Ryan M.
Yelp
This review is for the Tire & Auto Department only -- the rest of the store is great.
Unfortunately I can't say the same for the Tire & Auto. It's been over a month long process for me to get four new tires on my car, and then have a leak issue resolved (it's still leaking, and they can't/won't fix it).
TL;DR: The people there are completely incompetent. If you value your time and car, do not go to this shop.
Full details (it's a long story, I've had a month long struggle with these people):
- Ordered my tires online on 11/15. Was told they'd be in around a week later, and to call to schedule an appointment then. Tires arrived on 11/21, I called to schedule, and was told they're scheduling over TWO WEEKS out. I couldn't get in until 12/7. I understand it's their busy season, so I let that slide -- but why not schedule people when the tires are ordered instead of when they arrive? Unfortunately we received snow on 12/5 and there was nothing I could do.
- I showed up on 12/7 at my appointed time, and they told me they're currently an hour behind cause the guy in front of me hasn't shown up yet, so they can't get me in. What? Why are we waiting for a guy who's over an hour late? Why not take my car in now? So I Uber'd to work, as I couldn't wait however long it would take for them.
- Within 45 minutes, I get a call saying that I left the wrong car key behind. Um, no, I didn't -- there's only one key to the car and you have it. Turns out they couldn't figure out how to unlock the car door (you stick the key in and turn, and if it doesn't work, turn it the other way). At this point I'm wondering if these are real mechanics. They said they'd call back if it didn't work so I can bring them the fob.
- I did not get a call back, at all -- even to tell me if the car was done. I ended up calling five hours later for a status update, and they said it's now done, but didn't have time to call me. So, what would you have done if I didn't call, just hold onto my car overnight?
- I was too frustrated to even speak to a manager, and just happy to have my car back with winter tires, so I let all of this go. That is, up until a week later, that I come out to a flat tire on my car. Turns out that the rear-driver side has a slow leak. For a WEEK STRAIGHT I called and called and called the Tire & Auto -- NO ONE ANSWERED THE PHONES. It defaulted out to Membership Service Center, who continually would "take a message and have them call me back". I *NEVER* received a call back.
- Eventually I went into the store in-person and demanded I speak to a store manager, and either get it resolved NOW or have the tire refunded. They went and got a 'mechanic' who said that they don't prioritize phone calls, and even forget if people are on hold (great service tip), so if I wanted help I should've come in to begin with. Thanks for that insight into your work ethic.
- They got me in the next morning (today, 12/28). Even though my car was the first one on the schedule, and I left it there, it took them over three hours to call me back. They said the valve stem was leaking, so it'd be a $5 part to fix. Fine. Should be done in 45 minutes. Great.
- Go to pick it up, and it turns out that it wasn't the valve stem, that the sensor is cracked, and they don't have that part in stock SO THEY CAN'T EVEN FIX THE LEAK. They literally took my car for three hours for NOTHING. How does a shop that ONLY DOES TIRES not have this?
- From 11/15 to 12/28 for me to still have one tire that needs to be filled up twice a day, and they can't do anything about it. Luckily I have a car pump and can do it at home, but other people might not.
Needless to say, I'm never going through this shop again. The value of discounted tires does not compare to the headache and work I have to go through to have a car with decent tires. I will have the sensor replaced at a reputable mechanic who won't play games with me. I would recommend you do the same.