Rory D
Google
Utter embarrassment of a place. I’d be embarrassed to call myself one of the employees and I’d be embarrassed to own the place. Absolutely appalling service every time. Thought it would just be a one off, the next time(s): perhaps they’re just having a bad day. No, every time, the workers are miserable, careless and sub par. Given them enough grace and won’t be going again. Luckily we have genuinely fantastic coffee shops in Parkdale like Larry’s, who care about their customers, the level of service and quality of coffee. Sam James uses its moderately well known name to maintain any kind of clientele, when in actual fact, its coffee is mediocre in comparison to nearby competitors, the service is appalling, the cups don’t fit the lids (caused a coffee explosion all over my clothes). Simple fixes that someone who cared about delivering a good service could recognize and rectify. I’d say the one saving grace is the Robinsons bakery. Even there, why would you bake and sell artisanal breads, and not have slicing capabilities. Small things that a competent owner would spot and rectify, but again, Sam James fails to deliver on quality and care. Imagine spending $65 on 4 coffees, 2 loaves of bread and a couple of pastries…. Go to Brodflour, go to Larry’s, go to Forno, go to Rustic Cosmo. There are plenty of options, all of which will look after you better than Sam James.