Patricia L.
Yelp
Hello Salt & Stone,
My partner and I were in Glen Ellen and came by for lunch on Monday. We had a great time, and the server (female, blonde) was fabulous. She even brought ice water for our pup and a spinning device for the fruit flies. We had two kinds of oysters: Beau Soleils and Miyagis. I made a note that the Beau Soleils were deep cupped, very creamy, and were particularly delicious.
Two days later, on our last night here, we decided to go back for dinner to have the Beau Soleil oysters again. We ordered four of the Beau Soleils and two of the Skookums, two alcoholic beverages, a French onion soup, the seafood stew, and the bavette steak.
The drinks arrive, but the oysters take a long time to come. When they arrive, the Beau Soleil oysters were not the same as we had on Monday. When I tried to explain that to our server, Maurice, he became very defensive and said he wasn't lying and that I could come back to the oyster bar and look at it with him, with the caveat that if I was wrong, he'd comp our bill, and if he was right, we would have to tip him 100% gratuity. This is an absurd thing to say to customers. We are not trying to go to the back of your restaurant and litigate this matter or get a free meal. We are trying to enjoy our meal and not stress over dinner.
At this point, it's clear that Maurice feels like his honor is attacked. He then asks another staff member to bring a Beau Soleil and a Miyagi oyster so we can confirm the types at our table. This is just too much. Do you train your staff to do this? We are being publicly humiliated in the restaurant.
The staff member returns with the wrong oysters (ironic, no?); so Maurice has to tell him to bring the right ones. At this point, one might recognize that maybe staff sometimes confuse the type of oysters as they might have on Monday.
The staff member returns, and we agree that the ones that we wanted are the deep cup ones, which today staff is telling us are Miyagis (unlike on Monday when the person who brought out the oysters said they were Beau Soleils). Maurice seems satisfied that he is correct in identifying the oysters and starts to leave our table. But this doesn't resolve what we came to have. And when we tried to explain to him that we actually wanted the same oysters as last time, he tells us that we have to pay for the ones on the table because that's what we ordered, and we can order additional ones.
Maurice says that he will get the manager, and that we can speak to him. The manager comes and he's great. He just offers to bring the oysters we want. At this point, we are 30 minutes into the meal with no food, oysters coming and going from our table, and multiple visits from staff trying to identify the right oysters. This whole dinner has now become a farce.
The new oysters come, and we have them in silence, and it's just awkward. The meal is pretty much ruined. Then before the entrees come, I try to let Maurice know that he wasn't wrong, and I wasn't saying he was lying to address the misunderstanding, and he doubles down and says that I did. Well that's that then.
We order another round of drinks and the entrees finally arrive. We eat in silence. We left with a bad taste in our mouth for a meal that is almost $200. We just wanted to have a good time and enjoy our last night here, not litigate oysters with your staff. We will not be coming back here again nor can we recommend this place that treats customers this way.