said things like "what do you want me to do About it"- "You're invading my personal space" and Had absolutely NO idea how to diffuse my mom, which is pretty easy if u know what ur doing. He made arrogant comments that made him look like he was too good to check out what the issues were... Etc.
It's super EZ dude..... LISTEN to the complaint, take responsibility, APOLOGIZE (not hard), and don't act like you're "TOO good" or important to check things out YOURSELF. I could just go ON and ON- but let's leave off on a positive note . The rooms are very large (king suite anyway). They have a great deck to sit out and look into the wilderness. The fireplace is beautiful and your amenities are awesome. ( which everyone PAYS for on ur bill whether u use them or not- FYI). Staff was very accommodating when my mom got locked out of her room 3+ times, but you definitely need to do something about your general manager. You guys have done a really good job at keeping the oceanfront side where the spa, restaurants, etc. are at... But you really really need to focus on your rooms now and make sure your staff is cleaning those filthy rooms. I guess pictures are worth 1000 words and I have so many That I'm not sure they will all fit, but I will at least try. Thanks SALISHAN- Please get your facility back to the way it used to be with a good reputation because as it stands right now, your reputation is quickly going downhill...... unfortunately. GOOD LUCK