nainman hamid
Google
Our recent experience at the Sama Sama Express Sky Suite Lounge in KLIA Terminal 1 was a welcome respite during a layover. From the moment I stepped inside, the atmosphere was calming and conducive to relaxation.
Let's talk about the food. While the selection wasn't extensive, the quality of what was offered truly stood out. The dishes were fresh, flavorful, and thoughtfully prepared. I especially enjoyed the freshly made omelette which were a delightful. Compliments to amiera & Anis from kitchen team for their dedication to providing such tasty and well-presented options.
However, it was the service that truly elevated my experience. Every staff member I encountered was attentive, friendly, and genuinely eager to assist. A special mention must go to Nageswsri & waheeda. Their warm smile and proactive approach made me feel instantly welcome. They efficiently handled my inquiries and ensured I had everything I needed.
The front office team also deserves recognition. Amirah was incredibly helpful during the check-in to lounge process, making it seamless and stress-free. Their professionalism and friendly demeanor set a positive tone for my lounge visit.
Finally, I'd like to commend the Lounge Manager, Ruby. The smooth operation and high standard of service are clearly a reflection of her excellent leadership. She was visible and engaged, ensuring a comfortable and pleasant environment for all guests.
Overall, the Sama Sama Express Sky Suite Lounge in Terminal 1 offers a valuable experience for travelers. The combination of tasty food and truly exceptional service, particularly the outstanding contributions of Nageswsri, Waheeda, Amirah and the kitchen team, Amiera, Anis, and Manager Ruby, make it a lounge I would gladly revisit and recommended.