Sam's Club

Store was well stocked, but as a truck driver trying to get unloaded, I've been here over 2 hours now. Worst Sam's ever. Docks suck as well.

Sams is a great experience for savings. They have everything we want or need and at much better pricing than similar competitors. Using the scan and go feature in the app allows for fast self checkout and ability to skip the lines. Huge time saver worth the price of membership alone

If you don't have Sam's membership you're missing out! Scan and shop so easy no waiting in line to cash out! Shipping and delivery is excellent if you're items or damaged no hassle getting replacement! Excellent website easy to use! SAM'S CLUB GETS 10 STARS FROM ME!

Great store but the line to leave after check out is ridiculous! Even if you go through a line with a cashier, you still have to get in another 5 to 10 minutes line just to have your receipt scanned and verified. I know Costco does this, but they do it in a way to not cause you to wait an additional 5 Minutes to walk out of the door. This will likely be my first and last year with sams club.

It was super busy today (Friday) before Memorial Day holiday and yet I was in and out rather quickly. I love the self-check area. It is so efficient and I didn't have to wait long at all.

Returns: Worst people. They are slow and non caring. The guy on the returns is arrogant and find ways to not help. Cafe: They never have the ice creams or Sundays. The machines are always broken. Over all staff: lacks compassion and usually never makes an eye contact to avoid helping customers. I get a ghetto feel every time I step in. Trying to avoid going there if I can.

Great location! Best deal/price on tires and car batteries hands down. Lots of great specials. Once you start shopping regularly, many items will become your favorite! We love the Creme Brulee from Canada, best tasting there is. Also, grab the Lighthouse Ranch dressing. Great on carrots and cucumbers, chicken nuggets and more! Very very special is the Tres Leches Strawberry Cake kept in bakery refrigerated section.

I came last week to start my new membership in the service guy told me that there wasn’t any cards for him to print out so I would have to take a temporary print out. This week, I come back to get my physical card, And he tells me that they don’t have any cards, but he could print out a temporary one. I told him to get my card so I need the real physical card. He tried to get me to PURCHASE a gift card in order For me to use my membership to get gas. I feel like I should not have to do any of that and it should just be given to me in compensation, in order for me to utilize the membership gas !!!! At this point, I don’t even want to deal with Sam’s Club, How idotic is it of them to put their customers through such Difficulty!!! I need a card!!

Let's be honest, I hate that I'm at the point in my life that I'm buying in bulk like a hoarder... But the price is right and I've got 2 growing boys at home that make enough of a mess that hoarding snacks and paper towels is the most economical thing I can do. If you have any amount of anxiety, prepare yourself before coming in. It's crazy, and there is SO MUCH to look at. Have a plan. Use the Scan and Go option so you're not standing around with all your stuff -- yeah, it feels like you're stealing at the end, but you've got proof you paid! It's always been fully stocked and as clean as it can be for the amount of stuff there - overall a good experience. Pickup here has always been a good experience, though sometimes a bit slow when you get here. That's not necessarily a slight, just a heads up -- when it says they'll be out in 5, 10, or even 15 minutes they're not joking. Make sure you give yourself plenty of time for pickup--you'll be frustrated if you're in a hurry.

will not answer service desk phone. Rang dozens of time, tried at different times same result. and no option to leave a message.

I've made this Sam's Club my preferred destination for shopping needs. It's notably less crowded than other locations, and the service is exceptional.

Fully stocked shelves! Which is a plus. My daughter did the checkout on her phone which went smoothly. It was chilly in the building

I like shopping at Sam's Club. The savings and the product variety is amazing. But there are some large issues that can't be overlooked. I'm a frequent user of their grocery pickup service but on every order I've placed in the past two to three months they are shipping items that they have an over abundance of in store. Not only that but their pickers also mark quite a few items as unavailable/OOS. It's not an inconvenience by any means to go into the store and oftentimes when I have prescriptions to pick up or need to get fresh produce it always makes me wonder it's done this way. If the product is available and being paid for, what'a the holdup?

I showed up to the pharmacy for routine vaccinations at 1pm. I was told they go to lunch at 1:30 and would not be available until 2:30. I guess our schedule revolves around their lunch schedule. WTH?

This place use to be an awesome place to take the family every weekend to buy bulk groceries. Not sure what went wrong but it has gone down hill. Store cleanliness has gone down. Poor customer service, poor attitude from employees.

I come to this location simply because its better than the Rockville rd location there never crowded when I I'm here and sometimes the customer service is great

We recently moved back to Indiana and this was my first visit to the local Sams store. My wife described this store as "beautiful". I would not quite put it that way. But compared to the Sam's in Tucson where we moved from, this store has wider aisles, and easier access to merchandise and groceries. My grandkids like to go to Sams for the samples which are offered during the day, mostly on weekends I think. I really like that I can scan the barcodes of the items as we place them in the cart and not have to go through the line when we are finished shopping. Time will tell how well they keep the products we used stocked so I will be updating after a couple months. So far we are happy with our new Sams store.

First time at Sam's Club since I was a kid and I was super impressed. The store was super clean and organize. I usually shop at Costco and I can say I truly like Sam's a lot better. My only complaint was the snack bar had no mustard, ketchup, napkins, the tables were all dirty and most drinks and slushies were out. Seemed pretty odd to me so maybe just a shipment and staff shortage issue. Luckily I had baby wipes in my purse and shared them it's the couple dining next to us. The Halloween and Christmas displays were pretty and I love the fact it doesn't seem so cluttered and anxiety inducing as Costco. I will definitely be switching to Sam's.

Covid has done a number on the availablity of a few items. I have had a hard time getting toilet paper over here on numerous occasions. Perhaps I'm picking the day after their truck delivery or am just arriving too late in the day as my schedule dictates. That's my only gripe. Paper towels are now back in stock and they have everything else.

This was my first time going into a sams club in indiana. Where I come from there's always lines, so many people and no parking. This was awsome feeling like you're the only one at the store. We found everything we were looking for. The cashier was very friendly even helped me put my stuff on the counter. It was the quickest checkout ive ever experience in a sams club. Ive used their pick up option when I order on line and its always so quick and easy which helps when u have a kid in the car with you.

The employees are great and do a very good job keeping the store running. The club manager though... is very unlikable. She seems to treat the employees like slaves and has such a bitchy vibe.

Everything is fine. Stop asking me for my card at the door. I am walking in with 5 kids and its already hectic. I wouldnt be coming in if i wasnt a memeber. I dont understand why this happens. When i ask why, they say because they have to.

DO NOT BUY A PHONE FROM SAMS CLUB IN GREENWOOD! It started with us waiting 30 min for technology associate to go to lunch. We decided to shop around and wait. I should've known from how it all began it was a bad idea. During this purchase I informed him I wanted to keep my same number. He stated that wasn't going to be possible since I was on a prepaid plan previously. Which made no sense because I've traveled with the same number for 15 years to sprint, verizon, and at&t. So for him to say he can't transfer my at&t prepaid number to the new at&t phone was bizarre. Not to mention he's watching a LOUD live video cohort I'm assuming for school on his phone. Long story short, he locked me out of my iCloud account. Refused to transfer my number, to gain extra commission on a new line. And upon returning, untrained staff made the return 10x more difficult and longer. I expect the service that is provided by sams club employees be in the best interest of the customer and not the gain of the employee. I'm so happy I decided to go to AT&T for my new phone with no issues and it only took 20 min. Never again will I buy any sort of technology or recommend that department to anyone.

My favorite wholesale club. Convenient with access to I65, and accessible by most major Greenwood roads. You are greeted and treated like you matter from the minute you enter the door. I love that someone isn't standing there waiting with a sales pitch while I'm in the store. There are 2 memberships : business or personal. You can choose a basic membership or upgrade to a plus member and receive 2% cash back at the end of the year on all your purchases. I can never come out with just what I planned as the sales are that great. Now they could use help with stocking as occassionally a few of my faves are not stocked. With the flu and everything else on the rise, less handling of my food is better. There scan and go app, rocks!!!!! I can scan items on my phone as I put them in my cart, except alcohol. Once finished press checkout, and the payment is processed right through the payment type saved on your phone. #winning If you are not satisfied for "any" reason you can receive a 100% of your membership fees back.

Great deals. Clean. I love being able to check out on my phone. Makes it so convenient!

What is the true advantage to being a member? The Apple watch series 6 44mm is $40 more than on Walmart online. My payment was on auto renew but not anymore. Don't tell me you will price match why am I doing the work when I'm paying a membership.

Out of all of the Sam's Clubs here in Indy this is my number one choice. I've always visited this location because of how neat and organized it is and it seems to be less hectic at the times that I visit. Which is either early in the morning or right before closing. However they always have good deals on bulk items. I don't shop here for stuff that I don't need in bulk because I can find a better deal elsewhere. However this particular location is nice.

We love the Sams club brand! As a large family we shop here alot! Our local Sam's can sometimes be hit or miss tho and that is not regarding the products being in stock. Its mostjlt the staff sometimes there helpful and sometimes not so much. It is very close to our home and they are always sending us goodies in the mail.

Never again! We have had a membership through Sam's Club for years but it's gone downhill in the last year and we are done! We went in today for 5 things and we weren't able to get 3 of those items. That's fine normally but.... a Sam's employee ran into my husband, people were rude and getting into other people's space, the employees were in the way in the aisles while putting bottled water away, and the checkout process was ridiculous! We went to the self checkout because the two normal checkout lanes were 4-5 people long. At the self checkout though, we wanted to split our check to two cards. Well, there's no capabilities for that at the self checkout so we suspended the sale to go checkout at the normal lane. When we got in the lane there for 2 people ahead of us. I went to change my daughter in the restroom and after coming back to the lane 5 minutes later, my husband had not moved one inch. There were two employees on this lane, too. Apparently while in the restroom, my husband said the manager picked two people behind him to checkout in a closed lane with her (and they had the same amount of items!) Finally we decided to just checkout in the self checkout and figure out the finances later. The manager took us to the lane and tried to scan our suspended order receipt but it didn't work so we had to ReScan! Ugh. When we got out of the line to get out of the store was crazy long because the guy at the door was checking all the receipts. At this point the manager just told him to let everyone out without looking at the receipts. We forgot ours, of course, because of the frustration we felt, and he just let us through anyway saying, "you don't need one apparently... I don't know, I just work here." Wow! Just.... wow. We are now researching the Costco memberships.

Disappointed. Last two times I've made the trip down, their shelves have been empty. Very similar to how it was before they closed other stores. I can only assume this one is on the chopping block. It's been an inconvenient trip, but worth it when they were stocked. Thankfully my membership expires soon. Still a sad day though. Everyone is always so nice and friendly here. Store is always clean and well cared for. Guess we're gonna become a Costco family again.

I went to Sams to get my glasses, and got a good deal. Later I went in to have them adjusted, again good service. After a year I had trouble with the nose pieces, and stopped by. Christie put new softer nose pieces on for me and no charge. I love it that they are so friendly and helpful. T. Hall

Been a customer for ten years and I never had a thing to complain until now. Bout 60 boxes of flooring online but only needed 48 boxes. Online site did not give an option to purchase single boxes so had to buy 60. Needless to say Sam's Club will not give me a refund for the extra boxes unless I return all 60. I'm totally disappointed and very upset to say the least. I am cancelling my membership effective today.

Good place to shop in bulk for sure. Be careful though. Don't just assume that you're getting a better price than buying the same amount at a normal grocery store. Most of their prices are great, some okay, and others can be deceivingly more expensive than normal stores. You do need a card to shop here, and you pay a yearly fee for it.

If you are a parent and you need to buy diapers... DO IT HERE! THEY ARE SO MUCH MORE AFFORDABLE AND COME IN BIGGER BOXES! Not too mention sometimes they have designer clothes, purses, sunglasses dirt cheap. The food section is great too. I love to buy the giant packages of chicken breasts for $12 or so and portion it up for two in the freezer. All there food is bigger and cheaper here.. for the same brand you can buy at the grocery. If you have time and freezer space you can def. save some dough!!!

Been a member at Sams Club since 1992. I go there weekly for Business and home purchases. Sometimes I'm there a couple times a week. I went in tonite only to come out and find a 6-8 scratch that even another customer came over to take a peek at. He said you need to report it to the Manager. It was obvious that a shopping cart had caused the damage. As I was in the first spot by the row of carts. So I go back in and request to speak to a Manager. What a waste of time. This Manager could have given the least care about the damage to my vehicle and how it could have happened. Not sure if I'll ever go back. Plan on taking my business to Costco.

Went to the optical dept for a couple pair of glasses, this is the second and last time dealing with this location due to a very rude, untrained, manager whom was put off that she might be bothered by customers to look and buy glasses, I will not return and suggest if you want customer service, as in someone helpful...don't go here. They received 1 star because zero was not an option.

If I could give them zero stars, I would. I went into the club in March to purchase a new cell phone and I was told that I would receive a $150 gift card 14-22 days after my purchase. It has been a month an a half and I still have not received it. I have call the Sam's Club in greenwood 3 times and I have contacted corporate several times. After waiting for a response for a week from the corporate office I was told that I would not receive a gift card unless I go into the club. Today, I decided to call the club again to assure there was someone at the cell phone booth that could help me, but there was no one there. After a month and a half the issue has not been resolved and it has been mishandled the entire time. The corporate office is not communicating with the club and the club claims they don't know anything about the cell phone booth in the store. I've been getting the run around for several weeks and it's starting to get ridiculous!

The deals of products are great. Ill defintely remember these names to avoid them. But the cashier I dealt with was not customer service oriented. She had a customer in front me she was dealing with and took at least a good 5 mins of them about limit of buying a product etc... So when she checked me out she didn't say sorry about the wait. Then the check out reciept guy is not friendly either. He said hi to the lady in front of me, but when he checked my reciept he just threw the ad catalog n that's it. Well it's a Shame, no wonder people like self check out, you don't have to deal with them. You can tell by going to Costco they take pride of customer service. Sams Hire good quality employees not those who just thinks there just to their get a pay check.

Pizza is good. Buy in bulk to save money. It's all good in the hood. Many people complaining about customer service but you can see that they are THOSE customers just through the way they type: constantly complaining about stuff like how the sweet old receipt guy at the exit didn't worship them. It's a good place to get stuff.

I have been going to this store for quite a few years now and I believe it is one of the better run Sam's Clubs. This location is kept clean and very well stocked. I have noticed in the past couple of years the employees seem more polite and helpful. I am attributing this to management and the pressure of competition (namely Costco's influence). After joining Costco years back, I thought I might let this membership die but as it turns out, I like many of their items too much. After spending much time at both stores and analyzing product lines etc. It turns out I like both stores for different products. Without getting too detailed into my personal preferences, for example, I do prefer many items in the meat department at Sam's versus Costco. Namely, the Prime cuts. I have tried many different Prime Beef products at both stores and while Costco does have some good cuts, overall I see more consistency in the Prime Beef cuts at Sam's. So I still maintain both memberships and while they are many items I don't buy due to being a household of 2 people, there is enough that I do buy to substantiate both memberships. Due to the location, I go to this Sam's Club store the most and am the most familiar with it's layout. So, in conclusion, I do recommend this store and specifically this location. If you are not a member and want to check it out, they have a provision where you can get a guest pass for the day. Also, I believe memberships are refundable (pro-ratably) if you are not happy within the year. So you really don't have anything to lose. One more consideration, if you are a business owner ( of any kind) you can easily justify the cost of a membership for those purchases. Yelp #63 02.26.17

Checked out the store on 12/23 expecting it to be packed, but it wasn't crazy! The store was still fully stocked. Always fresh produce. I love the kind staff helping you out (I needed assistance buying bubbly for my Chrismosas!) and the ease of check out.

This is basically a nice store overall. It's clean and well kept, and as organized as it can possibly be. It's close to where I live, and very easy to drive to. There is generally a good variety of choices to pick from in most of the isles. The clothes/apparel section is fairly massive. Sometimes certain items/brands that I prefer to buy disappear, but I usually find something comparable. There are always the standard brands they carry that you can count on them continuing to carry as well. It's always a nice feature that they consistently offer samples of food products on any given day. The customer service desk is adequate. Sometimes we end up with a gruff acting check out person, but I usually brush it off considering the overstimulating, carnival-esque and chaotic atmosphere. Because,.... seriously, by the time I see the total of my bill, I just want to get out of there - quickly! Hehe. It seems I can't get out of Sam's Club without spending a minimum of $200.00. OY. ;o)

I would add a star if it had a gas station. Otherwise, it's what you would expect. Decent deals and self-checkout via the app is great!

The staff is great and goes above and beyond. They are definitely understaffed and running around endlessly on the front end. You have to go early 6-10am or the lines are too long. Not very different to Costco honestly. It's too bad when corporate runs things so thin.

I'm used to the SAMs on 86th so this one was a bit smaller in terms of what I was looking for. They didn't have ground turkey or as much liquor but did have more wine and beer. Definitely still a good selection just not what I needed.

Buy gift cards at Walmart with your rewards Visa and use them at Sam's club. This is a work around for using a rewards visa at Sams Club. Nice clean spacious store with good values. You do have to be smart not everything is a deal so it's like everywhere else, know what you are looking for and how much it usually costs you. Meat area has good selection, quality, and value. They do offer a upgraded membership and I tried it because I got it for 10 bucks but in the end I didn't renew it as I didn't save any money.

The staff is excellent but what eventually made me stop going was the horrible horrible execution of the Click n Pull. I would order products on line in hopes of minimizing my time in the store and then I would wait in the customer service line forever. I complained and wrote comment cards and the management just didn't respond in any way. Finally, I just stopped going. I will keep the membership for the online stuff if it makes sense.

I come here for the convenience. Love some products overall store isn't bad. What I can't stand is the rude people that try to sell you their plus membership!!! They harass you everyone time you come in and when you tell them no they look at you like you're stupid! Especially the one old lady! I'm just waiting for Costco to open! Maybe then they have competition and will have better manners! The north and east location is not this bad!

Love the store. Friendly employees fast check outs clean store.

Never a difficult drive to this place. Good selection of Goods, best deals on eggs, cottage cheese, chicken, berries, avocadoes, and Gluten free products like chips. Lines are quick and staff is always helpful and friendly...Do not care for the vendors blocking the isles on weekends however...I'm in a hurry people.

I absolutely can't believe I have to write this review tonight. We have been dedicated Sam's Club members for over 20 years. However tonight may have changed the direction I head for my shopping. I will be looking into Costco's tomorrow and inquiring about a membership there. The customer service this evening was down right rude with staff griping at multiple families over 6 of us just waiting on water. These were just the families willing to stick it out for over 20 minutes while employees just stood looking at one another. Guess that is why Savannah yelled at me when asking if just one of them could help us with getting waters down from many shelves above the empty spot. If only the Manager after I had to walk up to the front of the store to find a Manager, who was intent on hitting the break room, rather than caring enough to walk back with me to where everyone was waiting on her team for delivery. If she was concerned she would have walked back with us but rather she chose to yell on her intercom and hit the breakroom. As a Director and expecting customer service it pained me to see the products in the carts of each family and the revenue we each brought this evening to those employees, after all our purchases pay these 4 nasty, and rude associates. Being in a service industry if I had just one of my 70 employees speak to my customers with this tone and remarks, I would personally walk her out of the building. So Sam's it is now becoming evident saving a few dollars with you, is not worth having to endure your rude staff. Looks like Costco may win big from the families we were all with tonight. Maybe this if nothing else will encourage you to put in place a customer awareness training and how without all of us in your store spending thousands of dollars each year your staff won't have to worry about having a job.

Nearby, good customer service! They keep my family from going hungry at a good price!

Product wise, this store receives a B+. Customer service receives a D-. Only 2 check out lanes with clerks on a Friday night is absolutely unacceptable. To use a self check out lane, an attendant needs to be readily available. Management does a very poor job of managing the check out process in the Greenwood store. A 30 minute wait in line to check out is unacceptable. Perhaps at the during the holiday season a long wait could be acceptable but not now.

Dates on bakery items at Sam's Club: Yesterday we were at the Greenwood Sam's and watched a sales clerk in the bakery changing all the labels on cakes. Thinking she was marking them down, and mainly out of curiosity, we went over to see what was being changed. She was printing new labels with extended expiration dates and putting them back on the shelves with "fresher" dates. These showed expiration date of 11/11, but now show expiration of 11/13. Sure explains a lot of Sam's and Walmart prices.

During the 20 years we've been going to Sam's in Greenwood, we've never had an issue that required Customer Service intervention, until about a week ago when the company who delivers and sets up TVs for Sam's failed to deliver the large flat screen we had purchased--it was to have been delivered in the morning hours (Saturday). As the afternoon hours went by, I was unable to reach anyone at the delivery company. About 8:00 p.m. that night, I called Sam's Club and learned our TV was still in the back of the store waiting to be picked up. Of course, I was not happy that no one from the delivery company had called to explain or reschedule. Then a wonderful man named Steve Graves came on the phone. (I believe he is the Manager of Electronics for Sam's in Greenwood.) By 2:45 p.m. the following day (Sunday), he had arranged for someone from another company bring out our TV and he drove separately to stay and set it up! Steve is someone who immediately inspires confidence. He is kind, patient, calm, very courteous and diligent. Sam's Club Greenwood, you are most fortunate to have Steve Graves in your employ--not only is he the best of the best at solving customer problems, he is a really nice person. (The delivery company called on Monday to apologize and to reschedule. I was happy to tell them Sam's Club had taken care of it and that a reschedule would not be necessary.)

Years ago I was a member of Sam's Club, but I switched to Costco, which cost a bit more but had better product availability and prices. I recently responded to a promotion that encouraged me to try Sam's again. This gave me a chance for a head-to-head comparison. I now regret that decision. The only advantage of Sam's for me is that there are more locations nearby. However, compared with Costco, Sam's Club feels like a warehouse, and the prices and product availability and quality are inferior. I bought a rotisserie chicken last week, even though I was concerned because the entire selection looked burned. It was already dinner time, and I had no good alternatives, so took a chance and bought the least burned-looking chicken. Big mistake! It was so dessicated that it was barely edible. Some pieces were so hardened that I actually couldn't tell which was meat and which was bone (both meat and bone were equally crunchy on the small outer pieces like wings). I also tried one of their fresh pizzas. The cardboard-tasting crust was worse than any other fresh pizza I have tasted. In fact, it was almost as bad as the cheapest frozen ones. Never again. Even worse is their customer service. I emailed without even the courtesy of a response. I even sent them a picture of the burned chicken! I just wrote again, but I won't hold my breath waiting for a response. I could have called the store, but the problem seemed to be systemic, since it's hard to manage any employee putting 10-20 rotisserie chickens on display for sale (and it's hard to imagine a manager walking by without pulling them off the shelf).