Emily N.
Google
I am almost certain this company is a complete scam-- and I hope to warn you. I feel like they must pay more for positive reviews than they do fulfilling orders. I blame myself for not doing more due diligence-- and am now likely out $682 with nothing but frustration to show for it.
I placed an order for 1000 custom orders on 7/5/23, paid via EFT on 7/6/23, received immediate confirmation that the transfer was successful, and was given a status update to expect my delivery on 7/12/23.
On 7/24/23, I had still not received my order. I first tried reaching out via chat to get the status, but they were unable to provide information-- so I called. Customer service took 40 minutes to tell me that they had tracked down my order to the point where they had seen it had been printed, but for that reason, I would have to submit an 'Order Issue' form to get it reprinted and shipped.
I went to the website to find the form and had to resort to chat to get its location as it was not easily navigatable on the site. I submitted the form and was informed that I should hear something soon.
Today, 7/26/23, I tried using chat on two occasions to get an update. Both times I was connected to a 'human,' described my issue, and was told, "Let me check," before they disconnected.
After that, several attempts were made call. None of the customer service representatives could provide any additional information (assuming they didn't just hang up). Finally, began just requesting refunds, but the only way they were authorized was via the manager-- however, all calls forwarded to the manager were sent to a voicemail.
Long story short, this is a loss-- but I hope it doesn't have to be one for you, too.