Samsonite - Changi Airport Terminal 2

Had a great experience at the Samsonite store in Terminal 2, Changi Airport! The staff were incredibly accommodating, friendly, and went above and beyond to assist me. They were attentive without being pushy and made sure I found exactly what I needed before my flight. Truly impressed with their service—it made my travel experience even smoother. Highly recommend dropping by if you need quality luggage and amazing customer care!

Joanna and Kokfoo were so helpful. Our old luggage had broken so we were looking for a new one. Not only did they help us pick the right size, Joanna helped us fully unpack and repack the luggage, folding and showing us how to make everything fit!

Carmen is superb! She opened my locked bag within seconds that no other samsonite store could. Thank you for having such good and friendly staff!

Went into the samsonite store at Changi Airport T2 this morning trying my luck for someone who can advise how to open a faulty luggage lock. Joanne who was tending the shop was so amazing providing me help and managed to open the lock for me. This despite the fact that the bag I had was not a samsonite! Really grateful for the generous service. Even though I haven’t purchased as samsonite in years, I just might given the amazing experience and help I received. What an incredible asset to the store she is!

I stopped by the store just to browse, but Carmen was so passionate and knowledgeable about the backpacks that I couldn’t walk away empty-handed. I fell in love with a Samsonite and had to take it home! Super happy with my purchase. Huge thanks for the outstanding service!

Terrible service by a middle-aged Asian woman wearing glasses. Asked if I was a local and proceeded by saying “locals won’t do this” after I tried on a backpack. You work in an airport dealing with tourists and you only want to serve locals. Told her Australia has much better service and she snorted. Horrible stuck-up attitude and she should not be working in the service industry.

Needed to recover a receipt from a purchase I made in this store previously. Joann was great!! Amazing customer service. Went to great lengths to help me.

Kok foo n Joann are great sellers . She showed me the best samsonite cabin bag. I recommend anyone to buy here.