Sam's Club

Used Sam’s club bakery for our wedding Friday. (Choosing Sam’s over a few other options) We called 2-3 times leading up to the wedding to make sure everything was confirmed and ordered properly. Confirmed by Sam’s multiple times. Wedding day comes around, we go to pick up the desserts and absolutely nothing is ready. They began scrambling to get things ready, making my mother and sister sit there and wait around on crunch time. My mother ended up getting brownies and cupcakes off the shelf herself. Then come to find out another gentleman was there to get his birthday cake he ordered and sure enough not a thing was ready for him. Very disappointed when this was confirmed multiple times. & No compensation or apology. Deserts had many compliments for quality and taste, but to fail on 2 separate orders on the same day needs addressed. Hope to use the bakery again, but that will be a risky decision after this experience.

I have been a Sam's member for years, shopping weekly. This week I walked in a few steps and remembered I forgot my phone with my list. I turned around to go back out and the gal said I had to walk all the way around and go out the exit. I.said seriously I just walked in, I forgot my phone. No exceptions I had to walk.all.the way around. Well imagine my surprise I went through security without issue. Sam's Club just lost a loyal customer. Costco just won my business.

Long time loyal customer here. This location needs to get it together!!! In all directions! The sample ladies know absolutely nothing about the products they are sampling when asking a simple question your given a cold I DONT KNOW answer. The lady in the bakery hung up on me as I was attempting to order cupcakes for my daughters birthday party hung up on me in a rage. The guy who runs the 3rd party hearing aid stand is very rude and doesnt want to do his job. Dont get me started on the incompetent employees at their cafe who walk around with their head in the air instead of getting the orders ready. Cmon, im about 🤏 close to cancelling and heading across the street to costco!

I love going to Sams to buy in bulk and just to browse around looking at stuff. The gas station is always busy so I don't normally get a chance to fill up there with the gas discount. Overall my daughter and I love shopping here.

I am living far from any Sam’s club. So, I canceled my subscription. But I have a Sam’s Club credit card. I called the online helpline; they assured me I could enter with a daily temporary pass. Today, I was waiting in the queue for 25 minutes, and finally, the lady said I couldn’t enter as there is no system of issuing a daily pass. I came from 90 miles away and found this. All because of misleading information. I didn’t say anything, but felt so bad. They should have better training so that customer get accurate information. Last year I have visited only few times though I have the yearly membership. Anyway, I’ll go for other wholesaler warehouse.

I would come here more often, but it’s dangerous to go here. I can never leave for less than $300. There are just too many great products here to buy in bulk. We love to get gas at Sam’s because it’s usually the cheapest place in town for gas. Also. My kids LOVE the pizza. One thing that really infuriates me, is that you must download the app to order the pizza. I loathe that, it just doesn’t feel very “American” to take away the ability to pay for pizza with cash.

Finished shopping at 6:50pm and headed over to the cafe not knowing they close at 7pm. The man and women on staff (Monday night 1/22/24 shift) were super welcoming and happy to take our orders. The food was fresh and quick. I know a ton of other cafes and food places would roll their eyes if they had customers show up that close to closing. Very much appreciated!! Wish there was a tip jar but these employees need to be recognized - so a Google review hopefully helps.

This place has an extreamly unhinged elderly woman who works the entrances & exits she screams at customers, initiates confrontatations with them & asks customers highly inappropriate questions. I watched this woman refuse a customers request to speak to her supervisor right before this Employee approached me conducting her self highly inappropriatey and asking me a question that was absolutely none of her business I witnessed her rudely treating the the employees who collect shopping carts from outside and bring them to the lobby management will only try to justify her behavior which shows this place would rather treat customers abusively and just have customers shop somewhere else if they don't like it. I also had one of their employees scam me into applying for a credit card by telling me for applying I'd get a discount then after applying I was told I wouldn't get a discount, this place overall is sleazy. As some one who has worked retail this place has zero concept of professionalism.

Went to Sams Club today to pick up a pair of shorts , some women with her dingy husband did not like where I was going to park and waited for me to get inside store and started to harass me horribly and called horriable names and threatened me , I called a manager " Kelly" ( I was in the store at this time ) Who was 0 help and told me that it's to bad and they could not have them leave store after that was happening to me ! Really Sams Club Davenport Elmore Ave ! The store is completely losing good customers to trashy people ! It's there fault , it's only for money ! Well I will NEVER go back and will make sure all I know , will know how I was treated ! It's no wonder Costco rocks !! They don't put up with this shit ! Bye , bye gross sams club !!!

The employees are slower than any one employed on earth. The store is dirty and disorganized.

Your scan and go on the Café is messing up the in line orders. Schedule more workers or disable the app. The one employee was overwhelmed. I am not mad at her but my friends and I waited a half-hour for our food.

I would go in and it seems fine and the people are fairly nice but I could could tell that they want to go home I went and did my shopping and couldn't find a lamp without customer service so then I go to checkout and there was 4 people working the registers and the lines weren't moving so I go to self checkout, scan my items and all the registers don't accept cash and you have to pay with credit cards or wait in line for cash, so then I go to get a icee and the café is closed but there is someone inside just walking around in there sit for 15minutes to see if they will open it and while I'm there 10 people come looking and are turned down so I leave

When ever i come to town my grandmother and i always go to Sams. She likes the fruit and veggie trays. The meat butcher recognized her and came out to wish her happy holidays. Great customer service. Keep up the good work.

Ok, since reviewing this last, the QCA was blessed with the opening of its own Costco. So, since then... Costco is better for gas. 18 pumps vs like 6. Parking is hell. Seriously, Costco has a way better parking lot. As far as prices, well some things are cheaper, others are not. Sams did step up and remodel, just before Costco got here. I like their butcher section, where you can get what you want in the quantity you want. And sushi... they have sushi and Costco does not. I still favor Costco for its management process (I'd much rather support Costco than Wal-mart aka Sams ANYTIME)... but I actually am of the mindset to keep BOTH memberships at this time. Both have their own merit, and I like both at this time. That said, I have definitely found items at Costco that are WAAAAY cheaper than Sam's and sometimes those in reverse too. Long live competition... let us all benefit and move forward.

The place is pretty clean. The isles are always stocked. The only problem is the long lines. I understand they can't control when customers are going to surge in, but the last time I was there the lines were all open, and things were just moving very poorly. Occasionally you have to show your card at the door, but its selective. The employees pick and choose who to 'card.' Thankfully they have the scan and go. It saves time but again, only having one person checking receipts at the door doesn't help speed it along. Their food, for being food court style, is actually pretty good in my opinion. You get what you pay for.

Tire Shop is SUPERB! Made an appointment and arrived early to watch these two juggle a constant stream of demanding customers and still keep the sales questions answered.... was a heck of a feat and the did well! I had an issue with another Sam's and these guys went above and beyond to correct the wrong! They apologized for the IL Sam's and mounted the tires very quickly! They were great and definitely deserve a raise and some dedicated counter help!

They have the worst customer experience I've ever experienced. We had a membership for the last 18 months and finally gave up. Here are some examples: When asking for water cups at the deli for our kids. "Corporate says we can't give out water cups anymore." When asking for our items to be boxed. "They are boxes down there(50 feet away) and you can do it yourself." I got yelled at by a sample guy for grabbing a sample from the side rather than the front. Ironically there was a Sam's Club employee standing in front of the booth loudly complaining about management. Over this past 18 months we have on occasion asked to speak to the manager. We've always waited for 20 minutes or so and then left. Here's our solution. We will drive 60 miles to Iowa City and go to Costco where the customer is valued.

Nice location and they are starting to carry healthier choices in the food department.

Davenport Sam's Club has very friendly employees and they are helpful every time i go to the club. Sam's club has competitive prices and great selection.

This place has gone so far downhill I can't even believe the level of poor customer service that the tire center provides. First we are told we don't need an appointment to come in for our tire which had to be ordered. When we show up they say you don't need an appointment but you'll have to wait behind all the appointments and we're triple booked. I do so but also have to order a tire pressure sensor. To ensure that I get in and out I make an appointment for well after being part is to arrive. Someone is to call me when it gets here. They don't. I call them. Yes it's here. OK I will be in tomorrow at my appointed time OK? Yes. Arrive at the appointed time and I'm told I have no appointment as it was never written down but the appointments are triple booked for the 6 PM hour for which I'm 30 minutes early for my appointment. So they might get me in by seven but they're not really sure and they close at seven. After speaking with the manager who I spoke with the last time we agreed to reschedule once again and let me leave with a bad tire sensor for my trip out of town this weekend and make yet another appointment. She promises a gift card upon my return. Woo hoo I'm so excited.

Bought 2 sets of tires from these jokers, but could never get in for a rotation or repair of a leaking tire, unless I wanted to wait 5 days. Went to Costco and they checked the tire, rotated them and no charge. Know where my next set of tires will come from! Won't be Sam's!

Pretty spacious! We went here to get a birthday cake and cheesecake! Needless to say they didn't disappoint with the cheesecake! Check out was nothing special... Price was affordable!

I put in an order online for an item. It was suppose to be shipped and delivered a week ago. I did an online chat with them. 40 min to wait. I waited approx 43 minutes and had to hang up. I chatted the next day. 25 minutes to wait. They finally came on at 28 min. I gave them my order number and item number. She wasn't sure why it had not been shipped. She had me hang on while she checked with the "higher up's". That took another 8 min. She was very nice however all she could tell me is that she sent them a message and that they should respond to me in 72 hours. Really??? We have been a Sam's club business member for many many years. Have thought about trying out Costco but decided for the time being to stick with Sam's. We also had an incident where they deducted twice for the same transaction from our checking account. Took me 5 months to get my money back. Meanwhile they would decline my check going forward. I would have to talk to a manager to override it as I had all my paperwork to show that they took it from us twice. Sam's would not help me and told me I had to work directly with their check cashing company. The company would not accept phone calls and we had to write back and forth and submit unbelievable paperwork to them to prove to them that they made the mistake. May become a Costco business shopper now. Hopefully I won't have these problems with them??!!

Great place to shop if you're going into the store, but horrible place to do pick up orders with. I've been a member for two years and never experienced any problems other than renewing my membership automatically. Doing a pick up order for the first time was a complete nightmare starting with not being able to pick a payment method or time/day of pick up. When I did finally find out my pick up details as to when to get it after being on hold for six minutes before actually being able to talk to someone, I went to pick it up. When I got home to unpack everything, I realized they didn't give me all of my order. I called and they did have the rest of my order there and said I would need to go back to pick it up. When I went to pick up my order they said no order was placed under my name. After going back and forth I asked to speak with a manager and all of a sudden they knew exactly where the rest of my order was. I waited to speak with a manager for five minutes, but no one came so I left. Very unhappy with their pick up service and would definitely not recommend it to others. Save your time by just shopping there if considering doing a pick up order.

Sam's Club is the place for groceries, electronics, clothing and more! Sam's has the variety of Walmart with deep discounts for buying in bulk.

Great store, but I would like to go in and not be stopped by a satellite provider every time.

My husband and I bought a $40 membership here when we first moved to the area and we won't be doing that again. We have previously been members of Costco but the closest one is almost 3 hours away. Sam's club looks like it would have the same benefits as Costco but it just doesn't. You have to pay for a higher priced membership if you want them to automatically load their coupons onto your card and they don't take outside coupons. Most of the time I can find what I need at a better price elsewhere (including Walmart). When we first purchased the membership I thought we'd at least benefit from cheaper gas but I've found cheaper gas elsewhere too (also including Walmart). If you're going to charge a membership fee you t should at least beat prices at the other store you own...geez. I will say we mostly shop for groceries so if you're buying the membership to get deals on bigger ticket items then I have no opinion. Also, my husband had super crappy customer service here and when he tweeted about it they immediately contacted him and said they terminated the offensive employee so they do seem to care about their customer service.