Clio P.
Google
We booked a villa at this hotel for 4 people for 5 nights. The villa featured two master bedrooms, an open-plan living room and kitchen, and a private pool. The total cost was €2,944, including the municipal tax.
• The rooms were beautifully designed and well-maintained.
• The outdoor pool area was lovely and offered a relaxing atmosphere.
But…..
• None of the windows had mosquito screens, which meant we couldn’t leave them open at any time.
• The bathroom had no wall, only a glass partition, and the window had just a privacy film. As a result, sunlight poured in every morning and woke us up.
• When we booked by phone, we were told that each guest would receive a complimentary 30-minute massage, which we could schedule upon arrival. However, when we arrived, we were informed that the masseuse was only available between 17:00–19:00, and all appointments were already booked. So much for the “gift.”
• We were also told the hotel had shaded parking. In reality, there were just a few spots along the narrow road near the entrance and on the steep road leading to the villa. We weren’t allowed to park on the back road behind the villa.
For such a high-end accommodation, the staff should be better informed and more accurate with the details they provide to guests. While the villa itself was beautiful, the lack of organization and misleading information significantly affected our overall experience.