SAMBAZON Açaí Bowls Charlotte Douglas International Airport

Just had a Berry Sunrise bowl here. I was a little worried with all the recent negative reviews, but I had a great experience. The two staff members were cleaning when I ordered at the kiosk, but one of them stopped to make my order and kindly explained that I didn't need to order honey because it comes with it, so she let me substitute another topping. Service was fast, polite, the place was clean, and they seemed to have every ingredient in stock.

I just watched this old man waiting in line forever as the young lady working there, standing right in front of the cash register, was telling an intense story to her coworker. The poor guy finally gave up and left. Eventually she asked how she could help me. I still ordered, knowing this would be challenging and got through it with overt patience and kindness. Eventually I got the delicious bowl I intended to get but you’d be crazy to go there and expect serious service.

been here twice in 2 weeks now, thought maybe the first time was just a rough impression but the workers have been fighting/in a fight both times ive been here. the customer service is super bad and i hate making a review bc i worked customer service and i know typically companies dont care much about reviews…however both times ive waited 20+ minutes, gotten forgotten about, the workers sit in the back and look at me and i question if i even ordered😂 also the portions in the bowls both times have 1/3 of the bowl missing and only 2/3 full. mind you the bowls are 16$+ so id expect to actually be close to full at least. items ordered also werent made correctly/things added to them

Got a regular sized protein acai bowl. The toppings tasted fresh and I was glad they gave me a replacement topping when they were out of cacao nibs. The regular is large enough that you will feel stuffed for one person eating it, my only thought was that there wasn't enough acai/yogurt compared to the amount of toppings. Near the end it feels like you're just eating granola. Nice service, nice taste. Feels healthy for airport food

The food is good but they are ALWAYS out of something important. I come approximately once every 3 weeks, this week they are out of large bowls. How much money is lost daily due to the incompetent ordering manager. Customer service is also very lacking.

No one behind the counter tonight. I asked the bartender next door if anyone was working tonight. He put his cell phone down and went and got the manager for me. They may be short staffed, but just from sitting in the area observing everything for a few minutes, it sure looks like the staff that was present just doesn’t want to work.

The most horrible experience I ever had in airport. No customer was there… the server didn’t prepare my food until I went again asked. When I got the food it was cold and half cooked.

Being away from my Caribbean home i longed for the sweet taste of home. Needed something healthy and so... I decided to try Coconut Mango Sambazon Acai Bowl at CLT - Sambazon 209 Avenida Gabricante North Carolina. I was surprisingly not disappointed. I loved it so much i recommended it to another customer. Thumbs up guys.

A fantastic and healthy food pick when in the Charlotte airport. I had a lot of incredible and heavy food on a work trip and needed a lighter lunch. An acai bowl was the perfect pick. Sabazon was right next to my gate. I ordered at the kiosk they had. I got a smaller size of the berry acai bowl and added some coconut, cocoa nibs, honey, and almond butter. It did come out to about $20, but I didn't mind because I enjoyed the fresh ingredients. The person who made it was sweet and it was in a food court-like space with lots of seating. I'd recommend eating here.

Best acai bowl chain in my opinion! Very easy and accessible in the airport. Perfect for a healthy, nutritious snack or dessert! Workers are always friendly and polite. It is very clean there and not very long lines. It is also quite quick service. Overall very good!!!

stopped here on a layover and there was no wait. you help yourself at the kiosk. the customer service was great. i ordered the strawberry sunrise acai bowl which was good. granola and fruit were fresh. service was quick.

This was right next to my gate so decided to get an açaí bowl to eat while I was waiting. The service was a little slow but it was 6:30 am so I get it. There was three people ahead of me in line and it took me about 15 minutes to get my order. Protein Açaí Bowl - the nuts, cacao nibs, coconut flakes, and granola added a nice crunch to the açaí. There wasn't a lot of açaí. Overall the portion was very small for the price point. But I guess it's the airport.

Very pleased with our experience here. They were missing a few ingredients from our bowls, but let us substitute other fruit in its place. The large size is super filling and I couldn't even finish it. They got us our order super fast and you can order at the kiosk if the person making them is busy.

This was honestly very good, and a nice find in an airport where everything is typically fried and soaking through the bag. You order through a kiosk, which is fine on it's own but in this case they were out of several items (blueberries, granola, etc) and they don't allow customization. This is the kind of time it's helpful to have a real human to talk to, but alas. I got the Protein Bowl and it had a lot of nut butter mixed in with lots of fresh fruit, honey, etc. Again, it totally hit the spot and I was really glad to find this spot, especially since it's a little bit hidden. Note if you're reading this looking for food in Charlotte, there's a sort of mid-point food court in this airport, and that is NOT where Sambazon is. This is further away, so keep on trekking and you'll get there eventually.

I got coconut mango Açaí bowl. It was really good. They could have put more fruit though. There was no line, it was quick. Overall happy.

If I could give a zero I would. I ordered an oatmeal bowl at 6:23am and after watching 12 acai bowls be made for people behind me, I asked at 6:45 if they had the oatmeal. They forgot to make it and the cashier who was just pulling items out of the trash and cleaning the floor made it without gloves on. She forgot 2 ingredients and didn't apologize for the delay. I couldn't eat it after watching how unsanitary the entire shop was. I jogged over to make my flight without breakfast before a 13 hour day at work. Thanks a lot

So good! Nice to have a healthy choice at an airport. Touch screen allows you to customize your bowl or smoothie. Service is quick and bowl is a good size for the money.

I can confidently say I have never had a bad açaí bowl...until about 15 minutes ago. I walked out of my gate excited to finally try a Sambazon location, curious to see how it lived up to the brand. I waited patiently in line, only to see a tablet asking $2.15 per extra topping. Um... okay?? I ordered the Chocolate PB Açaí Bowl, and sadly, it was a huge letdown. The chocolate chunks were a bizarre choice, hard and unpleasant to eat. The bananas were cut into massive pieces, the chocolate drizzle tasted off, and to top it off, there was a ridiculous amount of granola hidden at the bottom that made every bite feel like a punishment. The only redeeming factor might've been the size of the bowl but since it was bad, that honestly made it worse. I can't believe I spent my hard earned money on this. I should've stayed curious.

Oh do good! Perfect treat while I waited for my next flight. I opted for the dragon fruit bowl and added chocolate chips as a topping. Ordering screen was intuitive. Counters etc were clean, staff friendly. This was so good, I made it a stop on my return flight too!

Sambazon is a must try!!!! My friend got fruit bowl, while I opted for the Dragonfruit smoothie and let me tell you, it did not disappoint. My smoothie was a beautiful purpleish tone and tasted amazing with all the fresh ingredients they use. The service was very quick and concise!! The lady was super helpful and friendly. The ambiance is very cute with the stool chairs matching colors of fruit, almost transporting you to tropical getaway. Very yummy!!!! I would fly to just visit Sambazon, that's how yummy this place is!!

The girl working this morning 5/5/25 was rude. Wouldn't help people in line. Gave no direction.

$16.00 buys you a large cup with very little AÇAÍ in it. Buyer Beware. I left feeling taken advantage of.

Super fast, small was filling, fresh! I got the bowl with strawberries and mango and it was perfect

The service is p*ss poor. The workers too busy gossiping among themselves and no desire to either be at work much less wait on a customer