Aire de Olive

I’ve stayed here plenty of times, starting from when the Aire De Olive was the WBC & every time the service is phenomenal. Yadiel Cruz was amazing with our beach service. Super kind, always greeted with a smile & pleasure to help. The room service was unmatched. Room cleaned every time we returned to the room, with new towels, everything straightened up. & Kumo on the rooftop has the most impressive menu. Theyve NEVER disappointed. 100/10. I will be back again and again and again. This has become like a second home

The rooms at this hotel are undeniably beautiful, but unfortunately the service and overall operation fall far short of expectations. We arrived at 12:30 PM for a 4:00 PM check-in, fully understanding the room would not be ready yet. We handled this reasonably—had a cocktail, walked the beach, and returned around 3:30 PM to politely check if there was any update. The room was still not ready, which again was understandable. However, by 4:00 PM—the scheduled check-in time—our room was still not available, and this was not an isolated situation. The lobby was completely overwhelmed with multiple guests waiting well past check-in, including a couple who had booked two rooms and had been wandering for hours, and other visibly frustrated guests. The atmosphere was tense and chaotic. Staff had to radio housekeeping in front of guests, only to confirm that rooms were still not ready after 4 PM. Even more disappointing was the attitude: the front desk staff appeared overwhelmed, short, and largely unapologetic. There was no sense of hospitality or ownership of the issue. Service elsewhere was equally lacking. When we went upstairs for a cocktail, the service was extremely slow. The pool area does not have enough chairs to accommodate guests, and the pool itself is largely shaded. Towels were not proactively offered—I had to ask. No water service at the pool. No welcome drink. No warm greeting. No gestures like early check-in consideration, late checkout, or anything that makes you feel like you’re truly on vacation. If you’re expecting a four- or five-star experience, this is not it. While the rooms are lovely and the beach access is nice (I’d rate the location 5/10), the service and hotel operations are closer to a three-star property. If you’re simply looking for a place near the beach and can manage expectations, it may be fine. But with so many other options available, I would strongly encourage travelers—especially those expecting elevated service—to keep looking

I deeply enjoyed my stay here. The rooms, the location, the staff, all a joy. The room's decor and the hotel's amenities were great. I loved that each floor had a cold/hot water purifier that let me avoid single use beverage containers with refreshing cold hydration. The showers were luscious, great rain style head in a glass shower in the middle of the room (might be awkward for friends travelling together but as a single guest, it was luxe). The beach access and the chair umbrella services were great, no extra charge but of course tipped my great staff (you, Emmanuel). And they happily held my bags so I could enjoy a last squeeze out of the day on the beach. Missed the restaurant, bar, and pool on the second floor (how did I miss this?) but guess this means I will have to return! Definitely felt like a 5-star experience.

I cannot recommend this hotel enough!! The location is right on the beach and the area around it is full of delicious food spots and gorgeous views. The service is outstanding everyone is so kind and very attentive! Vicky, who works at the reception desk, is amazing!! Upon arrival we told her it was our honeymoon and she made sure to make our first day of our trip unforgettable! She upgraded our room and brought us a tray of fresh rose petals, balloons, chocolate covered strawberries, and champagne all complimentary. We WILL be staying here again, and thank you so much to Vicky and all the other staff for making our honeymoon everything we wanted it to be and more!!

Amazing experience at Hotel Aire de Olive! From the moment we arrived, the staff went above and beyond to make our stay perfect. A special shoutout to Ryan, who coordinated a room booking for 15+ people in less than a week, and he did it seamlessly! The level of care and attention made it feel like we were staying at a five-star hotel. The rooftop restaurant is stunning, with incredible food and views, and the beach is literally right in front of the hotel, making it so convenient to enjoy the sun and sand. Every detail of our stay was handled with care and professionalism. 10/10 – I would recommend this hotel to everyone without hesitation. Can’t wait to come back!

I stayed at this hotel to celebrate my birthday, and it was an amazing experience! From the moment I arrived, the staff was welcoming and professional, but I especially want to highlight Vicky at the front desk. She was incredibly kind, always smiling, and even wished me a happy birthday, which made my day feel extra special. The hotel is in a perfect location, just a short walk from the beach and close to great restaurants and local spots. The room was clean, comfortable, and beautifully designed. Thanks to the wonderful service, especially from Vicky, she was the besttt!! I had an unforgettable birthday stay in Puerto Rico. I’d definitely come back!

we cannot rave enough about this place. The location is the most convenient on the island and yet once on campus of the hotel you feel like you've escaped to an oasis of peace and tranquility. The outdoor areas and beach access are lovely; the rooms are calming and grounding. Daily AM amd PM walks on the beach couldnt be easier. Toiletries are L'Occitane-- no need to bring your own; actual quality! I have an injured back and it's so hard to find good hotel beds. I slept like a ROCK. The breakfast area and restaurants had amazing dishes every day and the night scene at the on-site bars/restaurants has great vibes/music. None of this compares though to the quality of staff. Every. single. staff member was charming, personable, polite, and made you feel at home. This experience at the Aire made an already great trip absolutely wonderful. Thank you to everyone. Nos vemos pronto!

Aire De Olive was amazing! The front desk staff were super friendly, the rooms were clean and nicely set up, the pools were nice, and the Kumo restaurant was so delicious. Definitely recommend! Specifically Daly from the front desk was super helpful and really helped make our honeymoon stay memorable. Also our maid, Josefina, cleaned our room and made sure we had everything we needed before we had to ask. Daly and Josefina went above and beyond to make our stay great, and it was much appreciated! Highly recommend! Only possible negative thing I could mention would be the prices of everything like food and drinks, but that’s how most of Puerto Rico is.