Sam's Club

Got my daughter’s cupcakes here for her 1st birthday! The woman in the bakery is very nice!! The cupcakes were moist and delicious everyone was eating 2-5 cupcakes lol. Definitely recommend!! 30 cupcakes for about $18 bucks is a steal!! I added my own toppers *

Did online order pickup, got home and noticed this. They gave me reduced meat but partially removed sticker and charged me the full price per receipt. Very poor business practice and wouldn’t have been a problem if charged me the reduced price. Picture shows exactly how item received. Worst Sams.

Very disappointed with Sam’s Club curbside pickup. The designated pickup spots are constantly taken by people who park there and then go inside to shop instead of using curbside. I ended up waiting over 30 minutes just to get an actual pickup spot, which completely defeats the purpose of curbside service. This is beyond frustrating and poorly managed. Sam’s Club needs to enforce these spots or start towing vehicles that aren’t there for pickup orders. Until this is fixed, curbside pickup is not worth the hassle. I have had good experiences with indoor shopping but rarely do so due time.

Well stocked and kept clean, this store is overall well maintained. However, I've had issues with stockers that were rude or inconsiderate, and the parking lot layout for online order pickup is just bad. With walk-in customers taking half of the reserved spots because the reserved spots are right next to the front door where handicapped parking should be, I've encountered multiple times where they simply didn't have open spaces for picking up from. Gas prices are fantastic though and the overall experience is pretty good. Being the only Sam's Club in town makes it a really busy place during peak hours however.

Had a pickup order from 7-8 of 300$ worth of stuff, showed up at 7 just for them to send me an email saying my order got delayed. so I drove 30 mins home and at 8 they sent me an email saying my order is ready for pickup. I drove back the 30 mins to go get it and they said all their curbside pickup people have gone home for the night. So I called this morning to ask when my order can be picked up and explained the situation after waiting 25 mins on hold, just for the lady to tell me I should have picked it up yesterday and that my order has been cancelled and put me on hold immediately again! yall need to do better fr costco would never

Came in to grab my son a cake , and asked the lady in the bakery if she had anybody available to write on it for us but understood if she didn’t. We were immediately met with attitude and should have walked out but didn’t. She took the cake back to write on it and when she brought it back , we were shocked at how bad of a job she did. We had to go to another store just to fix it. Usually we have great customer service at this location but that really ruined it for us and we don’t think we want to return.

When you purchase a CUSTOM CAKE it's supposed to be custom.. so why is it that we didnt get the service we asked for. Also why we ordered a marble cake & got vanilla, this is the 4th time we order a cake & have the same issue. This is military events big cakes & we got a horrible service, even the design picture we provided was ruined. We went to pickup the cake & 4days after ordering it, they still hadn't done it, they did it on the spot & it was like my kid had wrote on it, yes we got big attitudes about it, ruined 2 promotion cakes, 1 retirement & 1 birthday cake for sure. They never answer the phone. Never again. I dont suggest going to this location.

I had a frustrating experience at Sam’s Club due to being given incorrect information about membership policy. An employee informed me that I needed to purchase a separate membership for my father, despite the fact that my account already includes a free household card for an additional member. My father lives with me, and this benefit is clearly part of the standard Sam’s Club membership. I was not attempting to bypass policy or request an exception—only to use the benefits already included with my membership. Being told that I needed to pay for an additional membership was both inaccurate and unprofessional, and it created unnecessary confusion and inconvenience. The issue here is not the membership itself, but employees providing incorrect information about basic membership benefits. I hope management addresses this through better training so customers are given accurate guidance and are not pressured into unnecessary purchases.

Well, I finally found the worst Sam's Club I have ever seen. Today made me decide not to renew my membership. I am sure I am not the only one who did not appreciate being forced to pay via self service rather than wait 30 minutes in two lines. The store staff was as useless as broken tube radio found in a landfill. I brought my frustration to their attention and all they could was provide excuses. Not even an apology! I do not believe in venting, complaining and whining. I am the son of a war hero who shed blood for our Country on a foreign shore. One thing U.S. Army Corporal Henry Rick told me: "It is better to light one candle than curse the darkness." So, here is the solution: COMPETITION! Drop a letter in the mail to Costco and tell them that you will cancel your SAM'S CLUB membership if they will open a COSTCO in Fayetteville. Mr. Ron Vachris CEO, COSTCO Corporate Mailing Address PO Box 34331 Seattle, WA 98124 Emails and phone calls have limited impact. A letter has a more powerful punch. Let's get a COSTCO here and let's get it here soon!!!

Sams offers good value for the money, easy access, good variety of products, and helpful service.