Samsonite

I had to RMA 2 suitcases with damage and Nick could not have been more friendly and helpful. I was in/out in less than 5 minutes and didn't even complete the forms in advance *Nick did everything for me except name and address. Going to purchase any and everything from Samsonite from this store specifically for their service 🙌

They are always helpful when I stop in. The warranty they have on their suitcases is a lifesaver. I fly weekly so I am sending a bag out for repair at least 1 time a month. Aside from a few bucks for shipping, there's no cost to me.

Terrible customer service. I asked the young man his name and he said “Derek D E R E K. Derek” spelling it out while clapping his hands. Then came back over, continued the conversation being just as useless and unhelpful. The other gentleman who I assume was the manager was busing himself around the store with Casper while this occurred. Had the manager been more attentive considering we were the ONLY customers in the store he would have witnessed how rude his associate is. Absolutely unacceptable.

Buyer beware. This store will not accept returns nor remedy faulty equipment. My brand new bag had stictching falling apart. The manager wouldn't replace and told me once a piece is purchased it's the buyers. Any repairs were responsibilty of buyer and required to shp , and pay for shipping to Samsonite manager beyond rude. F F F f. . Horrible stay away.

Very nice staff informed me of the luggage that would work well for my needs. It is always nice to shop at a store where the associates take the time to detail the customer on the product.

The staff were very nice and love the fact that dogs are welcomed. The store was immaculate.

Bought some new Samsonite luggage here. Staff was super helpful and their recommendations were spot on for our needs.

Terrible customer service! Didn't provide answers to the questions about the products and when I asked about the discount they ignored me. Don't recommend this place at all