Sam's Club

The customer service at the pickup area is HORRIBLE. The employee just left the cart of items at my disabled mom’s car while we were picking up for a Walmart Spark delivery (she’s not supposed to get out of the car at all during these pickups) and the employee walked away without saying anything. I’m disgusted and have never seen such a lazy excuse of customer service.

CONS: They don't answer the phone, when you use the delivery option from the app they third party it to a company called “spark” who are delivered my order I set for 11pm at 7pm!! And I’m always waiting on my pick up even when I ordered for pick up in the morning then come 4 hrs later and it’s not ready. PRO: “scan and go “ feature on the app is wonderful. Cafe is affordable there and the store is clean.

Do NOT do curbside pickup esp during busy time. Only 2 people working on. Sat night and lots of cars parked here waiting. They take forever…still here sitting in the car after 30 mins and no one is coming. I could have gone in and came out with my items already.

order 18th Dec been there to curbside pick up over 20 mins and other 2 items was told delivery on same day, been waiting all day nothing delivery. Then check on 19th Dec said delay will delivery 19th and said waiting for driver to assign so nothing till 10.04 pm I have to check with chat support and same answer re schedule for 20th and now just review 1.04 am got email said my order has been cancel, seriously I have been waiting for 2 days and really need to use my stuff this is bad experience and all the service gone down hill wthhh?!!! if you don't have stuff or short stuff just close down store so disappoint!!!!

Download the Sam's Club application on your smartphone phone. Makes gas purchases easier & the "Scan n Go" checkout part of the application saves you time!

What is this ? Seriously what is this? You guys just threw it on a plate and gave it to us ? never coming here again! This is absolutely disgusting! Sam’s Bloomington do better , Eagan is way better.

Pickup - 45 min and still waiting. Long wait last time too. They checked off that the finished the delivery several minutes ago, but haven't. Other locations have been super fast and communicative. Not this one! Will never pick up here again!

I avoid this Sam's Club at all costs even though I live down the street. Lines are ridiculous and people just go whichever way in the pump lanes. Very awkward and chaotic.

We get our prescriptions filled at the pharmacy and the people who work there are wonderful. Very friendly and kind. We just switched pharmacies for a pain med for our senior dog and the Pharmacist (I believe her name was Anna) went above and beyond by calling our Vet to get as much information as she could to make sure our 13 year old family member stays pain free. We appreciate the staff and the smiles we get when we go there!

This location stays busy no matter the day or time but stopping here on a weekend is a nightmare. I get that they are trying to push using the app to checkout. But on a busy Saturday night they only had 2 self checkout open and 2 lanes w/cashiers with 4-5 employees walking around telling people to download the app instead of using those people to open more registers, kind of ridiculous. My phone was on 7% when I was approached to download the app. I declined because I planned to get pizza after which was a whole additional chaotic situation. If I pay on the app and my phone dies before getting to the door then what? Other locations are also often busy but I do prefer others to this one for a better variety of products.

I waited all day to eat and stopped by the Sam's club to get just a chicken which I had to leave it because most of the registers were closed and long lines and no one helped me . So much for paying for a membership . The one star is because is the only way to leave a review

Getting out of this place is ridiculous. Getting gas is even more of a headache. gets darn busy on the weekend. Other than that just another sams club. Cafe super crowded too.

First Time at this location Bloomington Been to the one in Maple Grove Similar to that one and Shakopee! Love some of the items there! I'm a member of both sam's club and Costco!

I am reviewing the recent delivery from Sam's Club. I am not felling well so I tried the Sam's delivery. I ordered 12 items and I only received 6. So I had to wait for an online chat representative and spend time going through the items I didn't receive. I can understand getting 1 item incorrect but 6 is unbelievable. They claim that the delivery is free but they recommend giving a 15% tip to the delivery person.

They do have some decent stuff available... evrything in wholesale sizes... the product aisles are mostly filled... Fresh produce is good enough... it's not too crowded... prices are comparatively cheaper than other wholesale giants...but I don't see exciting new products...but it's okay to walk in to get grocery essentials for a cheaper price in bulk..

Sams club has been a steady source for items in my household for decades. Sams is known for bulk items and saving money. The gas is often at least 10 cents cheaper than other gas companies. The online orders and curbside assistance has been without error for the past year ; at various locations. I really value the consistency from location to location. The process is quick and easy. Staff is always helpful and friendly even though sometimes you can tell that they are extremely busy.

You can donate your used glasses so they can help someone else see better. Overall even though Sam's Club optical is outside my VSP insurance it still saved more money going through insurance than trying to take advantage of the straight 20 dollars off promotion they were running. It took a little while to get my authorization but after that picking out options and extras for my lenses to go with the Tory Burch frames I wanted was pretty straight forward.

I am shop here every week. And I use self checkout all the time . Today I went to the casher because I need buy a earphone and the guy who stand in the line 10 at 3pm told me that I need put everything on the rolling belt. I have Heavy and big stuff .the point is line 9 and line 11 casher didn't ask them customer to put everything on the rolling belt. I think maybe because I am Asian. The thing what I want to said is If you guys don't like Asian to come to your store you can just have a poster said no Asian. then I will go to different store T

I'm upping my rating. I don't get why this Sam's club is getting such poor reviews? I have had nothing but good customer service and shopping here! I love that the scan and shop app is working 100% of the time, you don't have to stand in line! Also I am SUPER thankful that I can order my items online and have them brought out to my truck and loaded, during Covid & this freezing winter!

Sam's Gas hours: Monday - Saturday 6am-9pm Sunday - 9am--7pm 2 grades 87 octane (regular unleaded) 91 octane (premium unleaded) 20 cents to 30 cents cheaper than other pumps. Always busy. Which sucks. Drive smart. Don't be a d bag. Follow the rules. Take turns. Save money.

I like everything about sams club , but I call the cafe to see if they are selling pizzas/ food so I get getting some but they leave me to call for more then 30 minutes I think that it's very unprofessional of the establishment and they should run there Business better.

Another terrible experience at Sam's Club/Walmart. "Instant savings" features a Thompson 7 c.f. chest freezer for $139.99, a savings of $40 and free shipping. I add this item to my cart on the 15th and get a message that says the item must be paid by the 17th in order to still receive the sale price. Unfortunately I waited until the last day, Sunday the 16th, to order and missed out of the free shipping as by this time the stock for online showed zero. But the website showed that I could still add the item to my cart and pickup in multiple stores the next day for $139.99, not as easy as the free shipping but still a good deal. During check out I was given the option to "pay in store" or "pay online". I reviewed this throughly and decided to select "pay in store" since I had a few gift cards and didn't want to try to use them online; plus the prior message that indicated that I must pay by the 17th. Once I arrive in store I asked the greater what to do, she politely directed me to a green kiosk labeled "club pickup". This kiosk has you select which "club lane" you will be at and promises "an associate will be with you shortly". After a couple minutes someone starts yelling "hey!" and waves me over to a small desk by customer service. After some trouble with the scanner things get rolling and the price appears as $179.99 plus tax. I explain that this is not the correct price and offer to show the digital recpiet that was sent to me. Nope. He doesn't seem to care, but quickly tells something like "oh, are you talking about the instant savings? That ended yesterday". A second associate agrees and I begin laughing, as this is the absurdity of 50% of my interactions with the Sam's Club/Walmart brand. Rather quickly someone suggests giving me a gift card for the $40 difference, I decline and state that I followed the procedure as stated onlins, I have an emailed receipt and that they will charge me $139.99. Eventually this works out, but not before the employees make it clear that they are "doing me a favor". I stop them right there and say "you're doing me a favor? REALLY? By following your own system??!!" Sam's: "yes, we ARE doing you a favor. The sale is over." Me: "I have the email and I read the site throughly", again the associates have no interest in the receipt. I then explain/rant that every time I shop at Sam's Club or Walmart, if anything goes wrong, it's always the same response: the customer is wrong, the store is right. How many times have I shopped at Walmart at 5pm-6pm and been stuck down an aisle because they are pulling by pallets onto the floor, at rush hour? Then only half the registers are open, again, at rush hour. These chains literally HATE the customer. "Oh, but we'll do you a favor". Why are they doing the CUSTOMER a favor? At both chains I've been told I was being done a "favor" after trying to buy a discounted/clearance item that rung up for the original price. This is so common place that I now take a picture of the item and the shelf tag showing the discounted price to prove that there system is wrong, but I still get they "we'll give you the price, this time". Back to the point, eventually I got the advertised price and a fine gentleman helped me load it in the back of a suburban. For the record, I normally shop in Eau Claire. I rarely come to Minneapolis or I would be a member of COSTCO. Clearly the upper management has lost the vision of Sam Walton many, many years ago or else this would not be another "normal" visit to Sam's Club/Walmart. Someone needs to remind management that Sam Walton modeled his chains after the work of Sol Price. In the end, is anything associated with Walmart really worth the price? Cheap isn't cheap when experiences like this are common place. More and more I buy everything used; why buy the unheard of brand Thomson for $139.99 and get to deal with this when I could have bought a used Kenmore or other name brand for $50-$75 used? I am wondering if the associates have the power to do all these "favors", maybe I should start haggling???? Now that would entice me to shop under the Walton banner guilt free.i

I've been a loyal shopper for over 20 years. It is where I buy most of my clothes and groceries and automotive items. I have only recently discovered the low prices in the liquor store, too. I really appreciate the helpful associates and their cheerful manner. I checked out Costco, for what it's worth, and couldn't find a good reason to move my shopping experience from Sams. When I have an issue, I have always found them accommodating and fair.

This store has the absolute rudest employees. I get it's the holiday season, that we're in the middle of a pa remix, but it's no excuse. I was trying to get gas and there was no signs pointing to any sort of line. The parking lot is a mess as is. I go and pull into a spot and an attendant comes up to my car. She sticks her face in my window in my face waving her finger SCREAMING that I had to go to the back of the line line anyone else. She was so close if she wasn't masked she would have been spitting in my face. The employees here could learn some people skills.

This Sam's is my everything. My liquor store. Gas station. My target. My Super America. I am a family of two and I shop in bulk. It's just smarter. Bloomington location has always treated me well. I prefer this location vs the others. Always clean and up to date items.

This one star goes to the tire department at this location. I've been a member for over 10 years and the customer service I received from Christen was horrendous. I came in on a Tuesday to get my tires done and windshield wipers done and waited for 25 minutes for assistance and nothing. I'm so sick of the lack of customer service at this location it's sad. So I will be cancelling my membership and going to Costco.

Things have really improved here. I decided to go in with a visitor's pass, as I want to buy a membership but have hated this location in times past. With this in mind, I think things are really improved. The employees were all super nice and helpful. One employee actually dropped what she was doing to help me find the precooked bacon I need for an oversees trip. It's so hard to find American bacon in Europe. On the Saturday I went, there were lots of people, but everything was moving super fast. I only waited about ten seconds to check out, and there were also food samples galore everywhere I went. One could get filled up on those alone. There was a nice selections of everything, and I will be back. I'll have to keep my eyes open for another groupon membership. Update September 2017: After seeing the improvements here, I took the leap of faith and bought a membership. I didn't get a Groupon deal, but I found a pretty good deal anyway. Since getting the membership, I've been here four times. Each time, it's been great. No waiting in line...Period. They've got their app and self checkout. It's a easy and breezy. Everyone knows Sam's has good deals, but waiting in line for a century was the deal breaker. That problem is gone now. Highly recommended now.

this morning at 6:02 i arrived at Sams for gas. today was the 4th time i was unable to get gas because the pumps were not working. i talked with another customer who said he complained to the manager. he said the manager didn't care which is obvious since this issue has been ongoing for a month. its time for a new manager that values customers. i'm tired of wasting time and i bet the cars that were backed up to the street are not too happy about it either.

Sam's Club Bloomington Optical Department could not have been more impressive. Laura, the Optical Manager, is a delight to deal with, is efficient, and is so friendly. I'm so glad I chose to visit this store and location.

My friend ordered her wedding cake from this bakery. I went to pick it up the day of her wedding, and it was HOT PINK, not blush/light pink as she ordered. They provided me with a $25 discount, but that's it... They said that they could have fixed it, but it would have taken three hours, and I didn't have that kind of time. I ended up going to a local bakery for help at least with the color (Queen of Cakes in Edina - AMAZING!), and they took it out of the box to find that it was leaning... They took it apart and didn't find ANY supports in it. (I didn't drive like a maniac - I had it in my trunk with heavy boxes all around it so that it wouldn't lean!) Queen of Cakes in Edina replaced the cake and delivered it to the reception on time. This bakery is a joke.

Great place to get huge amounts of things for cheap deals. Even better if you have a big family. If not, great place to buy non-perishable things such as laundry/dish detergent, toilet paper, razor head replacements etc. You won't have to buy them for a while. which in turn, saves you money in the long run. The downside? The demo-ers here (or i'm sure at any sam's club) need to lay off. They're WAY to aggressive. If you ignore them, they practically run after you to get you to pay attention to them so they can try to get you to buy their item because they're paid on commission. If i happen to approach your table to look at what you have, THEN tell me about what you're selling. But if i'm 20 feet away, please don't be obnoxious.

Like every other Sam's Club in America. Come here if you seek the following (illustration purposes only) at a shockingly low (somewhat disturbing) price: -(Fill in the blank condiment item): 5-10 lb jars -Matresses/office furniture/random shelfing options -"24-48 packs" of virtually any personal healthcare/grooming item -(Fill in blank frozen item): 10-20 lb bags -Virtually every other product you can buy in bulk The place is a "steal" if you don't mind buying in bulk and eating like a grad student (on the cheap).

I love sam's club, unfortunately this isn't my favorite location. It is always extremely busy and the employees are not pleasant to deal with. I usually go out of my way to head to the Maple Grove location, for obvious reasons. This store is usually dirtier, not as well stocked, and sometimes their pricing is a little higher. Who wants to buy 3 pounds of grapes for 8$ (yes 8 freaking dollars); in maple grove, I would pay a maximum of 6$ and that's during the off seasons. I wouldn't recommend this place for your everyday shopping needs, but if you needed something quick this place would suffice. It should also be noted that they DO NOT TAKE VISA or most other credit cards (they do however take diners club, because we all carry that card around!!) Now, the good; their gas prices are the best around!! But the line to buy gas is just as awful!

While I love just about every thing at Sam's they are dropping some of their items for what we call "cheaper" stuff. Hubby loves the mixed nuts but the brand he normally gets will no longer be offered by Sam's they are going with the "cheaper" brand. So hubby thought he would give it a try. First mistake was the nuts advertised on the bottle were NOT the nuts inside. Second mistake was learning that the nuts did not come from the USA. And that they left the worst taste in your mouth. It's like they are not "REAL" Nuts. We are noticing that there are a few other items that are coming from different countries replacing the ones Sam's used to sell. At this rate I will go back to cub and shop.

I am fucking pissed off been here waiting for long hours just to get help Sam's club costumer service sucks bad never visiting again

I have tried calling the Bloomington MN store many times and yet to get anyone to answer. Worst customer service ever. Moving to Costco when membership is up.

Team there is always willing to help. When we order online the order is quick and ready. Friendly faces and good staff.

The customer service that I received over the phone from a young lady named Jessie in the bakery section was absolutely amazing! In a time when people want you off of the phone quick, she was knowledgeable, patient and understanding with me. She helped me place my order when I was having difficulty online, and my nephew's graduation party is going to be great. Thank you again Jessie for helping and being a true example of customer service!

Workers standing around and 5 checkout lines so backed up people are in the aisles. What gives? Also self check out lanes that aren't on for some reason. I come here often. Workers can be a little stressed and grouchy. But cheap bulk food is cheap bulk food so I put up with it.

Literally the worst Sam's I've ever been tormented with. I bought snow tires this winter and had to jump through 1000 hoops to have them installed. I called everyday for over a week before speaking with someone and setting an appointment that still was over a week later. When they were finally installed, I was told to bring the car back once the weather was consistently warmer to have my original tires put back on there. Today, I have been on hold again for way too long only for the person to tell me to try another location because they are not open yet. With the pandemic, that part is valid so I was understanding but I had to literally press the guy for more information on a location that could actually remove the snow tires before next month when they anticipate opening again. Finally reached another location and wasn't able to set an appointment until another week. If I had known this would be my tire experience at Sam's, I would have most definitely shopped elsewhere. Customer service is severely lacking.

Absolutely the worst Sam's club I have ever been in. No consistency to where items are.

I was at this location the Thursday before Labor Day. I had just finished shopping for a weekend party at the cabin. The lines where long (to be expected). After being in the store for roughly 45 minutes I get to the checkout and the cashier tells me that the credit card machine has been down all day. I tell him it would have been nice for the lady that said hi when I walked would had warned me. When I ask to talk to a manger he gets into my face and starts yelling at me asking if I have a problem with him. He then tells me the manager is is over there if you want her go get her yourself. I ask him to please go and get his manager for me and he gets in my face again. Finally a manger comes over and removes him from the register. All this happened with my three year old in the cart. Need less to say I asked for my membership to be refunded.