Sam's Club

I recently visited the Fridley Sam’s Club and had a good experience overall. The store is clean, well-stocked, and the staff were friendly. I used the scan-and-go app, which can make your stop quick and easy. This has become my preferred place for groceries over Walmart as the quality and convenience make it worth the membership. Overall, it’s a great store, just be mindful of the parking changes and plan a little extra time for pickup orders.

I tried to call and speak with a manager on duty however with the Christmas season it's incredibly busy and the lady that answered the phone, Misty, was a wonderful person. Great customer service and good personality over the phone! The reason for my call was because I did a curbside pickup because of the chaos from the holidays. Jamani was the one helping me. Unfortunately one of Sam's Club's ovens was down, so the chicken that I ordered wasn't ready. He was kind enough to put my stuff back into the refrigerator and let me leave and do some shopping and then come back and pick it up when the chicken was done. He had a great personality a smile on his face and just really good customer service. I felt that he needed to be recognized for going above and beyond.

I normally don't post bad reviews but here I am. Last week I made an online order for delivery sin e I work.so much and didn't want to.fight the holiday crowds. It never came. I called the customer service line and was told there was never a driver assigned to the order, so I just canceled it. I made another online order to be delivered tonight and it never came once again. Now I have to wait 2 days to hope it gets delivered because they are closed tomorrow. If there are no drivers to deliver the orders then dont leave the time slots open, if there are drivers then someone isn't doing their job and assigning drivers to orders.

Visited the Fridley Sam’s Club on Sunday and was disappointed. A cashier upgraded my membership to Plus without my request—very misleading. Customers should be informed upfront that it costs $110 per year. Pressuring associates and shoppers this way is not acceptable. Sam’s Club needs to address this, or I may take my business elsewhere.

Tall manager accused and threatened me for reasons that weren't fair. Others bought product as couple but wouldn't allow my wife to buy them which makes no sense. Accused me of calling her when I did the opposite and told her not to come and had proof. BE CAREFUL. ULTRA EGO POWER TRIP AND DOESN'T KNOW HOW TO MANAGE If it wasn't for Laith reassurance, I could have sworn it was because of my faith. Because it just doesn't make sense why I was targeted WITHOUT QUESTIONING for doing exactly what other couples did and succeeded and I never even asked my wife to come there. You don't have to worry about threatening to revoke my membership. I'm canceling it and the credit card I got 2 weeks ago.

I use scan and go app. Love it. They really need to work on their order pick up. Ordered at 11 am and was scheduled to pick up at 3. They contacted me that my order was running late. Got there at 4:20 and waiting an hour. Ended up going in to get my order. The only good thing about the pick up was Amanda. She had my order within a few minutes. Noticed a lot of people parking in the pick up spots that were shopping in the store.

I was waiting for my mobile order in a designated spot for 20-25 minutes. My order was marked picked up… but no one ever came out with my order. I decided to call, I was left with the line ringing for 3 minutes until the call hung itself up, no opportunity to leave a voice mail. I called again and got the same results. Luckily I was able to get a refund through the app but I am thoroughly disappointed in my experience.

It needs to be communicated that the parking spots drive up orders have moved! The old spots are still marked so I assumed those were still correct, waited half an hour then went inside and was told that the spots had moved to the side of the building. The "team lead" I spoke to said months ago those were supposed to be painted over and he's asked for signage but nothing has been done. Completely ridiculous that by this point a manager has not just made their own sign or when a customer checks in and the employee goes out and sees the car is not there, they should call the customer to explain the spots have moved! So many options for better customer service here! Being 9 months pregnant I did not want to have to go into the store yet I still had to just to find out what the heck was going on.

I recently became a Sam's Club member. I enrolled online, but a trip to their customer service was quick and easy to get a physical card. I really enjoy utilizing their app for their scan & go. I never had issues with the bar code or app problems. (Plus, I can see my total as I roam around the store.) I agree that Sam's Club offer more brand name products while Costco offers organic items. The store is clean and depending on the time of the day, there may be a small crowd. Overall, I love their scan and go. I also notice self checkout lanes and lanes with cashiers. Their little cafe offer similar food choices like Costco. Also the trip to their gas station was quick, simple, and easy. I did not need to use a physical card like I do at Costco. I could have used their app just fine. On the app, I noticed I can add a family member with the same address too. Overall, I'm pretty happy shopping at Sam's Club.

This Sam's Club location seems outdated. The warehouse is pretty small, did not feel like any other Sam Club that I have went. Due to the size it's really crowded and I couldn't really find what I was looking for. It feels kind of like a country market. It looks dirty inside because it was so crowded and they experience a high volume of customers. The structure of the park outside feels kind like a maze. We did self checkout so we didn't utile the cashier lanes but their mobile check was fast and easy which is a plus.

Why are the staff so rude here? Jerrica, working in the food area Thanksgiving eve... You need to learn how to be a little bit more kind to the customers who are Not giving you attitude. If the customer is being rude, go ahead and let loose, but if the customer is NOT giving you any attitude, learn how to be a little bit more kind. I can clearly tell, someone made you angry and you took it out on the customers. Girl, learn how to differentiate between the nice customers and the rude ones, otherwise you just come off as a miserable human being. Unlike the Sam's location in Arbor Lakes (which has wonderful customer service), the handful of times I've been in this Sam's Fridley location, the workers look miserable. The Fridley location is much closer to me, but I'll go out of my way just to shop at the Arbor Lakes location. Sam's Club, treat your employees better cause most of them are miserable and then they take out on the customers.

We went to the Club to do our shopping on a Sunday close to 10 when they opened. They had difficulty getting the doors to open and then hollered at people who came through the cart door to get out of the wind. My SO had to help to get the doors open. When we went to leave there were no boxes and we were told they needed to be taken from the produce area "corporate doesn't want them up front. Makes no sense to me to have to put in your cart while shopping taking up space.

We stopped by with my Mother-in-law to take advantage of the $15 membership. We were told that it was "online only" When I informed them that we had signed up ourselves the night before. At least Sam's Club by our house the male employee said " I am the front end manager and we are not participating in that at this location" So we left. My mother-in-law decided that Costco would be a better fit for the family.

First Time in this location Nice club Has a lot to offer Love the chocolate chunk cookies from bakery!

Terrible crab, this seafood is completely over processed. Looks good, but almost inedible

My first visit at this Sam's Club as I tagged along with a friend who's a member. Huge beautiful store with huge inventory of gigantic produce and products! Nice selection of clothes too, although I didn't buy any. My friend got a bunch of cute baby clothes for her niece, for $2! Unbelievable! Although I enjoyed my visit there, it's actually not for me since I'm single and don't need HUGE GIGANTIC items. Be sure to check expiration date though, unlike Cub and Hy-Vee ...it seems like they don't check their expiration date. I ended up with an expired item that needed to be tossed. I lost the receipt so I couldn't return it either... Oh well.

Ok...so I'm a Costco carrying card member but came here with my Sam's Club-loving friend. Kinda (but not enough) like Costco. My issue is with the mostly automated checkout area. On the day we were there, they only had one real live cashier working. The rest of the checkouts were automated. Fine....we can do it, but how about those who can't/won't? Guess they are stuck in the real-live-person-cashier line. Then, when it's time to do the final walkout check, one of the two people scan a couple of items in your order & check it against the receipt. Fine...but we had 2 receipts because I paid for my stuff separately--and they did NOT catch it! I had to tell her to scan my receipt and my stuff in the top of the cart area.

Sam's Club is a do it yourself store. The only things I have an issue with is when I can't find something out/low enough for me to grab it but I see pallets of it (just unsafe to you know climb and grab it), It's often extremely hard to find staff to help you. Even if you do find someone you have hope they know how to use the lift. If they don't they rarely try to help you find someone who does know how to. Everything is in bulk. Lately they don't have a lot of boxes to grab to transport your items. I usually bring my own reusable bags in to make carry things easier. Also a lot of times at this location you have to find a cart outside and bring it in. The electric wheel chair/carts are hard to get ahold of/ are rarely charged for those who need it. Gas is usually cheaper than anywhere else here. Also usually a little busy but worth the wait if you want to save a few dollars & get the most out of your membership. You can save a little bit of money on gift cards here which is nice, getting more for your money. I usually take advantage of the gift card deals on birthdays, holidays and for movies.

This is about the only Sams Club I've even been to, so I'm not sure how it compares to others. I do know We've been coming here for 20+ years - before it was even Sams Club and the place has not changed much. It's not a particularly nice shopping experience, the customer service desk is never great, but it mostly gets the job done. The self check out lines are nice but sometimes finicky. However, the deli gets zero stars. They are always understaffed and the line takes FOREVER. Most times I think there is only one person taking order and making food. SO SLOW. Also, the online order/store pick up option is nice, but the kiosk has never worked so I've always had to stand in line at customer service just to grab my cart of goods. I wish they would fix it.

This place is always busy, always a wait to check out. I like that there is an option for self checkout which as a company I would not trust people to do, but it must work for them. I like meandering the aisles, looking for new things. The prices are good. I get things from epsom salt to toothpaste to milk, apples. Got a huge box of printer paper, lawn bags. I was a bit disappointed that they didn't have Thanksgiving food from the deli other than some pies, but otherwise it seems like a standard Sam's Club.

The Sam's Club Optical Department rocks! This review is for the Optical Department only...not the rest of the store...which is OK (but probably only three stars). I couldn't be any happier with my experience getting new glasses for my daughter at the Optical Department! 1) It only takes one or two days to get an exam appointment. 2) Exams only cost $76. 3) Dr. Eggers is great...and I found out...voted as top Optometrist for the entire US "Western Region" of Sam's Club. I don't know how many stores are in the western half of the United States but it sure sounds impressive to be the number one doc. 4) The rest of the staff are all super nice, patient, and helpful. 5) The "one-time-buy" Ray Ban frames (other stores would call them "limited edition") only set me back 89 bucks. 6) Lenses were only 39.50...extra treatments (like "transition lenses") were only another 39.50. 7) It only took TWO DAYS to get the frames back after our order! My daughter loves her matte blue Ray Bans! Thanks Optical Department! -Daddy Maxx Retro

I've kept up a membership to Sam's Club for only one item - a coffee creamer I can't find anywhere else. BUT, they suddenly stopped carrying it in the store, and it's an "online only" item. Okay, so I ordered 8 cases (each "case" is 8 containers of creamer, and this is about a year's supply for my house) and a few days later FedEx delivered a big box with THREE cases, and the label indicated this was the complete order. I called in and reminded them that i'd paid for eight - "Oops!" and two days later the other five arrived. Fine, all taken care of! BUT THEN a couple days ago there was another of these great big heavy boxes drooling white powder waiting for me in the mail room. Damn! I called to let them know about the error, and their automated system told me my order would be delivered a week from that day. MORE? I finally got a human being and explained that I wanted them to come get their package and not send any more! "It will take us three to seven days to process that." Huh? They have the order number and they know it's a problem, what's left to process? But that effin' big box is still down in our mail room leaking coffee creamer and taking up way too much space, and it's embarrassing because my name is on it. I AM DONE WITH SAM'S CLUB, not least because I've been lied to so many times by their "help line" about when it would be picked up.

Stopped in on a Sunday afternoon. Ambulance and police out front. Not very busy. My husband grabbed a hot dog for dinner. The cafe area was filthy. Most of the tables and or benches were dirty. Drink and condiment area full of trash and spills. A worker did come by and changed the garbage bags but didn't wipe anything down.

Came here two weeks ago and wow...... Management is terrible! Went to go buy a Nintendo switch. They had the sheets saying it's in stock at the store. I then went to shop for groceries after that while my mom waited at customer service for an hour! We then headed to go pay. We bought everything including the switch and then waited another 15 minutes while they failed to get it for us. We told them that we've been waiting and after looking in the back the manager said that they didn't have any more so she told us to go back to customer service. The line was long by this time we were more than annoyed, frustrated, and angry. I told the manager straight up that we were in a hurry and if she could help us with getting our payment back. She looked annoyed but did help us. What makes us so frustrated, annoyed, and angry about the time we went is, isn't because it was busy. It's because they did NOT have a game plan. We spent 2-2 1/2 hours here that day and it was our worst experience ever at Sam's club. We've been in this whole COVID-19 situations for weeks and even months. You'd think that they would have a game plan knowing this is happening in our world. But I guess not. Customer service also had only 1 worker. Felt so sorry for the poor girl all by herself. She looked really stressed. The managers did not communicate with each other as well as the staff. And it was clear that they didn't. We'll still come here as it's the closest Sam's Club to us but we were not very happy with this experience

people park in parking spots that are not for them like for curb side pickup they only have 2 people doing checkout when other people who work there stand around and do nothing the place looks ghetto on the inside with stuff just pretty much thrown around

They remodeled kind of. The just moved things around to make it easier for the store. Now it is smaller isles. Milk & eggs are in a separate room. A large cooler. Looks like they put a door on a storage locker. It's full of empty boxes and metal racks. Had to kick empty boxes away to get to eggs. Move racks away to get milk. Of course they were out 1% milk. Tired of the mess and lack of help at food counter. Not to mention they force you to use self check out. Will not renew membership after 25 years. Going to try Cosco.

I like Sam's club, I do, but like today they sucked, because as me and my family were checking out, we got to the stupid end part where they check your receipt, (which is stupid), and as we were trying to go out, it was busy, since it's a Sunday, and this guy in a wheel chair was trying to come in through the exit doors, and like I get it, it's the exit doors, and then on the other side there's the entrance, but like the check out workers were being very hostile towards this man in the wheel chair, they were like yelling at him, saying No and stuff like that, like "No you can't come in this way, this is an exit, and it's a mess, so you not see this?" They were very rude to this man, and it's just like um excuse me?! Like he's in a dang wheel chair, just let him in, for crying out loud, like seriously, I like Sam's club, but not right now, Costco is better sorry, not sorry.

DO NOT GET HAS HERE!!!! I sat for 20 minutes waiting for my tank to fill up. I finally stopped because of impatience and I only had 4 gallons..... they are the slowest pumps on the face of the earth.

Under staffed, every time I come here I get carded while people are walking past me in the door not being carded... The staff is disrespectful, and so are most of the people who come here. It's a get in and get out store. I only come here for baby formula. I'll gladly pay more money for a faster friendlier shopping experience.

This particular day I came in for a fresh baked pizza. I was told there was a half hour wait, even though there was a short line, so I walked around for the next thirty minutes to kill time. When I returned to pick up my order I was told "Oops, I forgot. My bad." And proceeded to wait for an additional 15 minutes. So why preytell did I not say "fuck you and your incompetence" and just walk out? Because they already had my money. Sams, you suck. You've been reduced to the place I buy yeast rolls on thanksgiving and a place where I can freely let out my gas without worrying if I've offended anyone. ALDI is just as cheap and there's no membership fee.

Gas pumps receipts states out of paper most of the time that I fill up, because the employees either don't know how to load the receipt paper, or are deliberately loading incorrectly. When I ask the employees to change the paper, they claim that they are out of paper or that it's too cold for the printer to work. However when they are willing to open the receipt cover, there is always paper in there and they have loaded it improperly. The printer works just fine after they load it correctly.

Ordered a graduation cake weeks early and had an employee help my family fill out the sheet for the colors and the cake. Got there at my pick up time to be told that the sheet was filled out wrong therefore they had not done the cake. They said they tried to call us but got no answer. When told that one of their employees helped us fill it out was told again that they tried to call us. An extra 40 minutes for the cake to be done with unkind attitudes. Wouldn't have been upset if we had done the sheet ourselves and messed up, but we had the approval from an employee that it was correct. Glad I only graduate once so I don't have to get another cake from them.

This place is always an absolute zoo and there is never enough lines open for the amount of shoppers. My goal is to get in & get out as fast as possible. Shopping here is not pleasant or enjoyable. I go here mainly just to get my Red Bull fix since you can buy it by the case. I have been a long time member and do like the products they have but man I hate coming here. This particular location brings in some pretty wacky people so if you have a business membership like myself, use your early hour pass for business members only and get here early before the madness starts. To close, Sam's takes MasterCard and not just a debit card either so you can use a rewards MasterCard credit card without issue unlike Costco. This may not seem like a big deal but considering your likely going to spend hundreds of dollars here, you can just skip the bank all together.

Good prices on many items. Be careful, some items are not a good deal. Very good meat and bakery dept.

The photo and hearing department are wonderful! Linda in the hearing department is a dream to work with! And the photo person knows me by name. (Does that mean I am taking to many pictures of grandchildren? The bakery the worst - I am always concerned that when I come to pick up my order for bakery goods that it will be there. They have made many mistakes. I don't particularly like the quick turnover of product in the sense that if I like something it may or may not be carried the next time I come.

Absolutely horrible club! Always disorganized, always messy, always long lines to check out or return anything and also outdated food in their frozen section! The one in Maplewood is great but the one in Fridley is horrible just a total disaster!

I have been a member with Sams Club for over 20 years. My last visit was eye opening, so many changes at Sams Club. It's clear they are mimicking Costco as far as set up. When I arrived there was not one cart available fro use, all carts were in the parking lot, in the pouring rain. There was a greeter at the main door, he said if you need a cart go outside and get one. hmmm. We could not find an employee in the store to help find items that had been rearranged. The store was messy, dirty, lights were dim, the restroom was disgusting - you do not want to use the restrooms, not a pleasant shopping experience at all. When it was time to check out, there was not a cashier to be found, all registers were self check out, with no one around to help with check out issues. I am seriously considering switching my membership to Costco, where the customer experience is so much more, store is clean and organized. So disappointed and in Sam's Club.

Terrible Customer Service from the manager and staff at Fridley, MN Sam's Club. I received an email saying my order was cancelled. I called to ask for assistance in finding another chair and they immediately must have thought I meant to give me another chair for the same price as the one that was cancelled and just started yelling at me this chair isn't available. I said so that's it you don't have any other chairs and she say's no that chair is not available. I ask to speak to a manager who can help me find another chair. I get a male manager who also just focuses on that one chair and after 5 minutes of me asking him to help me find another and get him to understand it doesn't have to be the same chair. I then am frustrated and say well yes now I am sure there are other chairs but at this point I don't want to purchase anything from you with this terrible customer service and I have family in Sam's club management and I know they give better service than this. He yell at me again saying sir we don't have that chair anymore sets the phone down and let's me listen to the female employee just laughing away. And all I wanted was for them to offer me one of the available chairs for $599 that are in stock

Worst Sam's club I have ever been in. I placed an order online for store pick-up. They charged my cc and when I arrived they cannot find my order. They now want me to just trust them that they will refund my payment