Samsonite

We forgot the lock code on our suitcase, and Briant and another lovely staff member were so patient and helpful. They went out of their way to help us open it. Amazing customer service — thank you so much!

I want to thank Alice and Briant for their amazing help with my luggage. They were both extremely friendly, professional, and went out of their way to make sure everything was handled smoothly. Their assistance made the process stress-free, and I really appreciated how attentive and patient they were throughout. Excellent service!

Very disappointing shopping experience I bought a suitcase here, but my shopping experience was very unpleasant. The salesperson (a blonde male staff member) was extremely unprofessional throughout the process. When I first asked about the suitcase size, he gave an answer in different calculation. When I asked how many inches it was, he said, “The company never taught me that, so I don’t know.” — Isn’t that supposed to be basic knowledge for a salesperson? He only checked after I stayed silent for a while, and even then, the information he provided was incorrect. Later, when we were about to pay, he did not wait for us to decide which currency we preferred and chose USD without confirming with us, even though we wanted to pay in AUD. Is this really the standard of professionalism expected from a brand that sells premium luggage? After the purchase, the salesperson didn’t even say thank you. He just walked away to organize other items, completely ignoring us. Is this how your company treats paying customers? I am truly disappointed — not only with the staff’s attitude but also with the brand itself.

Briant had been a great sales throughout the whole shopping. He is very friendly and considerate, he doesn’t force us to buy expensive items but takes care of our needs, and made a very beautiful luggage tag for us.

A huge shout out to your amazing team member Dika at the Samsung store at Sydney International Airport on 1st October 2025. I had locked our luggage ahead of flying out and then realised I couldn’t unlock it when we needed to remove something before checking our bags in. Dika was amazing at assisting us so we could access our belongings and get on our way to begin our trip. Thank you for the wonderful service Dika

Purchased a Samsonite backpack and sling back just before a morning flight. Dika was friendly and extremely helpful in helping showcasing these products and processing everything (include the personalize 3 letter name tag) quickly. Thanks for the great service.

I forgot my luggage passcode and was really stressed right before my flight. I went to the Samsonite store at Sydney Airport, and Briant was so kind and helpful. He took his time, helped us open the lock, and honestly saved our luggage (and our trip!). His patience and calm attitude made such a stressful situation so much easier. Huge thank you to Briant for the amazing customer service — truly appreciate it!

We had an excellent experience with Samsonite thanks to Briant. We had forgotten the password to our luggage, and Briant was incredibly patient and helpful in getting it open for us. He went above and beyond, making sure we were taken care of quickly and professionally. Thank you, Briant, for your outstanding customer service! We truly appreciate your help.