chezbuc
Google
The service here was amazing. From the moment we checked in until we left four days later, the staff were as attentive and friendly as can be. We can't think everyone enough for making sure we were well taken care of. ||We relied heavily on the concierge desk to advise us on what to do, where to eat etc. and they did a great job of steering us in the right direction, especially with a day trip to Tikal in Guatemala. We're very much do-it-yourselfers when it comes to booking excursions, so it was a leap of faith to let you guys arrange the trip for us, You didn't disappoint! What a great time at Tikal!||We had a couple of glitches with our TV and the room safe, some self inflicted, and the housekeeping folks immediately took care of the problems. That's not a level of attentiveness we'd get back home, that's for sure.||The restaurant and bar didn't disappoint, either. We enjoyed our meals and the happy hour specials immensely.||I'd like to make two suggestions. Neither of these things were a problem for us. Yet, I think they would make a great product even better. One is to get rid of the tennis court. It looks like it doesn't get used much at all. Perhaps replace it with more garden beds, an outdoor bar & patio, or go with something that's wildly popular now like a pickleball court. The other suggestion is to raise the wall between the sink and the shower to help keep the items on the sink dry (or teach clumsy oafs like me how to not splash water onto the sink from the shower).