Aire de Olive

Beautiful hotel on the isla verde beach. Rooms are so beautiful I had to take a picture! The view from the hotel room was also amazing. The staff are accommodating and the valet service was great. It was $20 a night to keep our car at the hotel and they gave us a link to request the car 5-10 minutes before we came down to the lobby. Staff are available on beach for towels and chairs free of service. The pool was also gorgeous. Excellent hotel. Thank you for making our stay memorable. ||- Lauren & John

Location was good with it being beachfront between San Juan & el yunque/fajarda marina area. Bartenders & food staff were nice & helpful. The room had been renovated but you can tell it wasn’t done the best, paint on the windows not nicely finished, spacing/cracks in bathroom, sheets & towels had holes. Room was always set very cold despite our adjustment each day to our higher desire every time we came back the cleaning staff changed it. Front desk staff were not helpful in resolving an issue of the valet taking over 40 minutes to get our car which resulted in us missing our activity at the Bacardi factory & being unable to reschedule. Initially no one was helpful in resolving the issue or willing to give us our refund. Manager said they would give us a refund after making a big deal about it. TV constantly buffering impossible to watch & wifi hardly ever worked. Was on the 6th floor & noisy at night, construction noise at 7 AM (despite being told there wasn’t any construction prior to booking). I noted when accidently pushing the wrong button on the elevator the 4th floor is still in fact being renovated at the very least. Next door there is a molded run down building n which completely ruined the partial beach view. Also for a resort fee they don’t have enough umbrellas or staff on the beach to assist. Very disappointed in my experience at this hotel & would not recommend.

This hotel was beautiful. However, it was smaller than I expected, but very clean, cozy, and welcoming with a lovely view. Our room was spotless and refreshed while we were out, and the entire building smelled amazing. The hotel restaurant was also beautiful. Although the menu was limited, my fiancé and I both enjoyed our meals. The staff went above and beyond. When our 3 a.m. flight was delayed, they kindly reactivated our room key so we could rest, and even held our bags after checkout. The only downside was another guest smoking marijuana, which briefly disrupted the experience. Overall, we had a wonderful stay with excellent service, and we’d definitely come back.

I checked out June 3rd I’ve called hotel 5x. I spoke to a manager, staff, supervisor who I explained that 3 weeks later my deposit was still not release from hotel. Staff and manager can’t comprehend the problem at hand. They emailed me a receipt for an incorrect amount which is not what’s reflected on my card. I tried to bring this to the attention of someone at this business because they truly Do not care. How can I get a release for more than what was put on hold? At check in I was told a $150 hold was placed on my card. They then emailed me. I received an incorrect invoice reflecting a “release” of $250 which was never the correct Amount charged it was $150. I tried to explain in return I got dismissed by staff and was told over the phone I can email any further concerns or questions. They were firm and stated my deposit was return and no one was going to call me back or speak to me. It’s June 26 I still have a pending charge from this hotel.

I was so happy with this location! Book this for the last night of our trip, based on the location to the airport and the beach… And that was a perfect choice! In fact, I would’ve liked to spend another day there because the hotel was just so lovely. In both the lobby and the waiting area is on our floor. They were natural bowls of cinnamon sticks, lavender, and sea moss that created such a beautiful aroma that wafted throughout the building. Dinner on the rooftop at Kumo during sunset was amazing! The view was top-notch second only to the food. Everything was delicious! Upon arrival at the hotel, we put our stuff in the room and quickly got ready to go down to the beach, where someone was ready to give us chairs with an umbrella at no extra charge. In fact, there is even waitress service on the beach for cocktails. The lounge by the second story pool was so beautiful and relaxing, and the service was great. I will definitely go back.

Location was good between San Juan & the more jungle marina area. Bartenders & food staff were good. The room had been renovated but you can tell it wasn’t done the best pain on the windows, spacing/cracks in bathroom, sheets & towels had holes. Room was always set very cold despite our adjustment each day it did not remain. Front desk staff were not helpful in resolving an issue of the valet taking over 40 minutes to get our car which resulted in us missing our activity. Initially no one was willing to give us our refund. Said they would but did but have not recieved yet so that was likely a lie. TV constantly buffering impossible to watch & wifi hardly ever worked. Was on the 6th floor & noisy late night, construction noise at 7 AM (despite being told there wasn’t any construction 4th floor still was being renovated at the very least). Next door there is a molded run down building n which completely ruined the partial beach view

The room was absolutely beautiful along with the city/ ocean views. the staff was amazing. I wouldn’t suggest this room for friends, only because the shower is glass and is in the middle of the room. Pool was a little too hot. I don’t know why the heater was on so high in may. Make sure you get there early to reserve your chair. There’s only eight beach chairs. We did do breakfast on the rooftop restaurant and it was ok. Service was impeccable. there is a Walgreens within walking distance along with a few restaurants. They were doing remodeling on a few of the floors so there was a little bit of noise. Overall, I would stay there again.

Ok we just left today begrudgingly! We really enjoyed our stay! This was our first time in PR. Both restaurants Kumo and Awwa were great! Kumo was top notch! I was just a little disappointed in the rooms. Rooms were nice, clean but once I saw what was in the larger suites, I was jealous! If you’re gonna go, go all out because you’ll definitely have more sq footage to move around the room freely! Our room was fine. I didn’t like the “ocean view” the way the side rooms are setup and they definitely need to replace those windows. They looked stained and dirty from the outside. As far as the staff, they were great! Everyone and I mean EVERYONE that worked there during our 5 days were very friendly, smiled, and every single one of them inside the hotel took their time to acknowledge you and said “hello”. One staff member (server/waitress) stood out though! If you’re the manager/boss of GiGi and see this… give that woman a raise, ASAP because you don’t want her to ever leave there. She was without a doubt the standout staff member! She was so nice, friendly, and funny! She was a joy whenever she was working either at Kumo, or serving drinks on the beach! My girlfriend and I even stopped and got a picture with her on our last day, she was that awesome! I would definitely stay there again, but only if I can book one of the larger size suites. The overall point though, we enjoyed our stay here!