Samsonite

I want to thank Alice and Briant for their amazing help with my luggage. They were both extremely friendly, professional, and went out of their way to make sure everything was handled smoothly. Their assistance made the process stress-free, and I really appreciated how attentive and patient they were throughout. Excellent service!

Very disappointing shopping experience I bought a suitcase here, but my shopping experience was very unpleasant. The salesperson (a blonde male staff member) was extremely unprofessional throughout the process. When I first asked about the suitcase size, he gave an answer in different calculation. When I asked how many inches it was, he said, “The company never taught me that, so I don’t know.” — Isn’t that supposed to be basic knowledge for a salesperson? He only checked after I stayed silent for a while, and even then, the information he provided was incorrect. Later, when we were about to pay, he did not wait for us to decide which currency we preferred and chose USD without confirming with us, even though we wanted to pay in AUD. Is this really the standard of professionalism expected from a brand that sells premium luggage? After the purchase, the salesperson didn’t even say thank you. He just walked away to organize other items, completely ignoring us. Is this how your company treats paying customers? I am truly disappointed — not only with the staff’s attitude but also with the brand itself.

Briant had been a great sales throughout the whole shopping. He is very friendly and considerate, he doesn’t force us to buy expensive items but takes care of our needs, and made a very beautiful luggage tag for us.

Had a great experience shopping at Samsonite! Briant provided excellent customer service — really helpful and friendly throughout. There were heaps of great offers too, and I absolutely love my new bag. Highly recommend this place if you’re looking for quality luggage and a smooth shopping experience!

I had an urgent problem with my luggage at the airport and was feeling very stressed and rushed. Matt from Samsonite stepped in and helped me calmly and professionally. He was friendly, reassuring, and solved the issue quickly, which made a huge difference for me. I am very grateful for his support - Samsonite is lucky to have such a dedicated team member!

I was so glad that I was helped by Briant today. I have forgotten and locked my Samsonite luggage this morning before going to the airport. When I saw the Samsonite shop, I quickly ran in and if they could help. During the time Briant was busy, but he quickly asked me if he could assist. I told him that I have forgotten my pin for the luggage and I locked myself. With no hesitation he said YES. Within less than 5 minutes he was able to unlock it. Thank you so much for all the help Briant, I really appreciate it!

Briant is a nice seller! Super friendly and helpful. He explained everything about the luggage really clearly and made it easy for me to pick the right one. Great service I definitely recommend this store.

Excellent Service at Samsonite Sydney Airport We had a great experience at the Samsonite store in Sydney Airport thanks to Alice. She was incredibly friendly and helpful when assisting us with our luggage. Her excellent service made the process quick and stress-free. Thank you, Alice!