Team KP S.
Yelp
Decided to review after our second visit to this restaurant. If we were rating off of food alone, then it would be a solid 4-5 stars.
The good: the restaurant is pretty, well laid out, feels comfortable/clean and a nice atmosphere for dining. It is not super fancy, but a little nicer than the average beach restaurants. Both times we visited our food was good! Last night I had the osso buco which is an elevated pork pot roast with mashed potatoes, carrots, and green beans. It was flavorful and delicious. My wife had the crab fritters and they were good, but not outstanding. The fries were tasty! Honestly the hush puppies that came with it were freaking fantastic! They need an entire appetizer of those! We started with flash fried chicken wings and they were just ok, plus 3 of the wings had been fried so hard there was no differentiation between the bone and meat... they were black, not sure how they made it on our plate. Maybe the grilled are better? The sauces that came along were very tasty!!
Now, the "ahhhh" part. Both visits have had really poor service. Like really poor. The first time they were super busy and it wasn't long after they had opened, so we figured it would work out once they were established. On this second visit it was my birthday and the hostess was really sweet and wished me happy birthday upon our arrival, and she even caught me on the way out and wished it again! Give that girl a raise! But, even though it wasn't busy when we walked in, the host stand was disheveled and they didn't greet us right away or at least smile, say hello and ask for just a moment. Needs a little tweaking. Our server was very friendly and polite, but not very good. We had ordered a salad, but it never arrived and our wings came out within what seemed like moments of ordering. It took a long time for our main course to arrive so when it finally did and we hadn't received the salad, we just left it alone. Our drink glasses were empty multiple times. Once she filled my wife's glass partially and said she would bring some ice; after 10 minutes my wife caught her and asked for ice again. After the second time the waitress went to another table, they requested something, she went straight to the kitchen and returned with what they asked for. Still no ice for us though. Took another 10 minutes and a third mention of the ice and by that time my glass had been empty for a while. I had asked for a side of butter to mix in with my potatoes, never arrived. They were not that busy last night, so I think they just need training with their staff.
Overall it was ok, but there are other good results around with much better and more efficient service. The food is important, but how you treat people is how you build a lasting relationship with your clients. We eat at a restaurant close to our home all the time and the food is kind of bad, hahah! But our server is AMAZING, so we go back!
To those about to nosh, good luck! I hope you have better service! We will not be back for a while, hope they improve.