Samoa Tradition Resort

We stayed here for our last 3 nights in Apia before heading back to Australia. |We were a family of 21. Upon arrival the place looked ok, however there was a lot of disappointment. Each family checked into their own rooms, we were in suite number 3. No TVs were working, the dishes were washed and sitting in the rack on the bench. |The fridge had mould around the outside of the seal. |We had bed bugs it was disgusting ! On one of the double beds the mattress was so thin you could feel the slates underneath, that was the most uncomfortable sleep for 3 nights. I literally couldn’t wait to leave Samoa. The staff were nice and helpful and anything we needed they were onto it. |About 2am the next morning the water was cut off so we couldn’t flush the toilet, there was no running water till about 10am that morning. |Next night the power got cut off for awhile and there was no gas so we had cold showers. Our kids were looking forward to swimming but they had just put the chlorine in the pool, it was green and pretty gross. |They said they are closing down and renovating the whole place but my issue is we booked well in advance for our group. Why take our money if the rooms were that bad. I would not stay there again. The place has potential but it needs so much work. Don’t false advertise about the hotel, there is no gym & the pool wasn’t cleaned it was out of order!

Room was ok with air con and good shower pressure. I guess you have to ask for towels, toiletries and toilet paper. I was given 2 bottles of water but noticed 1 had been opened and I think drank from. Good thing hotel had a quiet atmosphere due to low occupancy. Thankful I was able to give a tip to reception staff for the change I never got back.

We were happy with the room price and breakfast & fiafia night inclusion in our package. The hotel room itself was not clean and a bit run down. I am sure that happens pretty quickly in this tropical location. Our hosts were so kind, from the front desk to the restaurant, and housekeeping - and they serve you like you are a guest in their home. The only thing is that there is no anticipation of the things that visitors may need, from the time of reservations - communications absent - book and pray! We were thrilled that everything came out as we'd hoped, just would have been nice to know it ahead of time to put us at ease.

Hard to get good service here. Half the staff are exceptional and friendly. The other half are in La La land. Room cleaning happens sometimes. Water stopped working sometime through the night on my first and second night here. Perhaps under staffed? Laundry is $5 Samoan Tala per item (very expensive!). If you're after a bed and room amenities? This is the place for you.

The villa we stayed in had very spacious rooms, however the bathroom was quite small. My parents stayed in one of the two bedroom apartments which was also very spacious and they had a lovely large bathroom. The reason I give three stars is because we informed the staff that there was a rodent in the roof of our villa! We spotted it a couple nights in to our stay and then informed the staff upon check out, expecting some kind of compensation, but all we got was a laugh and a giggle and "you should have told us earlier". Great customer service! We didn't believe it was an actual rodent until we noticed chewed up holes in my nephews nappies, and other chewed up bits and pieces around the villa. The villa cost us approx. $900 NZD for 4 nights, I don't think it was worth the money.

It's a bit of a drive to get to Samoa Tradition Resort and it is up in the hills in small road. (All Samoa is small roads :) ) The front reception staff were excellent with olden style key system. There have different type of accommodations including small units.||The room we were in was old area section of resort. The room and the bathroom was cleaned and they had hot water.||They had a small fridge but not safe.||If haven't seen Fi Fi night in Samoa then this is good cultural show. They explain the traditions of Samoa... what is all those pillar houses when go pass towns and the Ava Ceremony. The show is bit more than other Fi Fi nights.. It starts of with Samoan dances and then it show bit of other Polynesian dances, like Fiji, Maori, Cook Islanders, Tongan, Kiribati and Hawaiin. For me this was a great introduction to Polynesian dance and the culture. Not bad for a show and dinner for $50 tala. As in Polynesian countries alcohol drinks are expensive.||The show finishes at 9pm so it is quite afterwards so it won't disturb your sleep... However the carpark was hectic until the people left. Well if you are not going that 's another story.||They have a half infinity pool which was awesome... and my first one.. however get to it you need to go pass the carpark. ||Breakfast was not included in the price and we just stayed one night for the show. ||Did have an incident in room 12 the fan light cover flew over my head while I was sleeping. At the time of it didn't see how close it was. Advised the staff and they apology it happened and off we went. So if you are in room 12/13 becareful of fan if it is shaking.

The venues are beautiful. The reception staff could use some work when explaining all charges involved in fiafia night. Booking tables for dinner and so forth. |The manager a Male host at the fiafia nights is fabulous though

The worst hotel. the worst staff! The staff, who i believe is the manager is absolutely money hungry, i paid a deposit several months in person and asked if they could send me all the details of what is required. I left a deposit to hold the date for my event because i did not want to loose it, i asked for the receipt and was told the printer is broken, we will send you a hard copy once its running. I arrived in Samoa and was told my date was not booked. the lady at reception denied speaking or making any communications with me and started giggling at the other staffs. i had evidence of our conversation and yet still no apology i walked away trying to find a place for my event luckily i had time to find another place. So if you want your money to be stolen, lied in front of your face or even laughed behind your back and neglect then check it out for yourself. This occurred last year in 2016. There are many great hotels in Samoa just not this one.