Natacha Velez
Google
We had to wait for a long time to get a “space” we were offered a “column space” we ordered drinks and then a table was free, we asked one or the bar members and they said our account will be move to the table, after about half and hour ( empty table, no glasses, not drinks, not bags, not nothing….)one member of the staff came to ask us to move out, we then asked why and they said the table was booked… no one in half an hour was there, we then asked why for explanation and three different people came very rude and talking in a really bad way, we tried to find and explanation about how is possible to have an empty table booked… then the manager came and he said he didn’t care the table was booked and the previous account was open… it didn’t make sense… we were also customers, I asked how is possible that a table is not consuming anything for half an hour left the area and they can come back and apparently they are right to claim it back, we are consuming we are also costumers and we are asked to leave, I said to the “guy in charge” how nowhere in many places in the world this is possible and you allow to people to go and “smoke” leave, not consume and claim in back a space… he was very rude, he said we yelled, I said I’m talking loud because the music is loud? He then said this is how things work here … I get that… not good for the business but ok … they behave like a privileged place with a waiting list etc and their customer service is really bad and rude.
Came with my Guadalajara friends and it was disappointing, thankfully this don’t happen in London where I live… treat your customers equally and respectfully or you will lose money and reputation.
