Samal Resort & SPA

Lovely hotel just a few mins car / taxi from the cable car that takes you to the top of the mountain. Location is wonderful. Rooms are spacious and clean and service is excellent There is one main restaurant that serves nice dishes with food variety. There is a play area for the kids that they enjoyed Indoor swimming pool was great for the kids Special mention to Aliya who helped us with everything including booking taxis etc Lovely stay , thank you

Our stay at Samal Resort & Spa was very enjoyable. The staff were friendly and helpful, creating a pleasant and welcoming atmosphere throughout our visit. The location is excellent—close to Medeu and ideal for long walks among apple and berry trees. The mountain views from the room were stunning and added to the experience. The food was another highlight. Breakfast offered a wide variety of delicious choices, and the lamb kebab at dinner was particularly memorable—flavorful and well-prepared. The restaurant staff were kind, generous, and attentive, which made dining there a real pleasure. On the downside, the bathtub in our room didn’t work properly as water kept draining out even when closed, and the charging points were placed inconveniently. These were minor issues and didn’t affect the overall experience. Samal Resort & Spa is a lovely place to relax, enjoy good food, and take in the beautiful surroundings.

This is a hotel you can very comfortably relax in: the room, balcony, view at breakfast in the morning and open access to the pool and sauna were very nice; the air also feels that bit crisper at the elevation of its location. It’s not just next door to Almaty but close enough if you need to go in. It’s a (very) short taxi ride from the Medeu cable car base and also Auyl restaurant and other places between the hotel and the city. We didn’t get chance to discover the restaurant as there was an event there one evening and we had plans elsewhere on our second night so we can’t comment on this. The general welcome at reception wasn’t quite as warm as the demeanor of the friendly Nigerian chap who helps with luggage in the lobby but, you get your key card. Overall, a place where you can work and relax very comfortably with a variety of decent places to eat out a short taxi ride away.

Ultimate luxury resort near Medeu. Awesome terrace view with breakfast. Lovely rooms with view, heated pool and sauna

Excellent costumer service , from my first step in the hotel I was greeted by the concierge, who assisted me with the luggage and transfer. The hotel was fully booked, but luckily the lady from the front desk managed to find a room for me , she was so kind , polite and helpful. Very clean , tidy and comfortable room. With the amenities that it has you feel safe and welcome . Cozy room , with a balcony , safe locker , and beautiful view of the mountains . The hotel has great facilities like restaurant where you can have fresh tasty breakfast, jacuzzi ,sauna pool and Spa services . It has a great location, because is just few minutes from the bus station, that will take you to the gondola 🚠. Perfect for those who love the explore the nature , hiking🥾, skiing ⛷️ , snowboarding 🏂 . I am truly amazed with the professionalism and dedication from this hotel .

Incredible cozy hotel on mountain! Love it 😍 some stuffs foreigners works. I didn’t immediately realize that I was in Kazakhstan 😀 The atmosphere is ambiguous and from the 80s, expensive pretentious buildings with incredible mosaics. service at the highest level. The restaurant is absolutely amazing and delicious. steaks, barbecue, wines are very good. The room is wide and the view from the window is simply gorgeous. The mattress is soft and the bed linen is clean! the impressions were incredible! stuff is friendly and smiling! many thanks to the receptionist, the girl’s name is Zhazira. my highest recommendations!!!

We were on vacation with kids. The only nice thing is that it has a view of mountains. The rest was awful. The service was beyond bad. We had to ask every time to bring us water, cups, paper, slippers. The access card had to be charged twice a day. The air conditioner was more like a fan, loud and old. The staff was lazy and inattentive at all. Breakfasts were not bad but everyday the same. During 2 weeks we hated the food. I wouldn’t recommend this hotel to anyone unfortunately. The administration has to work hard to take it to the appropriate level of service.

Review for Resort: This is a fab place to stay at. From the staff to breakfast, everything is really good. Review for SPA: I have no idea what the masseuse was doing here at the spa. She appeared to be in a hurry, and despite my repeated pointing in the direction where I wanted more attention, she continued at her own pace, paying no attention. The spa area was filthy, and a techno tune was playing during the sessions (lol). Almost everything goes against what a nice spa experience should be. It was a waste of my money. Please save yours. Advice: Book the stay here but please don't sign up for the spa. Also, the staff speaks no English which was quite the hassle. But that is hassle at every point in Almaty so I am going to pass on from that.